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Microsoft MB-220 Practice Test - Questions Answers, Page 7

List of questions

Question 61

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Which two statements must be true in order for a User to approve marketing content? Each answer presents part of the solution.

The Status on the marketing content must be Approval Required.

The Status on the marketing content must be Approval Required.

The User must be in the Marketing Oversight Team or be a Marketing Professional.

The User must be in the Marketing Oversight Team or be a Marketing Professional.

The Status on the marketing content must be Draft.

The Status on the marketing content must be Draft.

The User must be in the BU Admin Team or in the Marketing Oversight business unit.

The User must be in the BU Admin Team or in the Marketing Oversight business unit.
Suggested answer: A, D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature

asked 05/10/2024
Siegfried Paul
33 questions

Question 62

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As a marketing automation consultant, you are creating a Customer Journey for a Marketing Event.

You would like to send an email inviting VIP customers to register. For customers who do not register you want to send a follow-up email one (1) week later reminding them to register. Which four tiles are required to assemble this Journey? Each correct answer presents part of the solution.

Audience

Audience

If Registered

If Registered

Phone Call

Phone Call

Create Lead

Create Lead

Wait for

Wait for

Send an Email

Send an Email
Suggested answer: A, B, E, F

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/create-simple-customer-journey

asked 05/10/2024
Padmanabhan Kudiarasu
48 questions

Question 63

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You are a Dynamics 365 Marketing functional consultant.

You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon monitoring the journey statistics you notice that nothing was triggered. What should you do to fix this issue?

Publish the journey to go-live.

Publish the journey to go-live.

Enable an audit trail to capture the events.

Enable an audit trail to capture the events.

Check the security role.

Check the security role.

Enable logs to find the root cause.

Enable logs to find the root cause.
Suggested answer: A

Explanation:

Reference:

https://github.com/MicrosoftDocs/dynamics-365-customer-engagement/blob/main/ce/marketing/customer-journeys-createautomated-campaigns.md

asked 05/10/2024
Tuukka Valkeasuo
33 questions

Question 64

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You are creating a customer journey that sends an email newsletter to a subscription list advertising a limited time offer.

The customer journey start and end dates are May 24 through May 29. The customer journey is configured to send the email, wait one (1) week, then send a follow-up email reminding customers to take advantage of the offer in the newsletter.

Which error should you expect to see in the customer journey designer?

The Audience tile will give you an error saying the journey cannot proceed due to date misconfiguration.

The Audience tile will give you an error saying the journey cannot proceed due to date misconfiguration.

The Newsletter Email tile will give you an error saying the email is being sent out of date range.

The Newsletter Email tile will give you an error saying the email is being sent out of date range.

The Follow-up Email tie will give you an error saying it cannot be sent outside the specified journey date range.

The Follow-up Email tie will give you an error saying it cannot be sent outside the specified journey date range.

The Wait tile will give you an error saying the tile is set to expire after the journey end date.

The Wait tile will give you an error saying the tile is set to expire after the journey end date.
Suggested answer: D
asked 05/10/2024
Sébastien PIERRE
48 questions

Question 65

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Your marketing department will be creating multiple email messages to be used in several customer journeys. To prepare for this, you need to create content settings to determine the dynamic values to be used.

What is the maximum number of Content Settings that can be set as default for multiple customer journeys?

1

1

2

2

3

3

4

4
Suggested answer: A

Explanation:

References:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#content-settings

asked 05/10/2024
Albert Terrell
38 questions

Question 66

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In preparing for going live with your customer journey you select “Check for Errors” in the command bar. Which three functions does this command provide? (Choose three.) Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

checks for common errors and shows an error message with advice for fixing them

checks for common errors and shows an error message with advice for fixing them

makes sure all required marketing emails and pages are assigned and published

makes sure all required marketing emails and pages are assigned and published

checks to ensure prerequisites are met

checks to ensure prerequisites are met

checks for active links to the marketing services that host your email messages

checks for active links to the marketing services that host your email messages

makes sure all required target segment(s) meet your goals

makes sure all required target segment(s) meet your goals
Suggested answer: A, B, C

Explanation:

References:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/customer-journeys-create-automatedcampaigns

asked 05/10/2024
Kevin Taylor
30 questions

Question 67

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You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use. Which pieces of information will help you decide which template to use?

Target, Recurrence, Purpose, Name

Target, Recurrence, Purpose, Name

Purpose, Target, Recurrence, Description

Purpose, Target, Recurrence, Description

Language, Purpose, Target, Recurrence

Language, Purpose, Target, Recurrence

Language, Owner, Target, Recurrence

Language, Owner, Target, Recurrence
Suggested answer: B
asked 05/10/2024
James Scott
42 questions

Question 68

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You have a customer journey that sends an email, creates a phone call activity and sends a text message. Which set of actions must you take to activate your customer journey?

Validate, then Go Live.

Validate, then Go Live.

Check for Errors, then Publish

Check for Errors, then Publish

Validate, then Publish.

Validate, then Publish.

Check for Errors, then Go Live.

Check for Errors, then Go Live.
Suggested answer: D
asked 05/10/2024
Sze Yenn Tan
36 questions

Question 69

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You are creating a customer journey.

You want to control the actions based on choices the contact makes and control the speed at which those actions happen. Which three types of tiles are available to control the flow to meet your needs? (Choose three.) Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Splitter

Splitter

Decision point

Decision point

Internal action item

Internal action item

Trigger

Trigger

Scheduler

Scheduler
Suggested answer: B, D, E
asked 05/10/2024
DAVID STAATZ
40 questions

Question 70

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You have been tasked with creating a customer journey for leads located in the Northwestern United States. Which two conditions must be true in order for the lead to receive your customer journey? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

The lead must be associated with a contact record.

The lead must be associated with a contact record.

Follow Email must be set to “Allow”.

Follow Email must be set to “Allow”.

The lead must be associated with an account record.

The lead must be associated with an account record.

Bulk Email must be set to “Allow”.

Bulk Email must be set to “Allow”.
Suggested answer: A, D
asked 05/10/2024
Tarnauceanu Diana
40 questions
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