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Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

A.
Orientation
A.
Orientation
Answers
B.
Duplex
B.
Duplex
Answers
C.
Quality
C.
Quality
Answers
D.
Print tray
D.
Print tray
Answers
Suggested answer: B

Explanation:

The correct answer is B. Duplex.

Duplex printing is the process of printing on both sides of a sheet of paper automatically or manually.

Duplex printing can save paper, reduce clutter, and create professional-looking documents. To print on both sides of the paper, the printer must support duplex printing or the user must manually

reinsert the pages to print the second side.

Orientation is the direction in which the paper is printed, either portrait (vertical) or landscape (horizontal). Orientation does not affect the ability to print on both sides of the paper.

Quality is the resolution or sharpness of the printed image, measured in dots per inch (dpi). Quality does not affect the ability to print on both sides of the paper.

Print tray is the part of the printer that holds and feeds the paper into the printer. Print tray does not affect the ability to print on both sides of the paper.

To enable duplex printing on a Windows PC, follow these steps1:

Open the document for printing, then select File > Print.

In Settings, select Manually Print on Both Sides, then Print.

Follow the instructions on the screen to flip and reinsert the pages.

To enable duplex printing on a Mac, follow these steps2:

Open the document for printing, then select File > Print.

In Layout, select Two-Sided, then Long-Edge binding or Short-Edge binding.

Click Print.

Reference:

Print on both sides of the paper (duplex printing) in Word

How to Print Double-Sided on a Windows PC or Mac Computer

A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

A.
Tethering
A.
Tethering
Answers
B.
Pairing
B.
Pairing
Answers
C.
Bluetooth
C.
Bluetooth
Answers
D.
Hotspot
D.
Hotspot
Answers
Suggested answer: A

Explanation:

The correct answer is

A) Tethering.

Tethering is the process of sharing a mobile device’s internet data connection with other devices, such as laptops, tablets, or other phones. Tethering can be done by using a Wi-Fi hotspot, a Bluetooth connection, or a USB cable. A Wi-Fi hotspot creates a wireless network that other devices can join, a Bluetooth connection pairs the devices and allows data transfer, and a USB cable connects the devices physically and enables data sharing.

A PAN, or personal area network, is a type of network that connects devices within a short range, usually up to 10 meters. A PAN can be used for various purposes, such as transferring files, printing documents, or accessing the internet. A PAN can be created by using Bluetooth, Wi-Fi, or infrared technologies.

A technician can use a PAN to connect a group of users on a field project by using tethering on a mobile device. The technician can activate the tethering service on the mobile device and choose the preferred method of sharing the internet data connection. The other devices can then connect to the mobile device and access the internet through it.

The other options are incorrect because they are not services that can share the internet data connection on a mobile device. Pairing is the process of establishing a connection between two Bluetooth devices, but it does not necessarily share the internet data connection. Bluetooth is a technology that can create a PAN and enable tethering, but it is not a service that can be activated on a mobile device. Hotspot is a term that can refer to a Wi-Fi hotspot created by tethering on a mobile device, but it is not a service that can be activated on its own.

Reference:

Share a mobile connection by hotspot or tethering on Android

How to share a mobile connection by tethering or hotspot on Android

How to Share Mobile Internet to PC or Other devices



A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists.

Which of the following steps should the technician take next?

A.
Perform a RAM upgrade.
A.
Perform a RAM upgrade.
Answers
B.
Replace the laptop's hard drive.
B.
Replace the laptop's hard drive.
Answers
C.
Bench test the laptop.
C.
Bench test the laptop.
Answers
D.
Run a firmware update.
D.
Run a firmware update.
Answers
Suggested answer: D

Explanation:

Firmware is a type of software that controls the hardware components of a device, such as the motherboard, hard drive, or keyboard. Firmware updates can improve the performance, stability, and compatibility of the device, as well as fix bugs and security issues. Running a firmware update

can help to resolve the issue of a slow laptop, especially if the firmware is outdated or corrupted.

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A.
Contact the user's home ISP
A.
Contact the user's home ISP
Answers
B.
Give the user a dock to use at home.
B.
Give the user a dock to use at home.
Answers
C.
Disable network security settings.
C.
Disable network security settings.
Answers
D.
Enable the wireless adapter.
D.
Enable the wireless adapter.
Answers
Suggested answer: D

Explanation:

A wireless adapter is a device that allows a laptop to connect to a wireless network, such as a home Wi-Fi router. A wireless adapter can be either internal or external, and it can be enabled or disabled by the user or the operating system. If the wireless adapter is disabled, the laptop will not be able to access the internet when it is not connected to a wired network, such as the office dock.

