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You are a marketing professional for Contoso, Ltd.

You have set up a webinar event showcasing the new features of a new product. On the event record, you have set Allow anonymous registrations to Yes. When you check the portal website, you notice that you must create a registration account to register for the event.

Why might the event require you to register anonymously, despite the setting above?

A.

Your portal is a site hosted externally.

A.

Your portal is a site hosted externally.

Answers
B.

Your portal is a site hosted by Dynamics 365 Portals.

B.

Your portal is a site hosted by Dynamics 365 Portals.

Answers
C.

Your portal is Dynamics Native Portal.

C.

Your portal is Dynamics Native Portal.

Answers
D.

You must republish the event.

D.

You must republish the event.

Answers
Suggested answer: A

Explanation:

References:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal

You are an event coordinator for Contoso, Ltd, and are creating a multi-day tradeshow event.

You need to set up an event team that will consist of Contoso, Ltd employees, vendors, partners and customers. Which two kinds of records should you associate to the event team member? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.

Customer

A.

Customer

Answers
B.

User

B.

User

Answers
C.

Contact

C.

Contact

Answers
D.

Account

D.

Account

Answers
Suggested answer: B, C

Explanation:

References:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event

You are a functional consultant in the midst of configuring Dynamics 365 Marketing for an event.

Your manager gives you a list of sponsors and their items. You need to record the information in the system. What should you do?

A.

Create the sponsors in Accounts, and add their items in Equipment. Then, add the relationship into the event.

A.

Create the sponsors in Accounts, and add their items in Equipment. Then, add the relationship into the event.

Answers
B.

Create the sponsors in Events Sponsorships. In Sponsorship Type, select Equipment and add their items as the details.

B.

Create the sponsors in Events Sponsorships. In Sponsorship Type, select Equipment and add their items as the details.

Answers
C.

Create the sponsors in Accounts, and add their items in Products. Then, add the relationship into the event.

C.

Create the sponsors in Accounts, and add their items in Products. Then, add the relationship into the event.

Answers
D.

Create the sponsors in Events Sponsorships, and add their items in Sponsorships Articles.

D.

Create the sponsors in Events Sponsorships, and add their items in Sponsorships Articles.

Answers
Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/manage-event-sponsorships

You are a Dynamics 365 functional consultant.

Your company hosts multiple events. Some of the event information can be standardized into an event template. Which three settings can be used in a standard event template? Each correct answer presents a complete solution.

A.

Event passes

A.

Event passes

Answers
B.

Event payment

B.

Event payment

Answers
C.

Event sessions and speakers

C.

Event sessions and speakers

Answers
D.

Event team members

D.

Event team members

Answers
E.

Event venues

E.

Event venues

Answers
Suggested answer: A, C, E

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/event-templates

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a marketer at Contoso Inc.

In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses. You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results. Solution: You add the NPS question as a metric in the survey results report.

Does this solution meet the goal?

A.

Yes

A.

Yes

Answers
B.

No

B.

No

Answers
Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a marketer at Contoso Inc.

In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses. You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results. Solution: You add the NPS question as a metric in the survey.

Does this solution meet the goal?

A.

Yes

A.

Yes

Answers
B.

No

B.

No

Answers
Suggested answer: A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a marketer at Contoso Inc.

In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses. You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results. Solution: You refresh the satisfaction metrics report.

Does this solution meet the goal?

A.

Yes

A.

Yes

Answers
B.

No

B.

No

Answers
Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

You are a marketer for Contoso Ltd. You plan to create a survey asking how much people like Contoso’s products. You need to ask a series of single answer questions and have a rating scale for the answers, so the respondent can select a value from the scale to answer each question, Which type of question should you add to your survey?

A.

Net Promoter Score

A.

Net Promoter Score

Answers
B.

Rating

B.

Rating

Answers
C.

Choice

C.

Choice

Answers
D.

Likert

D.

Likert

Answers
Suggested answer: D

Explanation:


You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent it out through email for responses. You would like to export the responses for further analysis.

Which export file format should be used to complete this task?

A.

csv

A.

csv

Answers
B.

pdf

B.

pdf

Answers
C.

xml

C.

xml

Answers
D.

docx

D.

docx

Answers
Suggested answer: A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report

You are a marketing analyst at Contoso Ltd.

The marketing department would like you to provide survey responses from their Customer Success Survey from this past fiscal year. Approximately 6,500 responses were received. They would like each survey to be a single row, with the responses as a column for their analysis.

What should you do?

A.

Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in an Excel File.

A.

Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in an Excel File.

Answers
B.

Use Advanced Find to query the CDS. Set the “Look For” to Dynamics 365 Customer Voice survey responses. Export to Excel.

B.

Use Advanced Find to query the CDS. Set the “Look For” to Dynamics 365 Customer Voice survey responses. Export to Excel.

Answers
C.

Use Advanced Find to query the CDS. Set the “Look For” to Dynamics 365 Customer Voice survey questions responses. Export to Excel.

C.

Use Advanced Find to query the CDS. Set the “Look For” to Dynamics 365 Customer Voice survey questions responses. Export to Excel.

Answers
D.

Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in a CSV File.

D.

Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in a CSV File.

Answers
Suggested answer: D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report

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