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A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

A.
PCIe SSD connected via NVMe interface
A.
PCIe SSD connected via NVMe interface
Answers
B.
3.5in (8.9cm) 10,000rpm HDD connected via IDE interface
B.
3.5in (8.9cm) 10,000rpm HDD connected via IDE interface
Answers
C.
M.2 SSD connected via SATA interface
C.
M.2 SSD connected via SATA interface
Answers
D.
2.5in (6.35cm) SSD connected via SATA interface
D.
2.5in (6.35cm) SSD connected via SATA interface
Answers
Suggested answer: A

Explanation:

The best option that the technician should choose for the best performance is

A) PCIe SSD connected via NVMe interface. This option means that the technician should install a solid state drive (SSD) that uses the PCIe (Peripheral Component Interconnect Express) bus and the NVMe (Non-Volatile Memory Express) protocol to communicate with the motherboard. This option can offer the following advantages:

Faster speed: PCIe SSDs can transfer data faster than SATA or IDE SSDs, as they use more lanes and have higher bandwidth. PCIe SSDs can reach speeds of up to 7,000 MB/s, while SATA SSDs are limited to 600 MB/s and IDE SSDs are even slower12. NVMe is a protocol that is designed specifically for SSDs and can optimize their performance by reducing latency and increasing parallelism3.

Smaller size: PCIe SSDs can be smaller than SATA or IDE SSDs, as they do not require additional cables or connectors. PCIe SSDs can come in different form factors, such as M.2 or U.2, which can fit in

different slots on the motherboard12.

Higher reliability: PCIe SSDs can be more reliable than SATA or IDE SSDs, as they have less moving parts and are less prone to mechanical failures or data corruption. PCIe SSDs can also support features such as error correction and wear leveling, which can enhance their durability and lifespan12.

Which of the following technologies can be used to harden guest virtual machines?

A.
Containerization
A.
Containerization
Answers
B.
Network isolation
B.
Network isolation
Answers
C.
Resource reservation
C.
Resource reservation
Answers
D.
vTPM
D.
vTPM
Answers
Suggested answer: D

Explanation:

A virtual Trusted Platform Module (vTPM) is a technology that can be used to harden guest virtual machines by providing them with a secure cryptographic device. A vTPM can store encryption keys, certificates, and passwords, and can perform integrity checks on the guest operating system and applications. A vTPM can also enable features such as BitLocker and Credential Guard in Windows 10 virtual machines.

A) Containerization is a technology that can be used to isolate applications from the underlying operating system and hardware resources. Containerization does not directly harden guest virtual machines, but rather provides a lightweight alternative to virtualization.

B) Network isolation is a technology that can be used to separate network traffic between different virtual machines or groups of virtual machines. Network isolation can help prevent unauthorized access or attacks on guest virtual machines, but it does not harden them internally.

C) Resource reservation is a technology that can be used to guarantee a minimum amount of CPU, memory, disk, or network resources for a virtual machine or a group of virtual machines. Resource reservation can help improve the performance and availability of guest virtual machines, but it does not harden them against security threats.

D) vTPM is a technology that can be used to harden guest virtual machines by providing them with a secure cryptographic device. A vTPM can store encryption keys, certificates, and passwords, and can perform integrity checks on the guest operating system and applications.

Reference: CompTIA A+ Core 1 (220-1101) Certification Study Guide, page 3161.

Which of the following best describes the primary function of a spam gateway?

A.
Serves as a repository for email routing logs
A.
Serves as a repository for email routing logs
Answers
B.
Blocks unrequested ICMP packets from external networks
B.
Blocks unrequested ICMP packets from external networks
Answers
C.
Categorizes incoming network messages
C.
Categorizes incoming network messages
Answers
D.
Mitigates DDoS attacks
D.
Mitigates DDoS attacks
Answers
Suggested answer: C

Explanation:

A spam gateway is a software solution that filters email messages based on various criteria, such as sender, recipient, subject, content, attachments, and URLs. A spam gateway categorizes incoming network messages as spam or non-spam, and either blocks, quarantines, or delivers them accordingly. A spam gateway can help protect email servers and users from malicious or unwanted emails, such as phishing, malware, or advertising.

