The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager, which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreed- upon communications management plan. This key stakeholder, however, seldom attends the status report meetings.
What should the project manager do first to address this situation?

Question

The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager, which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreed- upon communications management plan. This key stakeholder, however, seldom attends the status report meetings.

What should the project manager do first to address this situation?

Massimo Magliocca · Accepted Answer

Evaluate the communication needs to discover the gaps and adjust the original plan if needed.

Massimo Magliocca · Answer

Use the contingency reserves to implement fast tracking and improve the schedule key performance indicators (KPIs).

Massimo Magliocca · Answer

Review the resource breakdown structure (RBS) to request the main stakeholder's manager to replace the stakeholder.

Massimo Magliocca · Answer

Provide evidence to the project sponsor that the project is on track and the communications have been sent.

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