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A team member who is working on a critical project deliverable reported that their computer is not working. The IT department says that due to a high workload, they will not be able to provide assistance for 1 week.

How should the project manager address this situation?

A.
Use project reserves to buy new equipment to avoid an impact to the critical path of the project
A.
Use project reserves to buy new equipment to avoid an impact to the critical path of the project
Answers
B.
Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer
B.
Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer
Answers
C.
Explore options with the IT department to expedite the necessary repairs based on criticality of the project
C.
Explore options with the IT department to expedite the necessary repairs based on criticality of the project
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D.
Ask the team member to find an innovative solution or workaround to overcome the issue and avoid project delays
D.
Ask the team member to find an innovative solution or workaround to overcome the issue and avoid project delays
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Suggested answer: C

Eight highly qualified experts have been assembled to work for a 6-month period on a specific aspect of an organization's product development process.

How should the project manager support this team to succeed?

A.
Define roles and targets for all team members and regularly follow up with one-to-one meetings to review progress.
A.
Define roles and targets for all team members and regularly follow up with one-to-one meetings to review progress.
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B.
Hand over control of specific aspects of their roles as experts and let them agree on their own timelines and targets.
B.
Hand over control of specific aspects of their roles as experts and let them agree on their own timelines and targets.
Answers
C.
Work with the team members to define the overall objective and support them to engage around the goal.
C.
Work with the team members to define the overall objective and support them to engage around the goal.
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D.
Bring in a senior colleague who is also an expert to ensure the team is on track to achieve the goals and objectives.
D.
Bring in a senior colleague who is also an expert to ensure the team is on track to achieve the goals and objectives.
Answers
Suggested answer: C

A project manager wants to assign a junior engineer to a new project. In past projects, the engineer showed initiative to take on complex tasks and solve problems in innovative ways without any need for encouragement. However, the engineer declines the project manager's invitation to join the new project.

What is the most likely reason for the engineer's refusal to work on the project?

A.
The project manager did not follow the normal hiring process with the engineer's functional manager
A.
The project manager did not follow the normal hiring process with the engineer's functional manager
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B.
The engineer has "project burnout" from working long hours and solving difficult problems
B.
The engineer has "project burnout" from working long hours and solving difficult problems
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C.
The engineer did not feel welcome or enjoy working with the other project team members
C.
The engineer did not feel welcome or enjoy working with the other project team members
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D.
The project manager did not sufficiently support and recognize the engineer's professional growth
D.
The project manager did not sufficiently support and recognize the engineer's professional growth
Answers
Suggested answer: D

During the execution of a project, a company decides that everybody will need to take vacation time before the end of the year. This may cause a change in the project time line.

How should the project manager address the situation?

A.
Agree with functional management and team members on a vacation schedule that would minimally impact the project schedule
A.
Agree with functional management and team members on a vacation schedule that would minimally impact the project schedule
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B.
Submit a formal request to senior management asking them not to proceed with this decision based on the impact it will have on the project
B.
Submit a formal request to senior management asking them not to proceed with this decision based on the impact it will have on the project
Answers
C.
Push out the project timeline according to the vacation plan in place based on the recent company policy
C.
Push out the project timeline according to the vacation plan in place based on the recent company policy
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D.
Discuss the vacation plan and include scheduling changes in the change log database
D.
Discuss the vacation plan and include scheduling changes in the change log database
Answers
Suggested answer: A

A project manager identifies an issue between two team members that is affecting the development of one of the deliverables during the second iteration of a project.

How should the project manager address this issue to avoid any impact to the project?

A.
Send a warning to both team members indicating that if the issue continues, both will be removed from the project
A.
Send a warning to both team members indicating that if the issue continues, both will be removed from the project
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B.
Escalate both team members to their respective functional managers and let them take the appropriate actions
B.
Escalate both team members to their respective functional managers and let them take the appropriate actions
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C.
Contact the functional managers to request substitutes for the conflicting team members
C.
Contact the functional managers to request substitutes for the conflicting team members
Answers
D.
Schedule a meeting with both team members to understand the issue and facilitate a solution that satisfies both parties
D.
Schedule a meeting with both team members to understand the issue and facilitate a solution that satisfies both parties
Answers
Suggested answer: D

A project team is implementing a hosted system for a third party. Just before going live, the customer asks the project team to include additional functionality. The project team identified risks to the delivery date and informed the project manager that some of the requested functions are in conflict with the agreed scope.

What should the project manager do?

A.
Discuss with the customer the risks identified and team's concerns
A.
Discuss with the customer the risks identified and team's concerns
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B.
Discuss with the team, estimate the effort, and raise a change request
B.
Discuss with the team, estimate the effort, and raise a change request
Answers
C.
Ask the customer to go live and add the new functionality in the backlog
C.
Ask the customer to go live and add the new functionality in the backlog
Answers
D.
Ask the team to deliver the functionality on the agreed go-live date
D.
Ask the team to deliver the functionality on the agreed go-live date
Answers
Suggested answer: A

A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications.

What should the project manager have done to avoid this issue?

A.
The customer's requirements should have been captured and modified to meet the supplier's standards.
A.
The customer's requirements should have been captured and modified to meet the supplier's standards.
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B.
The iteration review planning meeting should have been planned accordingly.
B.
The iteration review planning meeting should have been planned accordingly.
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C.
The customer's requirements should have been captured in order to meet the customer's standards.
C.
The customer's requirements should have been captured in order to meet the customer's standards.
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D.
The sprint retrospective meeting should have included necessary stakeholders.
D.
The sprint retrospective meeting should have included necessary stakeholders.
Answers
Suggested answer: C

A project manager has been asked for performance feedback regarding one of the team members. The project manager would like to gather additional input from the project team because there are no metrics in place for evaluating employee performance.

What should the project manager do next?

A.
Identify levels of decision-making authority
A.
Identify levels of decision-making authority
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B.
Evaluate demonstrated task accountability
B.
Evaluate demonstrated task accountability
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C.
Determine the appropriate approach
C.
Determine the appropriate approach
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D.
Analyze team member influence
D.
Analyze team member influence
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Suggested answer: C

A new major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings.

Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time.

What should the project manager do first?

A.
Assess the risk of the contractor not attending meetings and submitting reports for the rest of the project and escalate it to the project sponsor
A.
Assess the risk of the contractor not attending meetings and submitting reports for the rest of the project and escalate it to the project sponsor
Answers
B.
Remind the contractor that they committed to attending meetings and submitting reports per the contract
B.
Remind the contractor that they committed to attending meetings and submitting reports per the contract
Answers
C.
Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the alternative dispute resolution
C.
Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the alternative dispute resolution
Answers
D.
Speak with the company's lawyer and request that they demand the contractor fulfill their contractual commitments
D.
Speak with the company's lawyer and request that they demand the contractor fulfill their contractual commitments
Answers
Suggested answer: B

While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere.

What should the project manager do to ensure a smooth delivery of the product?

A.
Involve the client in risk identification
A.
Involve the client in risk identification
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B.
Agree with the client on a new project charter
B.
Agree with the client on a new project charter
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C.
Involve the client in a performance gap analysis
C.
Involve the client in a performance gap analysis
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D.
Agree with the client on acceptance criteria
D.
Agree with the client on acceptance criteria
Answers
Suggested answer: C
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