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Question 19 - ITIL-4-DITS discussion

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Which statement about metrics is CORRECT?

A.
Leading metrics ate difficult to measure, but easy to Influence
Answers
A.
Leading metrics ate difficult to measure, but easy to Influence
B.
Lagging metrics are easy to measure and to influence
Answers
B.
Lagging metrics are easy to measure and to influence
C.
Legging metrics report what has been achieved
Answers
C.
Legging metrics report what has been achieved
D.
Lagging metrics predict what a is likely to happen in the future
Answers
D.
Lagging metrics predict what a is likely to happen in the future
Suggested answer: C

Explanation:

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4

Leader: Digital and IT Strategy, page 83-84

asked 18/09/2024
James DePhillip
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