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The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

A.
Transmit power settings
A.
Transmit power settings
Answers
B.
Security settings
B.
Security settings
Answers
C.
Firmware version
C.
Firmware version
Answers
D.
Location
D.
Location
Answers
Suggested answer: A

Explanation:

The transmit power settings of the access point determine how strong the Wi-Fi signal is. If the transmit power is too low, the Wi-Fi network will have slow connection speeds and poor coverage. If the transmit power is too high, the Wi-Fi network will interfere with other nearby networks and devices, causing congestion and performance issues. Therefore, the technician should check the transmit power settings first and adjust them to an optimal level for the office environment.

Reference:

• 8 Reasons Why Your Internet is Slow (and How to Fix It), section "You have weak Wi-Fi signals".

• 6 Things Slowing Down Your Wi-Fi (And What to Do About Them) - How-To Geek, section "Channel Congestion Dings Wi-Fi Performance".

A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.

Which of the following is the best way to meet the user's requirements?

A.
Upgrade the memory
A.
Upgrade the memory
Answers
B.
Upgrade to a larger GPU.
B.
Upgrade to a larger GPU.
Answers
C.
Upgrade to an SSD.
C.
Upgrade to an SSD.
Answers
D.
Upgrade to a faster CPU.
D.
Upgrade to a faster CPU.
Answers
Suggested answer: C

Explanation:

Upgrading to an SSD (Solid State Drive) is the best way to meet the user's requirements because it will improve the performance and storage capacity of the laptop. SSDs are faster than HDDs (Hard Disk Drives) because they have no moving parts and can access data more quickly. SSDs also have lower power consumption, lower heat generation, and higher reliability than HDDs. Therefore, upgrading to an SSD will make the laptop more responsive, boot faster, and handle large files better.

According to some web sources, SSDs are the best hard drives for video editing because they can streamline the workflow and store masses of footage in one easy-to-access place1. SSDs are also one of the most common PC upgrades that can make a dramatic difference, especially for aging systems2.

Additionally, Adobe recommends using SSDs for Premiere Pro and After Effects because they can handle large media files and cache data more efficiently3.

Reference:

• The best hard drives for video editing in 2023, section "Best SSD overall".

• The Five Best PC Upgrades to Improve Performance, section "Add a Solid-State Drive".

• Hardware recommendations for Premiere Pro and After Effects, section "Storage".

Which of the following is the best example of when to use virtualization?

A.
To manage shared folders by user accounts
A.
To manage shared folders by user accounts
Answers
B.
To deploy software updates to user machines
B.
To deploy software updates to user machines
Answers
C.
To enhance security by centralizing all user desktops
C.
To enhance security by centralizing all user desktops
Answers
D.
To prevent users from circumventing password policies
D.
To prevent users from circumventing password policies
Answers
Suggested answer: C

Explanation:

One of the benefits of virtualization is that it allows you to create and manage multiple virtual machines (VMs) on a single physical computer. This can be used to enhance security by centralizing all user desktops on a server, rather than storing them on individual user machines. This way, the user desktops can be isolated from each other and from the host machine, preventing malware infections, data breaches, and unauthorized access. Additionally, the user desktops can be easily backed up, restored, updated, and monitored by the administrator, reducing the risk of data loss and downtime.

This type of virtualization is called desktop virtualization, and it separates the desktop environment from the physical hardware the user interacts with1. The user can access their virtual desktop from any device, such as a laptop, tablet, or smartphone, using a remote display protocol. The user experience is similar to using a local desktop, but with improved security and manageability.

Reference:

• What Is Virtualization, and Why Should You Use it?, section "Desktop Virtualization".

A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?

A.
SRAM
A.
SRAM
Answers
B.
MicroDlMM
B.
MicroDlMM
Answers
C.
VRAM
C.
VRAM
Answers
D.
Unbuffered DIMM
D.
Unbuffered DIMM
Answers
Suggested answer: C

Explanation:

VRAM (Video Random Access Memory) is a special-purpose memory type used by graphics controllers to store image data that is displayed on the screen. VRAM is faster and more expensive than regular RAM, and it allows the graphics controller to access the image data directly without involving the CPU or the system memory. VRAM can improve the performance and quality of graphics-intensive applications, such as video editing, gaming, and 3D rendering.

Reference:

• Ram Flashcards | Quizlet, question "Which of the following is a special-purpose memory type used by graphics controllers?".

• Nvidia Unveils Big Accelerator Memory: Solid-State Storage for GPUs, paragraph 4.

• US5801706A - Special purpose memory for graphics and display apparatus …, abstract.

A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

A.
Worn rollers
A.
Worn rollers
Answers
B.
Page orientation
B.
Page orientation
Answers
C.
Tray settings
C.
Tray settings
Answers
D.
Multipage misfeed
D.
Multipage misfeed
Answers
Suggested answer: C

Explanation:

The most likely issue is C. Tray settings.

Tray settings are the configuration options that tell the printer what type and size of paper is loaded in each tray. If the tray settings do not match the actual paper loaded, it can cause paper jams, misalignment, or incorrect printing. For example, if the printer expects letter-sized paper (8.5 x 11 inches) but the tray contains legal-sized paper (8.5 x 14 inches), the printer may try to pull more paper than it needs, resulting in a jam.

To fix this issue, the team should check and adjust the tray settings according to the paper they are using. They should also make sure that the paper is loaded correctly and not overfilled or mixed with different sizes or types of paper. Some printers have a manual feed option that allows users to select the paper size and type before printing, which can prevent paper jams from occurring.

Reference:

• Fix Paper Jam Errors | HP® Support, section "Paper jams".