The technician should do the following steps to enable the wireless adapter:

Check the physical switch or button on the laptop that controls the wireless adapter. Some laptops have a switch or button on the side, front, or keyboard that can turn on or off the wireless adapter.

Make sure the switch or button is in the on position.

Check the software settings for the wireless adapter. In Windows 10, you can do this by clicking on the network icon in the system tray, and then clicking on the Wi-Fi icon. Make sure the Wi-Fi is turned on. You can also go to Settings > Network & Internet > Wi-Fi and make sure the Wi-Fi is turned on.

Check the device manager for the wireless adapter. In Windows 10, you can do this by right-clicking on the Start menu and selecting Device Manager. Expand the Network adapters category and look for your wireless adapter. Make sure it is enabled and has no errors. You can right-click on it and select Enable device or Update driver if needed.

If none of these steps work, there may be a hardware or software problem with the wireless adapter that requires further troubleshooting or replacement.

Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

A.
Cat 3
A.
Cat 3
Answers
B.
Cat 5
B.
Cat 5
Answers
C.
Cat 5e
C.
Cat 5e
Answers
D.
Cat 6a
D.
Cat 6a
Answers
Suggested answer: D

Explanation:

The correct answer is D. Cat 6a.

Cat 6a (augmented) is a type of twisted pair cable that supports 10GBASE-T data transmission speed.

10GBASE-T is an Ethernet standard that can deliver 10 gigabits per second (Gbps) over copper cables.

Cat 6a can support this speed up to a distance of 100 meters, which is the same as Cat 5e and Cat 6 for lower speeds. Cat 6a has better shielding and crosstalk prevention than Cat 6, which makes it more suitable for high-frequency signals.

Cat 3, Cat 5, and Cat 5e are not capable of supporting 10GBASE-T data transmission speed. Cat 3 can only support up to 10 Mbps, Cat 5 can only support up to 100 Mbps, and Cat 5e can only support up to 1 Gbps. These cables have lower bandwidth, higher attenuation, and more interference than Cat 6a.

A user reports that a printer pulls multiple sheets of paper from the paper tray instead of a single sheet. Which of the following should a technician investigate to resolve this issue? (Select two).

A.
Toner cartridge
A.
Toner cartridge
Answers
B.
Tractor feed
B.
Tractor feed
Answers
C.
Pickup roller
C.
Pickup roller
Answers
D.
Separation pad
D.
Separation pad
Answers
E.
Duplexer
E.
Duplexer
Answers
F.
Fuser
F.
Fuser
Answers
Suggested answer: C, D

Explanation:

The correct answers are C. Pickup roller and D. Separation pad.

A pickup roller is a rubber wheel that grabs the paper from the paper tray and feeds it into the printer. A separation pad is a small piece of cork or rubber that prevents more than one sheet of paper from being fed at a time. If the pickup roller or the separation pad is worn out, dirty, or damaged, it can cause the printer to pull multiple sheets of paper instead of a single sheet. This can lead to paper jams, misprints, or wasted paper.

To resolve this issue, a technician should investigate the condition of the pickup roller and the separation pad and replace them if necessary. The technician should also clean the paper tray and make sure the paper is loaded correctly and not stuck together.

A toner cartridge is a component that contains the toner powder used to create the printout on a laser printer. A tractor feed is a mechanism that uses sprockets to move continuous paper through a dot matrix printer. A duplexer is a device that allows a printer to print on both sides of the paper automatically. A fuser is a part of a laser printer that melts the toner onto the paper using heat and pressure. None of these components are related to the issue of pulling multiple sheets of paper from the paper tray.

Reference: Types of Printers—What You Need to Know for the CompTIA A+ Exams

A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?

A.
Toner probe
A.
Toner probe
Answers
B.
Loopback plug
B.
Loopback plug
Answers
C.
Cable tester
C.
Cable tester
Answers
D.
Wi-Fi analyzer
D.
Wi-Fi analyzer
Answers
Suggested answer: A

Explanation:

The correct answer is A. Toner probe.

A toner probe is an electronic test instrument that can help trace wires and locate the port where a printer is connected on a patch panel. A toner probe consists of two parts: a tone generator and a tone detector. The tone generator sends a signal through the cable, and the tone detector picks up the signal at the other end. By using a toner probe, a technician can identify which port on the patch panel corresponds to the printer cable.

