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Question 27 - ITIL-4-DITS discussion

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An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

A.
Deliver compulsory strategic awareness sessions regularly
Answers
A.
Deliver compulsory strategic awareness sessions regularly
B.
Ensure there is one common communication channel for the strategy
Answers
B.
Ensure there is one common communication channel for the strategy
C.
Utilize metrics to ensure stall comply with the strategy
Answers
C.
Utilize metrics to ensure stall comply with the strategy
D.
Tallor strategic communications to the stakeholders preferences
Answers
D.
Tallor strategic communications to the stakeholders preferences
Suggested answer: D

Explanation:

Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11

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asked 18/09/2024
Jered Anderson
40 questions
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