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Two project team members are assigned to set up new work areas and are disagreeing about the placement of hardware and peripherals at the end users' desks. The requirements do not specify where to place the items, just what is needed in each space. Which of the following should the project manager do to resolve the conflict?

A.
Send out a survey to the potential end users to gather information about the best functional setup for work productivity.
A.
Send out a survey to the potential end users to gather information about the best functional setup for work productivity.
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B.
Provide clear instructions based on personal preference and aesthetics for setup of the work areas.
B.
Provide clear instructions based on personal preference and aesthetics for setup of the work areas.
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C.
Explain to team members that the placement of the items is not too important, as long as everything is connected and working.
C.
Explain to team members that the placement of the items is not too important, as long as everything is connected and working.
Answers
D.
Facilitate a meeting between team members to review the pros and cons of the different configurations so as to encourage an amicable solution.
D.
Facilitate a meeting between team members to review the pros and cons of the different configurations so as to encourage an amicable solution.
Answers
Suggested answer: D

Explanation:

This answer is based on the best practice of conflict resolution in project management, which is to use a collaborative or problem-solving approach that seeks a win-win outcome for all parties involved12. By facilitating a meeting, the project manager can help the team members communicate effectively, understand each other's perspectives, and find a mutually acceptable solution that meets the project requirements.This way, the project manager can also maintain team morale and cohesion, and avoid imposing a decision that may cause resentment or dissatisfaction among the team members3.Reference= CompTIA Project+ Certification Study Guide4, CompTIA Project+ Certification Exam Objectives5, How Do You Handle Conflict in Project Management?1, 7 Strategies for Conflict Resolution in Project Management2, The Conflict Resolution Skills Every Project Manager Needs3

Given the following velocity chart:

Which of the following updates on the project status should the Scrum master provide to the senior management team?

A.
The project utilized all of its available reserve.
A.
The project utilized all of its available reserve.
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B.
The project has scope creep.
B.
The project has scope creep.
Answers
C.
The project deviated from the critical path.
C.
The project deviated from the critical path.
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D.
The project is trending ahead of schedule.
D.
The project is trending ahead of schedule.
Answers
Suggested answer: D

Explanation:

A velocity chart is a tool used in agile project management to track the progress and performance of a project team over time. It shows the number of features or user stories completed in each iteration or sprint. The planned timeline line represents the expected or ideal velocity, while the actual effort line shows the actual or achieved velocity. By comparing the two lines, the Scrum master can identify any gaps, trends, or issues in the project delivery.

Based on the image, the most likely update that the Scrum master can provide to the senior management team isD. The project is trending ahead of schedule. This is because the actual effort line is above the planned timeline line for most of the time, indicating that the project team is completing more features than expected in each sprint. This means that the project is ahead of schedule and has a positive velocity variance.

A risk management team for a software project decided to outsource the development of a specific portion of a system due to a lack of internal resources. Which of the following risk responses does this demonstrate?

A.
Avoid
A.
Avoid
Answers
B.
Transfer
B.
Transfer
Answers
C.
Accept
C.
Accept
Answers
D.
Share
D.
Share
Answers
Suggested answer: B

Explanation:

Outsourcing the development of a system component due to a lack of internal resources is a risk response strategy known as 'transfer.' This approach shifts the risk to a third party who will now be responsible for managing that portion of the project. It is commonly used when an organization does not have the expertise or capacity to handle specific risks internally.

Reference= The answer is based on standard project management practices and the typical use of risk response strategies in the field. For detailed information, please refer to the CompTIA Project+ Study Guide and other official CompTIA resources.

During a kickoff call, a project was rejected by the legal department due to the risk of violating new legislation. Which of the following was applied?

A.
Awareness of the local environment
A.
Awareness of the local environment
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B.
Awareness of the brand value
B.
Awareness of the brand value
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C.
Awareness of the resource constraints
C.
Awareness of the resource constraints
Answers
D.
Awareness of the company's mission
D.
Awareness of the company's mission
Answers
Suggested answer: A

Explanation:

Awareness of the local environment refers to the understanding of the external factors that may affect the project, such as legal, regulatory, social, cultural, economic, and environmental aspects1. In this case, the legal department applied this awareness to identify the potential risk of violating new legislation and rejected the project accordingly. This shows that the legal department was concerned about the compliance and reputation of the organization and the project in the local context.Reference=CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 1: Project Management Concepts, page 17;Incorporating environmentalism into project management, Abstract and Definition of Terms sections.