A loopback plug is a device that can test the functionality of a network port by sending and receiving signals from the same port. A loopback plug is not useful for locating ports on a patch panel.

A cable tester is a device that can verify the integrity and continuity of a cable by checking for open, short, or miswired connections. A cable tester can also measure the length and resistance of a cable.

A cable tester is not useful for locating ports on a patch panel.

A Wi-Fi analyzer is a software or hardware tool that can monitor and analyze wireless networks by scanning for available channels, signal strength, security settings, and other parameters. A Wi-Fi analyzer is not useful for locating ports on a patch panel.

A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?

A.
Inquire about environmental or infrastructure changes.
A.
Inquire about environmental or infrastructure changes.
Answers
B.
Conduct external or internal research based on symptoms.
B.
Conduct external or internal research based on symptoms.
Answers
C.
Establish a plan of action to resolve the problem and implement the solution.
C.
Establish a plan of action to resolve the problem and implement the solution.
Answers
D.
Document the findings, actions, and outcomes.
D.
Document the findings, actions, and outcomes.
Answers
Suggested answer: B

Explanation:

According to the CompTIA troubleshooting methodology, the next step after establishing a theory of probable cause is to test the theory to determine the cause. However, before testing the theory, the technician may need to conduct some research based on the symptoms and the possible cause. This may involve consulting online resources, manuals, documentation, or colleagues to find out more information about the power supply and how to test it. Research can help the technician confirm or eliminate the theory and avoid unnecessary actions or damage.

Answer A is incorrect because inquiring about environmental or infrastructure changes is part of identifying the problem, which is the first step of the troubleshooting methodology. The technician should have already done this before establishing a theory of probable cause.

Answer C is incorrect because establishing a plan of action to resolve the problem and implement the solution is the fourth step of the troubleshooting methodology. The technician should not jump to this step without testing the theory and verifying the cause.

Answer D is incorrect because documenting the findings, actions, and outcomes is the last step of the troubleshooting methodology. The technician should not do this until the problem is resolved and verified.

Reference: Troubleshooting Methodology | IT Support and Help Desk | CompTIA

A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?

A.
Cable stripper
A.
Cable stripper
Answers
B.
Punchdown tool
B.
Punchdown tool
Answers
C.
Crimper
C.
Crimper
Answers
D.
Network tap
D.
Network tap
Answers
Suggested answer: B

Explanation:

The correct answer is B. Punchdown tool.

A punchdown tool is a device that can connect wires to a patch panel or a network jack by inserting them into the appropriate slots and cutting off the excess. A punchdown tool can be used to fix the damaged LAN ports by replacing the wires or reconnecting them to the correct terminals.

A cable stripper is a device that can remove the insulation from a cable to expose the wires inside. A cable stripper is not useful for fixing the damaged LAN ports, unless the technician needs to strip new wires before punching them down.

A crimper is a device that can attach connectors to the ends of cables, such as RJ-45 or RJ-11. A crimper is not useful for fixing the damaged LAN ports, unless the technician needs to replace the connectors on the cables.

A network tap is a device that can monitor and capture network traffic by creating a copy of the data passing through a network link. A network tap is not useful for fixing the damaged LAN ports, as it does not affect the connectivity of the network devices.

Reference: CompTIA A+ Certification Exam Core 1 Objectives

A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:

Which of the following should the technician edit?

A.
IPv4 address
A.
IPv4 address
Answers
B.
Subnet mask
B.
Subnet mask
Answers
C.
DHCP server
C.
DHCP server
Answers
D.
Default gateway
D.
Default gateway
Answers
Suggested answer: D

Explanation:

The correct answer is D. Default gateway.

A default gateway is the device that connects a local network to other networks, such as the internet.

A default gateway is usually a router or a modem that has an IP address on the same subnet as the local network. A default gateway is necessary for a device to communicate with devices outside its local network.

In this case, the user has a self-configured, static IP address of 192.168.1.20, which belongs to the subnet 192.168.1.0/24 (with a subnet mask of 255.255.255.0). However, the default gateway is set to 192.168.0.1, which belongs to a different subnet (192.168.0.0/24). This means that the user’s device cannot reach the default gateway, and therefore cannot connect to the internet.

The technician should edit the default gateway to match the correct subnet of the user’s device, such as 192.168.1.1 or 192.168.1.254, depending on the configuration of the network.

Reference: CompTIA A+ Core 1 Sample Questions and Study Guide

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