A) Serves as a repository for email routing logs. This is not the primary function of a spam gateway.

Email routing logs are records of the path and status of email messages as they travel through the network. Email routing logs can help troubleshoot email delivery issues, but they do not filter or categorize email messages.

B) Blocks unrequested ICMP packets from external networks. This is not the primary function of a spam gateway. ICMP (Internet Control Message Protocol) packets are used to communicate network information, such as errors, requests, or replies. Blocking unrequested ICMP packets from external networks can help prevent network scanning or denial-of-service attacks, but it does not filter or categorize email messages.

D) Mitigates DDoS attacks. This is not the primary function of a spam gateway. DDoS (Distributed Denial-of-Service) attacks are attempts to overwhelm a network or server with a large amount of traffic from multiple sources. Mitigating DDoS attacks can help maintain network availability and performance, but it does not filter or categorize email messages.

Reference: Gateway Spam Filter - SpamTitan Email Security1.

A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?

A.
Number of DIMM slots
A.
Number of DIMM slots
Answers
B.
Number of HDMI ports
B.
Number of HDMI ports
Answers
C.
Number of PCI slots
C.
Number of PCI slots
Answers
D.
Number of USB ports
D.
Number of USB ports
Answers
Suggested answer: A

Explanation:

The correct answer is A. Number of DIMM slots.

The number of DIMM slots on a motherboard determines how much RAM can be installed on the system. RAM is a crucial component for running multiple large applications at the same time, as it allows the CPU to access data faster and avoid swapping to the hard drive. Having more DIMM slots means that more RAM can be added, which can improve the performance and responsiveness of the system.

B) Number of HDMI ports. This is not a correct answer. The number of HDMI ports on a motherboard determines how many monitors can be connected to the system. HDMI ports are used for video and audio output, but they do not affect the performance of the system when running multiple large applications.

C) Number of PCI slots. This is not a correct answer. The number of PCI slots on a motherboard determines how many expansion cards can be installed on the system. PCI slots are used for adding devices such as sound cards, network cards, or graphics cards, but they do not affect the performance of the system when running multiple large applications.

D) Number of USB ports. This is not a correct answer. The number of USB ports on a motherboard determines how many peripherals can be connected to the system. USB ports are used for connecting devices such as keyboards, mice, printers, or external drives, but they do not affect the performance of the system when running multiple large applications.

Reference: Best motherboards 2022: the best motherboards for Intel and AMD - TechRadar1.

A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?

A.
Motherboard
A.
Motherboard
Answers
B.
CPU
B.
CPU
Answers
C.
Power supply
C.
Power supply
Answers
D.
Graphics card
D.
Graphics card
Answers
E.
Memory
E.
Memory
Answers
Suggested answer: D

Explanation:

The correct answer is D. Graphics card.

A graphics card is a component that handles the processing and rendering of 3D graphics on a PC. A graphics card can significantly improve the performance and quality of 3D design software, as it can handle complex calculations and display high-resolution images faster than the CPU. A graphics card can also support features such as ray tracing, anti-aliasing, and texture mapping, which can enhance the realism and detail of 3D models.

A) Motherboard. This is not a correct answer. A motherboard is a component that connects and communicates with all the other components in a PC. A motherboard does not directly affect the performance or quality of 3D design software, unless it is incompatible or outdated with the other components.

B) CPU. This is not a correct answer. A CPU is a component that executes instructions and calculations for various programs on a PC. A CPU can affect the performance and quality of 3D design software, but not as much as a graphics card. A CPU is more important for tasks such as compiling, encoding, or multitasking, which are not specific to 3D design.

C) Power supply. This is not a correct answer. A power supply is a component that converts AC power from the wall outlet to DC power for the PC components. A power supply does not directly affect the performance or quality of 3D design software, unless it is insufficient or faulty to provide enough power for the other components.

E) Memory. This is not a correct answer. Memory is a component that stores data temporarily for fast access by the CPU and other components. Memory can affect the performance and quality of 3D design software, but not as much as a graphics card. Memory is more important for tasks such as loading, saving, or switching between programs, which are not specific to 3D design.

Reference: System requirements | Substance 3D Designer1, 12 Best Free 3D Modeling Software (For Beginners) 20232, System requirements for Autodesk 3ds Max 20213.