During the execution phase of a project, the project team faced an unexpected website downtime The project manager how a brainstorming session and the team identified causes and effects tor the problem Now the project team needs to analyze and determine whether the particular cause and effect are related by using one of the following charts. Which of the following should the team use?

A)

B)

C)

D)

A.
Option A
A.
Option A
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B.
Option B
B.
Option B
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C.
Option C
C.
Option C
Answers
D.
Option D
D.
Option D
Answers
Suggested answer: A

Explanation:

Option A shows a cause and effect diagram, also known as a fishbone diagram or an Ishikawa diagram1.This is a tool that helps to identify and analyze the root causes of a problem by displaying the possible causes and effects in a graphical format2.A cause and effect diagram can help the project team to determine whether the particular cause and effect are related by using a systematic and logical approach, such as asking ''why'' questions or using the 5 Whys technique34. A cause and effect diagram is better than the other options because:

Option B shows a Gantt chart, which is a tool that helps to plan and track the tasks, dependencies, durations, and resources of a project along a timeline5. A Gantt chart does not focus on the causes and effects of a problem, but rather on the sequence and progress of the project activities.

Option C shows a pie chart, which is a tool that helps to compare and visualize the proportions of different categories or segments of data6. A pie chart does not show the relationships between the causes and effects of a problem, but rather the distribution of the data values.

Option D shows a scatter plot, which is a tool that helps to examine the correlation or association between two variables or sets of data7. A scatter plot does not show the causes and effects of a problem, but rather the pattern or trend of the data points.

Reference= CompTIA Project+ Certification Study Guide8, CompTIA Project+ Certification Exam Objectives9, Cause and Effect Diagrams for PMP1, Cause and Effect Analysis: Using Fishbone Diagram and 5 Whys2, How to Create a Cause and Effect Diagram3, How to Use Cause and Effect Analysis to Solve Business Problems4, What is a Gantt Chart?5, What is a Pie Chart?6, What is a Scatter Plot?7

A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face-to-face communication. The project manager should update the stakeholder register with:

A.
the preferred sponsor's communication channel.
A.
the preferred sponsor's communication channel.
Answers
B.
the preferred project manager's communication channel.
B.
the preferred project manager's communication channel.
Answers
C.
the preferred reported communication channel.
C.
the preferred reported communication channel.
Answers
D.
email communication as the preferred communication channel.
D.
email communication as the preferred communication channel.
Answers
Suggested answer: C

Explanation:

This answer is based on the best practice of stakeholder management, which is to identify and document the communication preferences of each stakeholder or stakeholder group12.The project manager should update the stakeholder register with the information gathered from the stakeholder analysis, which includes the preferred communication channel for each stakeholder3. The preferred reported communication channel reflects the majority preference of the stakeholders, as well as the minority preference of the face-to-face communicators.The project manager should use this information to plan and execute effective communication throughout the project life cycle4.Reference= CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, Stakeholder Register in Project Management1, What is a Stakeholder Register?2, How to Develop a Stakeholder Register3

A project manager is coordinating multiple teams of six people that will each provide feedback for a new product. The teams are recording their opinions, which may be used to define the final product that is sent to mass production. Which of the following best describes this technique?

A.
Demonstration
A.
Demonstration
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B.
Workshop
B.
Workshop
Answers
C.
Brainstorming
C.
Brainstorming
Answers
D.
Focus group
D.
Focus group
Answers
Suggested answer: D

Explanation:

A focus group is a technique that involves gathering a group of people who share some characteristics or interests related to a product, service, or issue, and asking them for their opinions, perceptions, or feedback. The project manager acts as a moderator or facilitator who guides the discussion and records the results. A focus group can help to collect information from a representative sample of the target population, explore ideas, identify needs and preferences, and support the completion of larger projects. The other options are not correct because:

A demonstration is a technique that involves showing the features or capabilities of a product, service, or process to the stakeholders or customers, usually in a live or simulated environment. A demonstration can help to validate the requirements, obtain feedback, and verify the functionality of a deliverable.

