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Question 2 - ITIL-4-DITS discussion

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An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

A.
Ecosystem disruption supported by operational excellence
Answers
A.
Ecosystem disruption supported by operational excellence
B.
Market relevance supported by ecosystem disruption
Answers
B.
Market relevance supported by ecosystem disruption
C.
Customer and market relevance supported by operational excellence
Answers
C.
Customer and market relevance supported by operational excellence
D.
Operational excellence supported by customer and market relevance
Answers
D.
Operational excellence supported by customer and market relevance
Suggested answer: C

Explanation:

Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

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asked 18/09/2024
Orenthial Johnson
31 questions
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