During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail the service instructions to avoid any redo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.
What should the project manager do next?

Question

During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail the service instructions to avoid any redo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.

What should the project manager do next?

Conceicao Damasceno · Accepted Answer

Discuss the issue with the engineer and determine how to prevent another problem.

Conceicao Damasceno · Answer

Assign another engineer to the task due to the urgency.

Conceicao Damasceno · Answer

Document the task on the kanban board and make it the highest priority.

Conceicao Damasceno · Answer

Escalate the issue to the engineer's functional manager.

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