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An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

A.
Hybrid HHD/SSD
A.
Hybrid HHD/SSD
Answers
B.
5,400rpm HDD
B.
5,400rpm HDD
Answers
C.
7,200rpm HDD
C.
7,200rpm HDD
Answers
D.
NVMe SDD
D.
NVMe SDD
Answers
Suggested answer: D

Explanation:

A non-volatile memory express (NVMe) solid state drive (SSD) is the best option for an end user who wants to upgrade the hard drive on a laptop and wants one that is fast and shock resistant.NVMe SSDs use flash memory and PCIe interface to achieve high performance and low latency.SSDs are also more shock resistant than hard disk drives (HDDs) because they have no moving parts.Hybrid HDD/SSD combines both technologies but does not offer the same speed or capacity as pure SSDs.A 5,400rpm HDD or a 7,200rpm HDD are slower and less shock resistant than SSDs

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?

A.
The USB 2.0 port has insufficient bandwidth.
A.
The USB 2.0 port has insufficient bandwidth.
Answers
B.
The Thunderbolt connector is not compatible.
B.
The Thunderbolt connector is not compatible.
Answers
C.
The VGA cable does not support a digital signal.
C.
The VGA cable does not support a digital signal.
Answers
D.
The connection should — instead of STP.
D.
The connection should — instead of STP.
Answers
Suggested answer: A

Explanation:

The USB 2.0 port has insufficient bandwidth to support a high-definition webcam that can update 30 frames per second. USB 2.0 has a maximum theoretical bandwidth of 480 Mbps, which may not be enough for HD video streaming. The user should try using a USB 3.0 port or a Thunderbolt connector, which have higher bandwidths and can support HD webcams. The Thunderbolt connector is compatible with USB devices, so it is not the cause of the issue. The VGA cable and the STP cable are not related to the webcam, as they are used for video output and network connection respectively.

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

A.
Optical fiber tester
A.
Optical fiber tester
Answers
B.
Scissors
B.
Scissors
Answers
C.
Cable tester
C.
Cable tester
Answers
D.
Crimper
D.
Crimper
Answers
E.
Coaxial cable
E.
Coaxial cable
Answers
F.
Screwdriver
F.
Screwdriver
Answers
Suggested answer: C, D

Explanation:

A cable tester and a crimper are the best tools to execute the task of replacing all RJ45 cables in a customer environment. A cable tester can be used to check the continuity and quality of a cable, and a crimper can be used to attach RJ45 connectors to the ends of a cable. An optical fiber tester is a tool that can be used to test fiber optic cables, which are not RJ45 cables. Scissors are not a tool for replacing cables, but for cutting them. A coaxial cable is a type of cable that has a single copper

conductor at its center, which is not an RJ45 cable either. A screwdriver is not a tool for replacing

cables, but for fastening or loosening screws.

The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

A.
Enabling high-accuracy mode
A.
Enabling high-accuracy mode
Answers
B.
Replacing the battery
B.
Replacing the battery
Answers
C.
Disabling Wi-Fi connections
C.
Disabling Wi-Fi connections
Answers
D.
Utilizing a third-party map application
D.
Utilizing a third-party map application
Answers
Suggested answer: A

Explanation:

Enabling high-accuracy mode is the most likely action to resolve the issue of unreliable GPS on a user’s phone. High-accuracy mode uses multiple sources of location data, such as Wi-Fi, cellular networks, and Bluetooth, to improve the accuracy and reliability of GPS. Replacing the battery, disabling Wi-Fi connections, or utilizing a third-party map application are unlikely to fix the GPS issue, as they are not directly related to the GPS function

A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

A.
SMB
A.
SMB
Answers
B.
PCL
B.
PCL
Answers
C.
ADF
C.
ADF
Answers
D.
SSH
D.
SSH
Answers
Suggested answer: C

Explanation:

Automatic document feeder (ADF) is a feature that allows a multifunction printer to photocopy documents with hundreds of pages automatically without requiring manual intervention. ADF scans multiple pages from a stack of documents and feeds them into the printer one by one. SMB is a network protocol that allows file sharing and printer access among different devices on a network.

