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Question 1356 - PMP discussion
During the execution of a project to develop a prototype, the customer asks the project manager to stop the prototype line and purge a specific component based on recent reliability tests that have deemed the component to be deficient. The project manager checked the quality management plan and there is no reference to this component.
What should the project manager do next?
Call a technical meeting with the customer to agree on a specification for the component and document it in the quality management plan.
Keep running the manufacturing line because there are no quality specifications for this component.
Inform the project sponsor of the situation and wait for the sponsor to provide further directions.
Submit a change request to proceed with the replacement of the component and wait for further customer instructions.
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