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External resources are required for a program. The program manager receives bids from multiple vendors and presents the top vendor to the program governance board. One program governance board member asks the program manager to select a vendor that was dismissed early in the selection process because they were not on the approved vendor list. The program manager learns that this program governance board member has a personal connection to this vendor.

What should the program manager do?

A.
Add the vendor to the approved list
A.
Add the vendor to the approved list
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B.
Report an ethics violation
B.
Report an ethics violation
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C.
Agree to engage the vendor due to the program governance board member's program influence
C.
Agree to engage the vendor due to the program governance board member's program influence
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D.
Initiate a new vendor selection bid process
D.
Initiate a new vendor selection bid process
Answers
Suggested answer: D

To meet growth expectations and its board's mandate, an organization drafts a new business strategy to meet future challenges and put the business on track.

Key to the new strategy is upgrading the IT infrastructure and strategic direction by transitioning from an on-premise to a cloud-based computing platform that will optimize costs and offer scalability, performance, and high availability.

To appropriately plan for program success, what should the program manager do to engage stakeholders?

A.
Outline how stakeholders will be engaged using the stakeholder register and stakeholder map.
A.
Outline how stakeholders will be engaged using the stakeholder register and stakeholder map.
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B.
Understand the organizational culture and politics, the overall program impact, and program-related stakeholder concerns.
B.
Understand the organizational culture and politics, the overall program impact, and program-related stakeholder concerns.
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C.
Identify and clearly outline stakeholders' key requirements and expected benefits to create a framework that addresses ongoing program activities and stakeholder needs.
C.
Identify and clearly outline stakeholders' key requirements and expected benefits to create a framework that addresses ongoing program activities and stakeholder needs.
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D.
Capture stakeholder issues and concerns in the issue log to help the program team understand stakeholder feedback and manage them to closure.
D.
Capture stakeholder issues and concerns in the issue log to help the program team understand stakeholder feedback and manage them to closure.
Answers
Suggested answer: B

Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team's attention.

What should be done with the identified potential risk?

A.
Incorporate it into the risk register and perform a thorough analysis.
A.
Incorporate it into the risk register and perform a thorough analysis.
Answers
B.
Mitigate the risk before it is incorporated into the risk management plan.
B.
Mitigate the risk before it is incorporated into the risk management plan.
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C.
Document the risk in the program transition plan and identify it as a potential issue.
C.
Document the risk in the program transition plan and identify it as a potential issue.
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D.
Document it in the issue log and immediately notify the steering committee.
D.
Document it in the issue log and immediately notify the steering committee.
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Suggested answer: A

A program manager initiates a developmental program. Significant resources and funding are required for early activities until the program cost and budget estimates are complete.

What should the program manager do to understand the financial environment?

A.
Map costs to the expected benefits realization.
A.
Map costs to the expected benefits realization.
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B.
Establish intermediate budget based on historical information.
B.
Establish intermediate budget based on historical information.
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C.
Establish program financial framework.
C.
Establish program financial framework.
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D.
Obtain intermediate funding from the executive sponsor.
D.
Obtain intermediate funding from the executive sponsor.
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Suggested answer: B

The program charter for a new, five-component program has been approved.

What should the program manager use to communicate the program's intended direction and the linkage between organizational strategies and planned work?

A.
Program roadmap
A.
Program roadmap
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B.
Program charter
B.
Program charter
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C.
Program business case
C.
Program business case
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D.
Program management plan
D.
Program management plan
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Suggested answer: C

A program manager, who reports to a company's CIO, is responsible for managing a strategic initiative program. During a program review meeting, the CIO informs the program manager about potential budget cuts that would impact program resources, and urges the program manager to begin delivering benefits more quickly to continue the program.

What should the program manager do first?

A.
Update the benefits management plan, and send it to stakeholders for review.
A.
Update the benefits management plan, and send it to stakeholders for review.
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B.
Document the impact on the program, then present the findings to the steering committee to determine next steps.
B.
Document the impact on the program, then present the findings to the steering committee to determine next steps.
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C.
Conduct a risk assessment associated with an accelerated schedule, update the risk register, and request steering committee approval.
C.
Conduct a risk assessment associated with an accelerated schedule, update the risk register, and request steering committee approval.
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D.
Revise the program schedule to adapt to an accelerated delivery of benefits, and present it to the steering committee for approval.
D.
Revise the program schedule to adapt to an accelerated delivery of benefits, and present it to the steering committee for approval.
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Suggested answer: B

During program execution, how does a program manager ensure that benefits are being realized in accordance with program governance?

A.
By reviewing the benefits management plan
A.
By reviewing the benefits management plan
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B.
By updating the benefits register
B.
By updating the benefits register
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C.
By conducting benefits analysis and planning
C.
By conducting benefits analysis and planning
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D.
By reviewing the program business case
D.
By reviewing the program business case
Answers
Suggested answer: B

Explanation:

Reference: https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/benefits-realization-management-framework.pdf (2)

The program manager takes over a poorly performing program. After a review of the documentation and interviews with the program sponsor, stakeholders, and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals. The program manager must realign the constituent projects and components to meet the program's needs.

What action should the program manager take to realign the program?

A.
Assess the program schedule and determine how to maintain all projects and components within the program.
A.
Assess the program schedule and determine how to maintain all projects and components within the program.
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B.
Discuss the situation with the program stakeholders and let them decide which projects to accelerate and which to close.
B.
Discuss the situation with the program stakeholders and let them decide which projects to accelerate and which to close.
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C.
Discuss the situation with the program sponsor(s) and let the sponsor(s) make the decision as to which projects to accelerate and which to close.
C.
Discuss the situation with the program sponsor(s) and let the sponsor(s) make the decision as to which projects to accelerate and which to close.
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D.
Develop a change request to present to the governance board, accelerate some projects, close some projects, and reassign some resources.
D.
Develop a change request to present to the governance board, accelerate some projects, close some projects, and reassign some resources.
Answers
Suggested answer: A

A rapidly expanding IT company wants to mature its delivery methodology. It creates a benefits management plan that identifies formal program management governance as a key area that would add value.

What benefits would structuring work into programs bring to this organization?

A.
Delivery of initiatives and objectives through the alignment of portfolios
A.
Delivery of initiatives and objectives through the alignment of portfolios
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B.
Bundling of components or work to gain efficiencies unachievable if managed separately
B.
Bundling of components or work to gain efficiencies unachievable if managed separately
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C.
Increasing efficiencies by adhering to defined constraints to achieve specific activities
C.
Increasing efficiencies by adhering to defined constraints to achieve specific activities
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D.
Coordination of portfolio and project work by linking principles and practices
D.
Coordination of portfolio and project work by linking principles and practices
Answers
Suggested answer: D

A request for proposal (RFP) yields a bid with a better delivery schedule and a lower cost, but originates from a vendor not on the prequalified vendor list. During the final review of the RFPs, the program manager is informed that the new bidder is a relative of the project manager. Although the bid meets all company policies, the program manager is concerned about a conflict of interest.

What should the program manager do?

A.
Select the best bid from the prequalified vendor list.
A.
Select the best bid from the prequalified vendor list.
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B.
Accept the bid from the new vendor and document the decision.
B.
Accept the bid from the new vendor and document the decision.
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C.
Advise the sponsor of a possible conflict of interest prior to awarding the bid.
C.
Advise the sponsor of a possible conflict of interest prior to awarding the bid.
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D.
Add the new vendor to the prequalified list and replace the project manager.
D.
Add the new vendor to the prequalified list and replace the project manager.
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Suggested answer: C
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