A company has an existing contract to maintain and enhance a client's customer database. The company's legal department informs the project manager that a new piece of legislature requiring stricter protection of customer information might soon be signed into law. The law will require additional security features to be implemented into the database the project manager is maintaining. These features are not included in the scope of the current contract.
What should the project manager do?

Question

A company has an existing contract to maintain and enhance a client's customer database. The company's legal department informs the project manager that a new piece of legislature requiring stricter protection of customer information might soon be signed into law. The law will require additional security features to be implemented into the database the project manager is maintaining. These features are not included in the scope of the current contract.

What should the project manager do?

Sunil Reddy · Accepted Answer

Update the risk register to include this issue and discuss the appropriate risk response plans with the project sponsor and client.

Sunil Reddy · Answer

Ask the legal department to raise the issue in the next contract negotiation with the customer.

Sunil Reddy · Answer

Seek the project sponsor's support to influence the client to amend the contract immediately.

Sunil Reddy · Answer

Wait until the legal requirements are finalized so the change in scope can be concretely defined.

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