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The program manager completed the program's benefits analysis and planning activities.

What will this ensure for the program?

A.
Information necessary to establish key benefit performance indicators
A.
Information necessary to establish key benefit performance indicators
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B.
A transition plan to facilitate the ongoing realization of benefits
B.
A transition plan to facilitate the ongoing realization of benefits
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C.
A plan to monitor performance due to operational, financial, and benefits changes
C.
A plan to monitor performance due to operational, financial, and benefits changes
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D.
A benefits management plan to guide the work through the remainder of the program
D.
A benefits management plan to guide the work through the remainder of the program
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Suggested answer: A

A program manager is concerned because several change requests in a component project are causing delays to the program's work package milestones. There are insufficient skilled resources within the component project to complete both the change requests and the milestone tasks.

What should the program manager do next to address this risk?

A.
Prioritize which resources are critical to the project based on an impact analysis of the critical change requests and update the program roadmap.
A.
Prioritize which resources are critical to the project based on an impact analysis of the critical change requests and update the program roadmap.
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B.
Prioritize which change requests are critical to the project based on an impact analysis, resource only critical change requests until overdue milestones are achieved, and update the risk register.
B.
Prioritize which change requests are critical to the project based on an impact analysis, resource only critical change requests until overdue milestones are achieved, and update the risk register.
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C.
Mandate that no component project change requests will be processed until overdue milestones have been completed and update the risk register to reflect this.
C.
Mandate that no component project change requests will be processed until overdue milestones have been completed and update the risk register to reflect this.
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D.
Add the lack of skilled resources to facilitate the large number of change requests to the issue log.
D.
Add the lack of skilled resources to facilitate the large number of change requests to the issue log.
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Suggested answer: B

A program with 10 components is in the planning phase. Project managers who oversee the component projects request detailed schedules. These schedules will be merged into one document to create a master schedule.

What should the program manager do to ensure that the overall program life cycle will meet stakeholder needs and deliver planned benefits?

A.
Establish a quality review for the project schedules to ensure that resource leveling and baselines are followed and component projects are delivered on time
A.
Establish a quality review for the project schedules to ensure that resource leveling and baselines are followed and component projects are delivered on time
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B.
Work with the project managers to decompose their schedules to minimize risk and better understand the dependencies and resource needs
B.
Work with the project managers to decompose their schedules to minimize risk and better understand the dependencies and resource needs
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C.
Decompose the component schedules to determine if work can be executed more quickly to deliver value earlier than planned
C.
Decompose the component schedules to determine if work can be executed more quickly to deliver value earlier than planned
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D.
Create a work breakdown structure (WBS) to align program execution with stakeholder expectations and the benefits management plan
D.
Create a work breakdown structure (WBS) to align program execution with stakeholder expectations and the benefits management plan
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Suggested answer: D

Near the end of an ongoing project, the program manager is terminated due to underperformance and a new program manager joins the team. The program's last component project will go live in one week.

What must the new program manager do before program closure?

A.
Review the benefits management plan to ensure that the first component project launched met stakeholder expectations.
A.
Review the benefits management plan to ensure that the first component project launched met stakeholder expectations.
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B.
Ask the program steering committee to allow program closure to start immediately following the launch of the last component project.
B.
Ask the program steering committee to allow program closure to start immediately following the launch of the last component project.
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C.
Begin to collect lessons learned from all stakeholders, and prepare mitigation strategies in advance of the last component project's launch.
C.
Begin to collect lessons learned from all stakeholders, and prepare mitigation strategies in advance of the last component project's launch.
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D.
Work with the program sponsor to identify who is responsible for benefits sustainment, and identify measures from the benefits management plan to measure success.
D.
Work with the program sponsor to identify who is responsible for benefits sustainment, and identify measures from the benefits management plan to measure success.
Answers
Suggested answer: D

A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.

What should the program manager do to ensure the success of the program?

A.
Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered
A.
Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered
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B.
Host a kick-off meeting; request preliminary requirements from the marketing department; conduct a design session; present the steering committee with a solution that meets the requirements; and meet with interested vendors
B.
Host a kick-off meeting; request preliminary requirements from the marketing department; conduct a design session; present the steering committee with a solution that meets the requirements; and meet with interested vendors
Answers
C.
Ask a senior marketing executive to act as the program sponsor and participate on the steering committee; require steering committee representation from theIT, legal, and other key departments; validate that the chosen solution meetsthe requirements
C.
Ask a senior marketing executive to act as the program sponsor and participate on the steering committee; require steering committee representation from theIT, legal, and other key departments; validate that the chosen solution meetsthe requirements
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D.
Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gain the confidence of the legal department
D.
Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gain the confidence of the legal department
Answers
Suggested answer: B

A software company's program manager is conducting closing procedures for a program. At the last steering committee meeting, realized benefits were presented to the program governance board.