Which of the following is considered a connectionless protocol?

A.
SSH
A.
SSH
Answers
B.
TCP
B.
TCP
Answers
C.
HTTPS
C.
HTTPS
Answers
D.
UDP
D.
UDP
Answers
Suggested answer: D

Explanation:

The correct answer is D. UDP.

UDP (User Datagram Protocol) is a connectionless protocol that does not establish a connection before sending or receiving data. UDP simply sends datagrams to the destination without checking if the receiver is ready or not. UDP does not guarantee reliable delivery, error correction, or in-order arrival of the data. UDP is faster and more efficient than connection-oriented protocols for applications that do not require reliability, such as streaming audio or video1

A) SSH (Secure Shell) is not a correct answer. SSH is a connection-oriented protocol that uses TCP (Transmission Control Protocol) as its transport layer. SSH establishes a secure and encrypted connection between two network endpoints before exchanging data. SSH provides authentication, confidentiality, and integrity for remote login and command execution2

B) TCP (Transmission Control Protocol) is not a correct answer. TCP is a connection-oriented protocol that establishes a connection before sending or receiving data. TCP ensures reliable delivery, error correction, and in-order arrival of the data. TCP is slower and more complex than connectionless protocols, but it provides more reliability and quality of service for applications that require it, such as web browsing or email1

C) HTTPS (Hypertext Transfer Protocol Secure) is not a correct answer. HTTPS is a connectionoriented protocol that uses TCP as its transport layer and SSL/TLS as its security layer. HTTPS establishes a secure and encrypted connection between a web browser and a web server before exchanging data. HTTPS provides authentication, confidentiality, and integrity for web transactions, such as online banking or shopping1

A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

A.
Imaging drum
A.
Imaging drum
Answers
B.
Heating element
B.
Heating element
Answers
C.
Fuser assembly
C.
Fuser assembly
Answers
D.
Feed assembly
D.
Feed assembly
Answers
Suggested answer: A

Explanation:

The correct answer is

A) Imaging drum.

An imaging drum is a part of a laser printer that transfers the toner to the paper. The imaging drum is coated with a photosensitive material that reacts to light and creates an electrostatic charge. The charge attracts the toner particles from the cartridge and forms an image on the drum. The image is then transferred to the paper by heat and pressure from the fuser assembly.

If the imaging drum is defective or damaged, it can cause various printing problems, such as solid black pages, blank pages, streaks, spots, or faded prints. A solid black page can occur when the imaging drum is unable to create a charge pattern on its surface, and instead attracts all the toner from the cartridge. This can happen due to a faulty laser unit, a dirty or scratched drum surface, or a worn-out drum.

To fix this issue, the technician should replace the imaging drum with a new one. The imaging drum usually has a limited lifespan and needs to be replaced periodically. The technician should also check the toner cartridge and the fuser assembly for any signs of damage or leakage123

A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order.

Which of the following steps should the technician take next to troubleshoot the system crashes?

A.
Test the fan speed.
A.
Test the fan speed.
Answers
B.
Disable the USB ports
B.
Disable the USB ports
Answers
C.
Replace the PSU
C.
Replace the PSU
Answers
D.
Decrease the RAM timings.
D.
Decrease the RAM timings.
Answers
Suggested answer: C

Explanation:

A PSU (power supply unit) is a component that converts the AC power from the wall outlet into DC power that the PC components can use. A faulty or failing PSU can cause random system crashes, as well as other problems such as noise, overheating, or no power at all. A PSU can fail due to various reasons, such as age, dust, power surges, or poor quality.

To troubleshoot a PSU, the technician can use a multimeter to measure the voltage output of the PSU connectors. The voltage should be within the acceptable range of the specifications. For example, the 12V rail should be between 11.4V and 12.6V. If the voltage is too low or too high, the PSU is likely defective and needs to be replaced.

Alternatively, the technician can try swapping the PSU with a known good one and see if the system crashes persist. If the system works fine with a different PSU, then the original PSU is the problem and should be replaced.

The other options are not likely to fix the random system crashes. Testing the fan speed may help to diagnose overheating issues, but it is not related to the PSU. Disabling the USB ports may help to eliminate potential conflicts with USB devices, but it is not related to the PSU. Decreasing the RAM timings may help to improve performance and stability, but it is not related to the PSU.

