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SIMULATION Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time. When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design. Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task. Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided. Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab. You receive a request to prevent a salesperson from advancing an opportunity to the Propose stage of the Lead to Opportunity Sales Process until the salesperson captures the customer need. You need to configure your environment to meet the requirement. To complete this task, sign in to the Dynamics 365 portal.








SIMULATION Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time. When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design. Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task. Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided. Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab. You need to create a new field for an opportunity to capture the Billing Contact. The field must be populated by using a contact record. You must set the field as required, and then add the field to the form at the bottom of the Summary section. To complete this task, sign in to the Dynamics 365 portal.


You manage a Dynamics 365 environment. Salespeople use a template from the Sales Hub to create quotes. A member of the sales team requests that you change the order in which columns display in customer quotes. You need to modify the quote template.

What should you use?

A.

template editor

A.

template editor

Answers
B.

mail merge template

B.

mail merge template

Answers
C.

Microsoft Word template

C.

Microsoft Word template

Answers
D.

Report Wizard

D.

Report Wizard

Answers
Suggested answer: C

You are a system customizer in Dynamics 365 Sales.

You need to set up product families.

Which option is available?

A.

Create a maximum of 10 child product families

A.

Create a maximum of 10 child product families

Answers
B.

Set a product bundle as a parent of a product family

B.

Set a product bundle as a parent of a product family

Answers
C.

Add the product to multiple product families

C.

Add the product to multiple product families

Answers
D.

Set a product property as an option set

D.

Set a product property as an option set

Answers
Suggested answer: D

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/use-properties-describe-product

A company uses Dynamics 365 Sales.

You attempt to add a product to an order, but the product cannot be located.

You need to determine why the product is missing.

What is the cause?

A.

The product was not published

A.

The product was not published

Answers
B.

The product is missing required information

B.

The product is missing required information

Answers
C.

The write-in option was not used

C.

The write-in option was not used

Answers
D.

The product was not listed in the quote

D.

The product was not listed in the quote

Answers
Suggested answer: A

You are a Dynamics 365 Sales administrator for an organization.

The organization is no longer going to sell a product in the product catalog.

You need to ensure that the product is no longer available for selection by sales staff.

What should you do?

A.

Retire the product

A.

Retire the product

Answers
B.

Edit the name

B.

Edit the name

Answers
C.

Delete the product

C.

Delete the product

Answers
Suggested answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/retire-product

HOTSPOT

You use opportunities with products and price lists in Dynamics 365 for Sales.

You need to add products than exist in PriceListA and PriceListB to an opportunity.

Which actions should you perform? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 55
Correct answer: Question 55

HOTSPOT

You manage a Dynamics 365 Sales environment.

You need to configure the default status for each lead.

Which status reason should you associate to each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.


Question 56
Correct answer: Question 56

HOTSPOT

You implement the Dynamics 365 App for Outlook.

You need to associate emails to lead records.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 57
Correct answer: Question 57

HOTSPOT

You are a salesperson using Dynamics 365. You receive customer phone calls and manage leads.

You need to qualify leads and send phone calls to sales representatives.

How should you manage each of the following situations? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 58
Correct answer: Question 58

HOTSPOT

You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes. Users report that the results they obtain when using Global Search are not useful.

You need to configure Dynamics 365 to enable the users to locate leads.

What should you implement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 59
Correct answer: Question 59

Explanation:

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results

HOTSPOT

You use opportunities in Dynamics 365 Sales.

Opportunities that were closed as lost frequently come back and are eventually won.

You need to be able to track these occurrences and have insight into the process.

What happens during the reopen and close process? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.


Question 60
Correct answer: Question 60
Total 368 questions
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