A workshop is a technique that involves bringing together a group of stakeholders or experts to work on a specific topic, problem, or issue, usually in a structured and facilitated way. A workshop can help to define the scope, plan the activities, identify the risks, resolve the conflicts, and generate the solutions of a project.

Brainstorming is a technique that involves generating a large number of ideas or alternatives for a problem or opportunity, usually in a creative and spontaneous way. Brainstorming can help to enhance the creativity, diversity, and quality of the ideas, and encourage the participation and collaboration of the team members.Reference=CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Planning Projects, Part 2 (Scope, Quality, and Risk), page 191;CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.1: Given a scenario, create a project charter and project management plan.

A project manager identifies stakeholders who will be impacted when a new product is delivered to the company. The project manager notices that more stakeholders will be positively impacted than negatively impacted. Which of the following actions should the project manager take?

A.
List both positively and negatively impacted stakeholders.
A.
List both positively and negatively impacted stakeholders.
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B.
Update the communication plan with the new findings.
B.
Update the communication plan with the new findings.
Answers
C.
List the negatively impacted stakeholders only.
C.
List the negatively impacted stakeholders only.
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D.
List the positively impacted stakeholders only.
D.
List the positively impacted stakeholders only.
Answers
Suggested answer: B

Explanation:

When a project manager identifies stakeholders who will be impacted by the delivery of a new product, it is important to update the communication plan to reflect these findings. This ensures that all stakeholders are informed about the project's progress and how it may affect them, fostering transparency and managing expectations.

Reference= The answer is based on standard project management practices and the typical use of communication plans in stakeholder management. For detailed information, please refer to the CompTIA Project+ Study Guide and other official CompTIA resources.

A project manager, who finished a project some time ago, keeps receiving questions from another project manager who is currently leading a similar project. Which of the following is the most likely cause of this situation?

A.
The retrospective session feedback was not communicated properly.
A.
The retrospective session feedback was not communicated properly.
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B.
The project resources were released ahead of time.
B.
The project resources were released ahead of time.
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C.
The documentation was not archived as per the PMO standards.
C.
The documentation was not archived as per the PMO standards.
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D.
The validation of deliverables is running behind schedule.
D.
The validation of deliverables is running behind schedule.
Answers
Suggested answer: C

Explanation:

Archiving project documentation is an important process to ensure that the project information is stored, retrieved, and updated in a consistent and efficient manner1.It also helps to meet legal requirements, enable long-term analysis, and support new projects and team members1. If the documentation was not archived as per the PMO standards, it would be difficult for the current project manager to find the relevant documents and learn from the previous project. This would cause the current project manager to keep asking questions to the previous project manager, who may not have all the answers or may not be available. Therefore, the most likely cause of this situation is that the documentation was not archived as per the PMO standards.Reference=CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing the Project, page 403;How to Archive a Completed Project: A Guide for PMOs, Introduction and Benefits sections.

A PM is working on the preliminary scope statement and identifies that this project has the same approach as another project that was completed last year. Which of the following actions would the PM most likely perform?

A.
Call the previous PM for advice on risks and issues.
A.
Call the previous PM for advice on risks and issues.
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B.
Ask the project sponsor to provide previous final project report results.
B.
Ask the project sponsor to provide previous final project report results.
Answers
C.
Complete the project charter using the other PM's subject matter expertise.
C.
Complete the project charter using the other PM's subject matter expertise.
Answers
D.
Use existing artifacts and accommodate based on the current project success criteria.
D.
Use existing artifacts and accommodate based on the current project success criteria.
Answers
Suggested answer: D

Explanation:

This answer is based on the best practice of using historical information and lessons learned from previous projects to improve the planning and execution of current projects12. By using existing artifacts, such as scope statements, project plans, risk registers, and change logs, the PM can leverage the knowledge and experience of the previous PM and avoid repeating the same mistakes or oversights.However, the PM should also accommodate the artifacts based on the current project success criteria, which may differ from the previous project in terms of scope, schedule, budget, quality, or stakeholder expectations34.The PM should not rely solely on the previous PM's advice, the project sponsor's report, or the project charter, as these sources may not provide enough detail or accuracy for the current project's scope statement.Reference= CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, How to Use Historical Information in Project Management1, How to Use Lessons Learned to Improve Project Management2, How to Define Project Success Criteria3, How to Use Existing Artifacts in Project Management4

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