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Question 26 - ITIL-4-DITS discussion

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An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

A.
Encouraging digital technology opportunities
Answers
A.
Encouraging digital technology opportunities
B.
Establishing a mantel intelligence culture
Answers
B.
Establishing a mantel intelligence culture
C.
Giving employees time for training and development
Answers
C.
Giving employees time for training and development
D.
Working with workflow and talent management
Answers
D.
Working with workflow and talent management
Suggested answer: A

Explanation:

Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26

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asked 18/09/2024
Daniel Calleja
34 questions
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