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As a program manager you must also understand the project management lifecycle and the project lifecycle. What is the difference between the two?
To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component. The program manager is concerned that the delivery of some program goals could be jeopardized. What should the program manager do?
A program manager initiates a developmental program. Significant resources and funding are required for early activities until the program cost and budget estimates are complete. What should the program manager do to understand the financial environment?
The program selection committee presents several programs for approval: Program A is estimated to cost US$250,000, and has an annual cash inflow of US$75,000. Program B is estimated to cost US$150,000, and has an annual cash inflow of US$55,000. Program C is estimated to cost US$100,000, and has an annual cash inflow of US$45,000. Program D is estimated to cost US$200,000, and has an annual cash inflow of US$35,000. Which program was selected based solely on a three-year return on investment?
The program charter for a new, five-component program has been approved. What should the program manager use to communicate the program's intended direction and the linkage between organizational strategies and planned work?
Part of program management is to understand how the communication model works in a program. The program manager must be able to effectively communicate with the program team and stakeholders. What component of the communication model is responsible for carrying the message?
The program manager takes over a poorly performing program. After a review of the documentation and interviews with the program sponsor, stakeholders, and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals. The program manager must realign the constituent projects and components to meet the program's needs. What action should the program manager take to realign the program?
A program manager, who reports to a company's CIO, is responsible for managing a strategic initiative program. During a program review meeting, the CIO informs the program manager about potential budget cuts that would impact program resources, and urges the program manager to begin delivering benefits more quickly to continue the program. What should the program manager do first?
Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team's attention. What should be done with the identified potential risk?
You are the program manager for a construction program. In this program you are requiring that all workers adhere to the identified safety requirements. Some of the work in the program you've decided is too risky for the program team members so you've hired specialists to manage the dangerous work. The outsourcing of the dangerous work to a specialist is what type of risk response?

Question 281

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The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

A.
Program management performance variances, business criteria reweighting, root cause identification, and statistical sampling.
A.
Program management performance variances, business criteria reweighting, root cause identification, and statistical sampling.
Answers
B.
Interviewing, SWOT analysis, run chart, and matrix-based charts.
B.
Interviewing, SWOT analysis, run chart, and matrix-based charts.
Answers
C.
Earned value management, financial reporting systems, performance measurement techniques, and program management information systems.
C.
Earned value management, financial reporting systems, performance measurement techniques, and program management information systems.
Answers
D.
Delphi technique, scatter diagram, Pareto chart, and organization charts.
D.
Delphi technique, scatter diagram, Pareto chart, and organization charts.
Answers
Suggested answer: A

Question 282

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A new program is comprised of four component projects. The program manager must assign project managers to each of the four projects. There are eight potential project managers to consider.

What should the program manager do before assigning the project managers?

A.
Determine budgetary constraints related to the project managers' salaries
A.
Determine budgetary constraints related to the project managers' salaries
Answers
B.
Request performance feedback from the project managers' line managers
B.
Request performance feedback from the project managers' line managers
Answers
C.
Evaluate the project managers' skills and match them to the needs of the projects
C.
Evaluate the project managers' skills and match them to the needs of the projects
Answers
D.
Interview each project manager to determine their career aspirations
D.
Interview each project manager to determine their career aspirations
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Suggested answer: C

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The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?

A.
Program quality standards
A.
Program quality standards
Answers
B.
Customer management plan
B.
Customer management plan
Answers
C.
Benefits management plan
C.
Benefits management plan
Answers
D.
Benefits sustainment plan
D.
Benefits sustainment plan
Answers
Suggested answer: A

Question 284

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A two-year program is coming to an end. Many of the initial governance board members have moved from their current posts of left the company. Several new members have joined, but have a short association with the program, which changes the board's expectations and focus. During the final phase gate review, some board members are uncertain of their roles and expectations in the process.

How should the program manager handle this situation?

A.
Review the final program outcome with the program sponsor
A.
Review the final program outcome with the program sponsor
Answers
B.
Prepare a program change request utilizing new board member input
B.
Prepare a program change request utilizing new board member input
Answers
C.
Review the strategic plan and benefits management plan with the board
C.
Review the strategic plan and benefits management plan with the board
Answers
D.
Present the final program status, costs, and schedule reports
D.
Present the final program status, costs, and schedule reports
Answers
Suggested answer: C

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A program manager is working with the sponsor, stakeholders, and steering committee to formulate a program's benefits sustainment and transition plan. What should the program manager do to create this plan?