PCL is a printer language that controls how data is formatted for printing. SSH is a network protocol that allows secure remote access to another device over an encrypted connection.

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is isolated from other businesses. Which of the following cloud models would BEST address the bank's need?

A.
Public
A.
Public
Answers
B.
Hybrid
B.
Hybrid
Answers
C.
Private
C.
Private
Answers
D.
Community
D.
Community
Answers
Suggested answer: C

Explanation:

A private cloud is a cloud computing model that provides services and resources to a specific organization or group over a private network. A private cloud can offer more security and control than other cloud models, as well as customized infrastructure that suits the organization’s needs. A bank would most likely choose a private cloud model to leverage cloud computing while maintaining isolation from other businesses. A public cloud is a cloud computing model that provides services and resources to anyone over the internet. A hybrid cloud is a combination of public and private cloud services that share data and resources.

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

A.
Determine a plan of action to resolve the problem.
A.
Determine a plan of action to resolve the problem.
Answers
B.
Run antivirus software to remove the virus from the computer.
B.
Run antivirus software to remove the virus from the computer.
Answers
C.
Ask the user about the symptoms the computer is experiencing.
C.
Ask the user about the symptoms the computer is experiencing.
Answers
D.
Make a backup of the user's data on an external drive.
D.
Make a backup of the user's data on an external drive.
Answers
Suggested answer: C

Explanation:

Asking the user about the symptoms the computer is experiencing is the first step the technician should take when a user reports that a computer has a virus on it. This step helps the technician to gather information and identify the problem before determining a plan of action to resolve it. Running antivirus software, making a backup of the user’s data, or determining a plan of action are not the first steps, but possible actions that can be taken after identifying the problem.

Which of the following cables should be used to terminate ST connectors on each end?

A.
Optical fiber
A.
Optical fiber
Answers
B.
Coaxial
B.
Coaxial
Answers
C.
Shielded twisted pair
C.
Shielded twisted pair
Answers
D.
HDMI
D.
HDMI
Answers
Suggested answer: A

Explanation:

Optical fiber is the type of cable that should be used to terminate ST connectors on each end. ST connectors are commonly used for fiber optic cables, which transmit data using light pulses. Coaxial, shielded twisted pair, and HDMI are not types of cables that use ST connectors, but different types of connectors and transmission methods.

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

A.
Scan to email
A.
Scan to email
Answers
B.
Server message block
B.
Server message block
Answers
C.
Secured prints
C.
Secured prints
Answers
D.
Web services
D.
Web services
Answers
E.
Printer share
E.
Printer share
Answers
Suggested answer: B

Explanation:

Server message block (SMB) is the setting on the multifunction printer (MFP) that the technician should edit to best address the user’s request of making the scans viewable on the network for the entire department. SMB is a network protocol that allows file sharing and printer access among different devices on a network. The technician can configure the MFP to scan to a shared folder on the network using SMB. Scan to email is a feature that allows the MFP to send scanned documents as email attachments, which may not be viewable by everyone in the department. Secured prints is a feature that allows the MFP to print documents only after entering a PIN or password, which does not address the user’s request. Web services is a feature that allows the MFP to access online services such as cloud storage or email, which may not be viewable by everyone in the department either. Printer share is not a setting on the MFP, but a feature that allows a device to share its printer with other devices on a network

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

A.
Replacing the speakers
A.
Replacing the speakers
Answers
B.
Increasing the volume
B.
Increasing the volume
Answers
C.
Enabling the audio device
C.
Enabling the audio device
Answers
D.
Updating the driver
D.
Updating the driver
Answers
Suggested answer: C

Explanation:

Enabling the audio device is the correct action to correct an audio issue where a laptop does not have any audio output from the built-in speakers and Windows Device Manager shows a down arrow for the audio device. A down arrow indicates that the audio device is disabled and needs to be enabled by right-clicking on it and selecting Enable device. Replacing the speakers, increasing the volume, or updating the driver are unlikely to solve the issue if the audio device is disabled.

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