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A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?

A.

Loopback plug

A.

Loopback plug

Answers
B.

Network tap

B.

Network tap

Answers
C.

Wi-Fi analyzer

C.

Wi-Fi analyzer

Answers
D.

Punchdown tool

D.

Punchdown tool

Answers
Suggested answer: A

Explanation:

A loopback plug is a diagnostic tool used to test the functionality of network interfaces by creating a signal loop. In this case, since the user's device is hardwired to the network but cannot access the internet, using a loopback plug can help determine whether the issue is with the network interface card (NIC) or the Ethernet cable.

A . Loopback plug: This tool helps test whether the computer's network interface is functioning properly.

Why the other options are incorrect:

B . Network tap: A network tap is used to monitor network traffic, but it wouldn't help diagnose the local connectivity issue here.

C . Wi-Fi analyzer: This tool is used to troubleshoot Wi-Fi networks, but since the issue is with a hardwired connection, it's not applicable.

D . Punchdown tool: A punchdown tool is used to connect network cables to a patch panel or keystone jack. It is not used for diagnosing network issues.

This falls under the Hardware and Network Troubleshooting domain in the CompTIA A+ Core 1 exam.

A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?

A.

Updating the Bluetooth drivers

A.

Updating the Bluetooth drivers

Answers
B.

Toggling the laptop's mute setting

B.

Toggling the laptop's mute setting

Answers
C.

Updating the speaker drivers

C.

Updating the speaker drivers

Answers
D.

Replacing the laptop's speakers

D.

Replacing the laptop's speakers

Answers
Suggested answer: B

Explanation:

If the user can hear sound through a Bluetooth headset but not through the laptop's internal speakers, the issue is likely related to the laptop's audio settings. One of the most common causes is that the laptop's speakers might be muted, either in the system settings or via a hardware mute button. This is the simplest and most likely solution to the problem.

B . Toggling the laptop's mute setting: Checking whether the laptop is muted, either through the keyboard shortcut or the system sound settings, is a quick way to resolve this common issue.

Why the other options are incorrect:

A . Updating the Bluetooth drivers: The issue is not with the Bluetooth headset, as it is working correctly. The problem is with the laptop's speakers.

C . Updating the speaker drivers: Updating the drivers is not the first step in troubleshooting, as the issue is more likely related to settings rather than outdated drivers.

D . Replacing the laptop's speakers: This is an extreme step and unlikely to be necessary if the problem is simply related to audio settings.

This scenario covers hardware troubleshooting and falls under the Hardware and Software Troubleshooting domain in the CompTIA A+ Core 1 exam.

Which of the following configurations is used to logically segregate computers that are physically connected to the same network?

A.

WLAN

A.

WLAN

Answers
B.

VPN

B.

VPN

Answers
C.

VLAN

C.

VLAN

Answers
D.

MAN

D.

MAN

Answers
Suggested answer: C

Explanation:

A VLAN (Virtual Local Area Network) is used to logically segment a network, even though devices are physically connected to the same infrastructure. This allows administrators to separate traffic, improve security, and enhance network management without requiring additional hardware. VLANs are configured through network switches and allow for different devices to communicate as if they were on separate physical networks, even though they share the same physical wiring.

C . VLAN: VLANs provide logical segmentation of networks, allowing groups of devices to be separated despite being connected to the same physical network infrastructure.

Why the other options are incorrect:

A . WLAN: Wireless LAN refers to a wireless network and is not specifically used for logical segmentation.

B . VPN: Virtual Private Network creates secure connections over a public network, such as the internet, but it does not provide logical segmentation of a local network.

D . MAN: Metropolitan Area Network is a type of network that spans a city or large campus but does not deal with logical segmentation on a local scale.

This concept is part of the Networking domain, specifically focusing on VLANs, in the CompTIA A+ Core 1 exam.

While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

A.

Reservation

A.

Reservation

Answers
B.

Scope

B.

Scope

Answers
C.

Lease

C.

Lease

Answers
D.

Exclusion

D.

Exclusion

Answers
Suggested answer: A

Explanation:

When configuring a network device like a printer, assigning it a static IP address ensures that it always uses the same IP address. If a static IP cannot be set due to security restrictions, the next best solution is to configure a reservation in the DHCP (Dynamic Host Configuration Protocol) server. This reservation ensures that the device (in this case, the printer) always receives the same IP address based on its MAC address, even if the router restarts.