A.
Identify key measures to compare expected benefits in the benefits management plan with actual performance once benefits sustainment and program transition starts.
A.
Identify key measures to compare expected benefits in the benefits management plan with actual performance once benefits sustainment and program transition starts.
Answers
B.
Assign creation of the benefits sustainment plan to the organization responsible for monitoring and controlling the sustainment period.
B.
Assign creation of the benefits sustainment plan to the organization responsible for monitoring and controlling the sustainment period.
Answers
C.
Interview stakeholders, and revise the benefits management plan to provide new insight into the program's execution and benefits sustainment period.
C.
Interview stakeholders, and revise the benefits management plan to provide new insight into the program's execution and benefits sustainment period.
Answers
D.
Update the benefits management plan, and provide a copy to the organization responsible for measuring the sustainment period.
D.
Update the benefits management plan, and provide a copy to the organization responsible for measuring the sustainment period.
Answers
Suggested answer: A

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The program manager must define the program and understand the organization's target market and customer needs. What should the program manager do first?

A.
Brainstorm with the program team to decide on the definitions of the target market.
A.
Brainstorm with the program team to decide on the definitions of the target market.
Answers
B.
Meet with peers to identify the company's competitors in the target market.
B.
Meet with peers to identify the company's competitors in the target market.
Answers
C.
Meet with the project managers to identify the target market.
C.
Meet with the project managers to identify the target market.
Answers
D.
Work with the program sponsor to assess the needs of the target market.
D.
Work with the program sponsor to assess the needs of the target market.
Answers
Suggested answer: A

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A program manager notices that one project manager tends to withdraw during important team discussions to avoid conflict. What technique could the program manager use to gain more input from this project manager?

A.
Institute an incentive program to create competition among the team members.
A.
Institute an incentive program to create competition among the team members.
Answers
B.
Make the project manager share an office with a more assertive team member.
B.
Make the project manager share an office with a more assertive team member.
Answers
C.
Solicit ideas from each team member individually, giving each person a chance to express their opinions.
C.
Solicit ideas from each team member individually, giving each person a chance to express their opinions.
Answers
D.
Create an online message board so team members can see and respond to everyone's ideas.
D.
Create an online message board so team members can see and respond to everyone's ideas.
Answers
Suggested answer: C

Question 288

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To increase its presence and promote its products and services in new markets, a company begins to implement its new business strategy. The company's CEO endorses a new program to promote and support this strategy. However, before the program is formally initiated, this strategy must be aligned with the organization's strategic goals and objectives.

What should the program manager develop first?

A.
Program's risk threshold
A.
Program's risk threshold
Answers
B.
Program risk management plan
B.
Program risk management plan
Answers
C.
Program resource management plan
C.
Program resource management plan
Answers
D.
Program risk and issue governance forum
D.
Program risk and issue governance forum
Answers
Suggested answer: D

Question 289

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An organization requests that a junior project manager, with no previous experience or training in the industry, take over a complex program component. The program component involves senior subject matter experts and has dependencies with other large projects to deliver key benefits to the organization.

How should the junior project manager respond to this request?

A.
Accept the assignment, identify the skill gaps, and request training.
A.
Accept the assignment, identify the skill gaps, and request training.
Answers
B.
Reject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified.
B.
Reject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified.
Answers
C.
Accept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager.
C.
Accept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager.
Answers
D.
Reject the assignment because of fear of failure and resulting negative career impact.
D.
Reject the assignment because of fear of failure and resulting negative career impact.
Answers
Suggested answer: B

Question 290

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Program A is dependent upon program B to complete benefits sustainment for two benefits. Program A is on track to meet program benefits. However, program

B's program manager has just advised that program B has been closed.

What should program A's program manager update and review first with the stakeholders?

A.
Benefits sustainment plan
A.
Benefits sustainment plan
Answers
B.
Benefits register
B.
Benefits register
Answers
C.
Benefits management plan
C.
Benefits management plan
Answers
D.
Benefits transition plan
D.
Benefits transition plan
Answers
Suggested answer: A
Total 451 questions
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