A project manager is leading a hybrid project funded by a time and materials (T&M) agreement.
The project was completed, and the client accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work should be done for free because it is a defect in the product.
What should the project manager have done to prevent this?

Question

A project manager is leading a hybrid project funded by a time and materials (T&M) agreement.

The project was completed, and the client accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work should be done for free because it is a defect in the product.

What should the project manager have done to prevent this?

Matthew Montgomery · Accepted Answer

Planned how the delivered product will be supported after its delivery.

Matthew Montgomery · Answer

Trained client engineers to support the product after its delivery.

Matthew Montgomery · Answer

Reviewed the project quality control plan with the client.

Matthew Montgomery · Answer

Suggested a fixed-cost basis and included free bug fixes for 1 month.

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