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Question 30 - ITIL-4-DITS discussion

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An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these.

They use technology appropriately to maximize customer experience and operational excellence.

They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

A.
Management of threats and opportunities
Answers
A.
Management of threats and opportunities
B.
Improved use of automation
Answers
B.
Improved use of automation
C.
Management of staff skills and competence
Answers
C.
Management of staff skills and competence
D.
Linked processes and practices to value creation
Answers
D.
Linked processes and practices to value creation
Suggested answer: C

Explanation:

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff.

Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69


asked 18/09/2024
Roberto Garavaglia
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