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Question 20 - ITIL-4-DITS discussion

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An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

A.
How can we reduce costs?
Answers
A.
How can we reduce costs?
B.
How can we improve operational efficiencies?
Answers
B.
How can we improve operational efficiencies?
C.
How do we get to where we want to be?
Answers
C.
How do we get to where we want to be?
D.
What markets do we serve?
Answers
D.
What markets do we serve?
Suggested answer: D

Explanation:

What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4

Leader: Digital and IT Strategy, page 7-8

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asked 18/09/2024
Siraj Moosa
33 questions
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