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Question 4 - ITIL-4-DITS discussion

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An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

A.
Simple automation
Answers
A.
Simple automation
B.
Complex automation
Answers
B.
Complex automation
C.
Intelligent automation
Answers
C.
Intelligent automation
D.
Technology replacement modernization
Answers
D.
Technology replacement modernization
Suggested answer: A

Explanation:

Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

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asked 18/09/2024
Mark Espena
25 questions
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