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Question 1208 - PMP discussion

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An IT company's office is closed abruptly due to a new government restriction. All employees are now working remotely. Project team A has a critical project delivery due in 2 weeks. The project manager, apprehensive about this sudden change, instantly emails the customer explaining that the project delivery will be delayed. The customer is unhappy with this and has escalated the issue to senior management.

What should the project manager have done differently?

A.

Disclosed to senior management in confidence, then communicated the delay to the customer

Answers
A.

Disclosed to senior management in confidence, then communicated the delay to the customer

B.

Communicated a new delivery date to the customer along with the news about the delay

Answers
B.

Communicated a new delivery date to the customer along with the news about the delay

C.

Assessed the situation with the project stakeholders first and communicated the impact to the customer

Answers
C.

Assessed the situation with the project stakeholders first and communicated the impact to the customer

D.

Spoken to the customer on the phone and explained the reason for the delay instead of writing an email

Answers
D.

Spoken to the customer on the phone and explained the reason for the delay instead of writing an email

Suggested answer: C
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asked 12/11/2024
roberto gaccetta
34 questions
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