• Common Causes of Paper Jams and How to Fix Them - 1ink.com, section "Make Sure You're Loading the Paper Correctly".

• How to Fix a Paper Jam in a Printer - Computer Hope, section "Paper tray is overloaded or not loaded correctly".

Which of the following services allows a remote user to access network resources?

A.
WLAN
A.
WLAN
Answers
B.
SAN
B.
SAN
Answers
C.
DHCP
C.
DHCP
Answers
D.
VPN
D.
VPN
Answers
Suggested answer: D

Explanation:

The correct answer is D. VPN.

A VPN (Virtual Private Network) is a service that allows a remote user to access network resources securely over the internet. A VPN creates an encrypted tunnel between the user's device and the VPN server, which acts as a gateway to the network. The user can then access the network resources as if they were directly connected to the network, without exposing their traffic to eavesdropping, interception, or censorship.

A VPN can provide remote users with access to various services on a company network, such as file and print services, client/server applications, and remote network administration1. A VPN can also protect the user's privacy and identity online by masking their IP address and location.

Reference:

• Remote Access to a Network - NETWORK ENCYCLOPEDIA, section "Remote access typically gives remote users access to the following services on a company network".

Which of the following wireless standards can operate in the 6GHz frequency range?

A.
802.11ac
A.
802.11ac
Answers
B.
802.11ax
B.
802.11ax
Answers
C.
802.11g
C.
802.11g
Answers
D.
802.11n
D.
802.11n
Answers
Suggested answer: B

Explanation:

The correct answer is B. 802.11ax.

802.11ax, also known as Wi-Fi 6 or Wi-Fi 6E, is the latest wireless standard that can operate in the 6GHz frequency range. This standard was approved by the IEEE in February 2021 and offers higher throughput, lower latency, and improved efficiency compared to previous standards1 The 6GHz frequency range spans from 5.925 GHz to 7.125 GHz and provides 1200 MHz of additional spectrum for Wi-Fi devices. This means that Wi-Fi 6E can support more channels, wider bandwidths, and less interference than the existing 2.4 GHz and 5 GHz bands. Wi-Fi 6E can access up to 59 20-MHz channels, 29 40-MHz channels, 14 80-MHz channels, or 7 160-MHz channels in the 6GHz band1 802.11ac, also known as Wi-Fi 5, is the previous wireless standard that can only operate in the 5GHz frequency range. It was approved by the IEEE in December 2013 and offers faster speeds and better performance than older standards. However, it cannot use the new spectrum in the 6GHz band and has limited channel availability and capacity in the crowded 5GHz band2 802.11g and 802.11n are older wireless standards that can only operate in the 2.4GHz frequency range. They were approved by the IEEE in June 2003 and October 2009, respectively, and offer lower speeds and performance than newer standards. They also suffer from more interference and congestion in the saturated 2.4GHz band, which is shared by many other devices and technologies32

After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

A.
Install the latest graphics drivers.
A.
Install the latest graphics drivers.
Answers
B.
Replace the monitor
B.
Replace the monitor
Answers
C.
Restore the operating system to the previous version.
C.
Restore the operating system to the previous version.
Answers
D.
Reseat the external video adapter.
D.
Reseat the external video adapter.
Answers
Suggested answer: A

Explanation:

The correct answer is A. Install the latest graphics drivers.

The most likely cause of the external monitor not working after an operating system upgrade is that the graphics drivers are incompatible with the new version. Installing the latest graphics drivers from the manufacturer's website or using Windows Update can resolve this issue. Replacing the monitor, restoring the operating system to the previous version, or reseating the external video adapter are not effective solutions for this problem.

Reference: You can find more information about troubleshooting external monitor connections in Windows 101 and Windows 112. You can also learn how to update the display driver using Device Manager2.

A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?

A.
HSM
A.
HSM
Answers
B.
Boot options
B.
Boot options
Answers
C.
UEFI settings
C.
UEFI settings
Answers
D.
TPM
D.
TPM
Answers
Suggested answer: C

Explanation:

UEFI stands for Unified Extensible Firmware Interface, and it is a type of firmware that controls the boot process of a computer. UEFI settings allow the technician to configure various aspects of the boot process, such as the boot order, the boot mode, and the security options. If the technician replaces a laptop hard drive with an M.2 SSD, they may need to adjust the UEFI settings to enable the system to detect and boot from the new drive.

The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?

A.
Fuser
A.
Fuser
Answers
B.
Ink cartridge
B.
Ink cartridge
Answers
C.
Imaging drum
C.
Imaging drum
Answers
D.
Toner tank
D.
Toner tank
Answers
E.
Resin
E.
Resin
Answers
Suggested answer: C

Explanation:

An imaging drum is a component of a laser printer that transfers the toner to the paper. It is sensitive to light and can wear out over time, resulting in poor print quality or missing colors. If the cleaning cycle does not resolve the issue, the imaging drum may need to be replaced1.

A fuser is a component of a laser printer that heats and melts the toner onto the paper. It does not affect the color output of the printer, but it can cause paper jams, smudges, or wrinkles if it is defective2.

An ink cartridge is a component of an inkjet printer, not a laser printer. A laser printer uses toner, which is a dry powder, instead of ink, which is a liquid. An ink cartridge would not be compatible with a laser printer3.

A toner tank is a container that holds the toner for a laser printer. It can be either integrated with the imaging drum or separate from it. If the toner tank is empty or low, the printer will display a warning message and the print quality will deteriorate. However, if only one color is missing, the problem is more likely with the imaging drum than the toner tank4.

Resin is a material that is used in some types of 3D printers, not laser printers. Resin printers use a liquid resin that is cured by a light source to create solid objects. Resin has nothing to do with laser printing5.

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