Reference:

Fix Random PC Crashes: 10 Steps to Identify and Fix Issues

Why Does Windows Crash? The 9 Most Common Reasons

Which of the following cables should be used when connecting a cable modem to a SOHO router?

A.
FireWire
A.
FireWire
Answers
B.
Fiber
B.
Fiber
Answers
C.
Ethernet
C.
Ethernet
Answers
D.
Coaxial
D.
Coaxial
Answers
Suggested answer: C

Explanation:

The correct answer is C. Ethernet.

An Ethernet cable is a type of network cable that is used to connect devices on a local area network (LAN), such as computers, routers, switches, and modems. Ethernet cables have RJ-45 connectors at both ends, which are similar to telephone jacks but larger. Ethernet cables can carry data signals at speeds ranging from 10 Mbps to 10 Gbps, depending on the type and quality of the cable.

A cable modem is a device that connects to a coaxial cable from a cable service provider and provides high-speed internet access. A SOHO router is a small office/home office router that connects to a cable modem or DSL modem and provides network and internet access to multiple devices on a LAN. A SOHO router typically has one WAN port and four LAN ports. The WAN port is used to connect to the cable modem or DSL modem, while the LAN ports are used to connect to computers or other devices on the LAN.

To connect a cable modem to a SOHO router, an Ethernet cable is needed. The Ethernet cable is plugged into the WAN port of the SOHO router and the Ethernet port of the cable modem. This allows the SOHO router to receive an IP address from the cable service provider and share it with the devices on the LAN using network address translation (NAT). The SOHO router also provides firewall and wireless features for the LAN.

The other options are incorrect because they are not suitable for connecting a cable modem to a SOHO router. FireWire is a type of serial bus that is used to connect devices such as digital cameras, external hard drives, and audio interfaces. FireWire cables have different connectors than Ethernet cables and cannot be used for network communication. Fiber is a type of optical cable that uses light signals to transmit data over long distances. Fiber cables have special connectors that are not compatible with Ethernet ports. Coaxial is a type of copper cable that has a central conductor surrounded by an insulating layer and a braided shield. Coaxial cables are used for cable TV and

internet services, but they cannot be directly connected to Ethernet ports without an adapter.

Reference:

CompTIA A+ Certification Exam: Core 1 Objectives (220-1001)

Installing and Configuring a Cable Modem/DSL Router

Cisco 831 Router and SOHO 91 Router Cabling and Setup Quick Start Guide

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue?

(Select two).

A.
Power supply
A.
Power supply
Answers
B.
Humidity
B.
Humidity
Answers
C.
Rollers
C.
Rollers
Answers
D.
Fuser
D.
Fuser
Answers
E.
Heating element
E.
Heating element
Answers
F.
Room temperature
F.
Room temperature
Answers
Suggested answer: C, E

Explanation:

The correct answers are C. Rollers and E. Heating element.

A 3in (2.5cm) point-of-sale printer is a type of thermal printer that uses heat to print receipts on special thermal paper. The printer has a heating element that heats up the paper as it passes through the rollers, creating black marks on the paper where the heat is applied. The heating element and the rollers are two critical components of the thermal printer that can affect the quality of the printout.

If the printer is only printing fully black receipts, it means that the heating element is overheating or malfunctioning, causing the entire paper to turn black. The heating element may need to be replaced or repaired by a technician. Alternatively, the rollers may be dirty or damaged, causing the paper to stick to the heating element and get burned. The rollers may need to be cleaned or replaced by a technician.

The other options are not likely to cause the printer to print fully black receipts. The power supply may affect the printer’s performance, but it would not cause the heating element to overheat or the rollers to malfunction. The umidity and room temperature may affect the quality of the thermal paper, but they would not cause the entire paper to turn black. The fuser is a component of a laser printer, not a thermal printer, and it has no effect on the point-of-sale printer.

Reference:

Basic Printer Troubleshooting – Individual Point of Sale

5 Common Issues With Any POS System and How To Fix Them

Printer Troubleshooting | Square Support Center - US

Resolve receipt printer issues and cash drawer will not open - QuickBooks

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