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Question 11 - ITIL-4-DITS discussion

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Which is a leadership skill that relates to having a digital mindset?

A.
Looking at the potential of new tools to meet customer needs
Answers
A.
Looking at the potential of new tools to meet customer needs
B.
Sharing success stories frequently to motivate others
Answers
B.
Sharing success stories frequently to motivate others
C.
Bulking a rapport with regulators and government officials
Answers
C.
Bulking a rapport with regulators and government officials
D.
Measuring the success of strategic digital initiatives
Answers
D.
Measuring the success of strategic digital initiatives
Suggested answer: A

Explanation:

Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customercentric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT

Strategy, page 25-26

asked 18/09/2024
Han Valk
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