An agile project team is creating an enterprise workflow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect's daily work schedule.
What should the project manager do?

Question

An agile project team is creating an enterprise workflow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect's daily work schedule.

What should the project manager do?

LEONARDO CESAR MARQUES · Accepted Answer

Revise the backlog and assign stories to another team member to reduce the architect's workload.

LEONARDO CESAR MARQUES · Answer

Ask the users to send emails instead of calling so that the system architect can reply when they are available.

LEONARDO CESAR MARQUES · Answer

Ask the system architect to write up a self-help manual so that the users can resolve the questions by themselves.

LEONARDO CESAR MARQUES · Answer

Include user training materials as part of the project deliverables so that users can receive selfhelp.

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