A . Reservation: A DHCP reservation ties a specific IP address to the MAC address of a device, ensuring it always receives the same IP address from the DHCP server.

Why the other options are incorrect:

B . Scope: A DHCP scope defines the range of IP addresses that can be assigned to devices. It doesn't ensure that a specific device always gets the same IP.

C . Lease: A lease refers to the length of time a device is assigned an IP address from the DHCP server. It doesn't guarantee that the same IP will be re-assigned after the lease expires.

D . Exclusion: An exclusion in DHCP configuration excludes specific IP addresses from being assigned dynamically. This is used to prevent certain addresses from being given out but doesn't ensure a device will always get the same IP.

This topic is covered under the Networking domain of the CompTIA A+ Core 1 exam.

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

A.

Roll back recent system updates.

A.

Roll back recent system updates.

Answers
B.

Reinstall RAM in different slots.

B.

Reinstall RAM in different slots.

Answers
C.

Update the OS to the latest version.

C.

Update the OS to the latest version.

Answers
D.

Replace the faulty motherboard.

D.

Replace the faulty motherboard.

Answers
Suggested answer: B

Explanation:

Reinstalling RAM in different slots addresses possible issues with dual-channel configurations. If not installed correctly, the system might not recognize the full capacity. This solution is immediate and doesn't incur extra costs, unlike replacing hardware. It reflects CompTIA A+ Core 1 exam objectives on hardware troubleshooting, specifically RAM installation and configuration.

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

A.

Use the Add New Hardware assistant to add the monitor and set up the required settings.

A.

Use the Add New Hardware assistant to add the monitor and set up the required settings.

Answers
B.

Purchase a docking station to connect both the laptop and the monitor.

B.

Purchase a docking station to connect both the laptop and the monitor.

Answers
C.

Configure the Windows tiling feature to display multiple windows.

C.

Configure the Windows tiling feature to display multiple windows.

Answers
D.

Go to the Display settings and configure the external monitor as extended.

D.

Go to the Display settings and configure the external monitor as extended.

Answers
Suggested answer: D

Explanation:

Configuring the monitor as an 'extended' display will allow the laptop and monitor to show different content. By default, laptops mirror displays, so this setting change enables dual display functionality. This is covered under CompTIA Core 1 exam objectives for managing display configurations and settings.

A user reported that a laptop would no longer turn on after the battery was depleted, even though the laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the most likely cause of the issue?

A.

Swollen battery

A.

Swollen battery

Answers
B.

Calibration corruption

B.

Calibration corruption

Answers
C.

Excessive wattage

C.

Excessive wattage

Answers
D.

Damaged port

D.

Damaged port

Answers
Suggested answer: A

Explanation:

A swollen battery can prevent a laptop from powering on as it disrupts connectivity or damages internal components. Identifying physical signs such as swelling or bulging is key, which aligns with the CompTIA A+ Core 1 objective on mobile device troubleshooting, specifically battery issues.

Which of the following is used to register inputs on a touch-screen monitor?

A.

Inverter

A.

Inverter

Answers
B.

Digitizer

B.

Digitizer

Answers
C.

OLED

C.

OLED

Answers
D.

Cathode-ray tube

D.

Cathode-ray tube

Answers
Suggested answer: B

Explanation:

The digitizer converts touch inputs into digital signals, enabling touch functionality on a monitor. This component is essential for touch screens to process user input and is covered under the CompTIA A+ Core 1 objective on display technologies for mobile devices.

Which of the following cloud models exclusively utilizes a local data center?

A.

Private

A.

Private

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B.

Public

B.

Public

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C.

Hybrid

C.

Hybrid

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D.

Community

D.

Community

Answers
Suggested answer: A

Explanation:

A private cloud utilizes infrastructure that is hosted on-premises, often in a local data center, to provide services exclusively to the organization.

A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?

A.

Fiber

A.

Fiber

Answers
B.

DSL

B.

DSL

Answers
C.

Satellite

C.

Satellite

Answers
D.

Coaxial

D.

Coaxial

Answers
Suggested answer: A
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