What should the program manager do next?

A.
Begin transitioning program resources, and update the resource and program management plans to reflect the change in the program's status.
A.
Begin transitioning program resources, and update the resource and program management plans to reflect the change in the program's status.
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B.
Initiate knowledge transfer with the receiving organization, and establish the program integration management plan.
B.
Initiate knowledge transfer with the receiving organization, and establish the program integration management plan.
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C.
Update the financial, stakeholder, and contract management plans, and archive them in the program information repository.
C.
Update the financial, stakeholder, and contract management plans, and archive them in the program information repository.
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D.
Obtain sponsoring organization approval to begin closeout procedures to transition benefits sustainment to the supporting organization.
D.
Obtain sponsoring organization approval to begin closeout procedures to transition benefits sustainment to the supporting organization.
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Suggested answer: A

The program selection committee presents several programs for approval:

Program A is estimated to cost US$250,000, and has an annual cash inflow of US$75,000. Program B is estimated to cost US$150,000, and has an annual cash inflow of US$55,000.

Program C is estimated to cost US$100,000, and has an annual cash inflow of US$45,000.

Program D is estimated to cost US$200,000, and has an annual cash inflow of US$35,000.

Which program was selected based solely on a three-year return on investment?

A.
Program A
A.
Program A
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B.
Program B
B.
Program B
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C.
Program C
C.
Program C
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D.
Program D
D.
Program D
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Suggested answer: C

After meeting with the program sponsor and stakeholders, the program manager is asked by the sponsor to accelerate the program to replace two legacy financial systems. The legacy systems are at risk of premature failure.

What should the program manager do next?

A.
Accelerate the projects and components of the program that replace the two legacy systems.
A.
Accelerate the projects and components of the program that replace the two legacy systems.
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B.
Analyze the impact of accelerating the program, and present the pros and cons to the program sponsor.
B.
Analyze the impact of accelerating the program, and present the pros and cons to the program sponsor.
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C.
Identify the parts of the program that need to be accelerated and, if it is cost effective and increases benefits realization, implement the change.
C.
Identify the parts of the program that need to be accelerated and, if it is cost effective and increases benefits realization, implement the change.
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D.
Create several "what-if" scenarios of alternatives to present to the program sponsor.
D.
Create several "what-if" scenarios of alternatives to present to the program sponsor.
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Suggested answer: A

The program manager has a global program with five component projects. The program sponsor wants the management plans, processes/procedures, and technology to be uniform across the program. The requirements will create issues and result in increased costs The program sponsor is new and has imposed these new requirements six months into a three-year program.

What should the program manager do next?

A.
Accept what the program sponsor requires and implement the changes.
A.
Accept what the program sponsor requires and implement the changes.
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B.
Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor the best option.
B.
Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor the best option.
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C.
Respond to the program sponsor if the program sponsor asks about it a second time.
C.
Respond to the program sponsor if the program sponsor asks about it a second time.
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D.
Present the risks and benefits of the changes to the program sponsor.
D.
Present the risks and benefits of the changes to the program sponsor.
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Suggested answer: B, C

The program manager leads a medical billing system integration program for company A, a health services provider. Company A acquires smaller company X, which delivers health services strategically aligned with company A.

Company X uses a different billing approach than companyA. Company A's chief information officer (CIO) seeks counsel on which solution would be the better option moving forward, requesting the program manager's assistance.

How should the program manager respond to the CIO's request?

A.
Document the resources required to implement the recommended solution and demonstrate how this solution will save the company money.
A.
Document the resources required to implement the recommended solution and demonstrate how this solution will save the company money.
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B.
Find similar examples of the preferred approach and ask the project teams to document why the preferred approach is better
B.
Find similar examples of the preferred approach and ask the project teams to document why the preferred approach is better
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C.
Gather the costs and benefits associated with each option and recommend the appropriate solution defining why the selected approach is better.
C.
Gather the costs and benefits associated with each option and recommend the appropriate solution defining why the selected approach is better.
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D.
Conduct a thorough stakeholder analysis and develop a program management plan to implement the appropriate solution for both companies.
D.
Conduct a thorough stakeholder analysis and develop a program management plan to implement the appropriate solution for both companies.
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Suggested answer: A
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