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A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situation?

A.
The hard drive bracket screws are lose.
A.
The hard drive bracket screws are lose.
Answers
B.
The hard drive jumpers need to be reseated.
B.
The hard drive jumpers need to be reseated.
Answers
C.
The hard drive is damaged.
C.
The hard drive is damaged.
Answers
D.
The SATA cable is lose.
D.
The SATA cable is lose.
Answers
Suggested answer: C

Explanation:

A clicking hard drive is usually a sign of a mechanical failure, where the read/write heads are not functioning properly or the platters are scratched or broken. This can be caused by physical shock, such as dropping the laptop while it was turned on. A damaged hard drive may not be able to boot up the operating system or access the data stored on it. This is a serious problem that requires data recovery and hard drive replacement.

Reference

Identifying Hard Drive Sounds and Determining What They Mean

Hard Drive Clicking? See How to Fix Click Hard Drive On Your Own

Chapter 3: Hardware

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

A.
MFD
A.
MFD
Answers
B.
MAM
B.
MAM
Answers
C.
MFA
C.
MFA
Answers
D.
MDM
D.
MDM
Answers
Suggested answer: D

Explanation:

MDM (Mobile Device Management) is a policy that allows the technician to remotely manage, secure, and monitor the personal devices that employees use for work purposes. MDM can enforce security settings, such as passwords, encryption, and antivirus software, on the personal devices. MDM can also remotely wipe or lock the devices in case of loss, theft, or termination of employment. MDM can protect company information by preventing unauthorized access, data leakage, or malware infection on the personal devices.

Reference

What is Mobile Device Management (MDM)?

Chapter 2: Networking

A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

A.
Replace the phone's SIM card
A.
Replace the phone's SIM card
Answers
B.
Check the phone's health status
B.
Check the phone's health status
Answers
C.
Turn off the phone
C.
Turn off the phone
Answers
D.
Disable VPN on the phone
D.
Disable VPN on the phone
Answers
Suggested answer: C

Explanation:

When a phone's battery overheats and expands, it poses a significant safety risk, including the potential for fire or the battery bursting. The first and most critical action is to turn off the device to prevent further chemical reactions within the battery that could exacerbate the situation. Turning off the phone halts its operations, minimizing the heat generation and reducing the risk of further damage or danger. This is a precautionary measure to ensure the user's safety and to prevent any additional harm to the phone itself. It's important for the user to not attempt to charge or use the phone in this condition and to seek professional help or replacement of the battery or device as needed.

Reference: Mobile Devices 1101.docx, Safety and Environmental Concerns section.

A technician is setting up a home network with the following requirements:

* Automatic distribution of IP addresses

. Internet access

Which of the following should the technician configure? (Select two).

A.
DHCP
A.
DHCP
Answers
B.
APIPA
B.
APIPA
Answers
C.
VPN
C.
VPN
Answers
D.
Public IP addresses
D.
Public IP addresses
Answers
E.
Gateway
E.
Gateway
Answers
F.
Static IP addresses
F.
Static IP addresses
Answers
Suggested answer: A, E

Explanation:

DHCP (Dynamic Host Configuration Protocol) is a protocol that allows a device to automatically obtain an IP address and other network settings from a DHCP server, such as a home router. This simplifies the network configuration and avoids IP address conflicts. DHCP is a common requirement for home networks that have multiple devices that need Internet access.

A gateway is a device that connects two different networks, such as a home network and the Internet. A gateway usually performs routing functions, which means it determines the best path for packets to reach their destination. A gateway also often performs NAT (Network Address Translation), which allows multiple devices on a home network to share a single public IP address. A gateway is a necessary requirement for home networks that need Internet access.

Reference

Understanding DHCP on Home Networks

Basic home gateway services: DHCP, DNS, NAT

IP Addresses on Home Networks -- A Beginner's Guide

A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

A.
Jailbreak status
A.
Jailbreak status
Answers
B.
DNS servers
B.
DNS servers
Answers
C.
Airplane mode
C.
Airplane mode
Answers
D.
Certificate store
D.
Certificate store
Answers
Suggested answer: B

Explanation:

DNS servers are responsible for translating domain names into IP addresses, which are used to access websites. If the phone has limited internet connectivity, it might be because the DNS servers are not working properly or are blocked by the network. The technician should check the DNS settings on the phone and try to use a different DNS server, such as Google DNS (8.8.8.8 or 8.8.4.4) or Cloudflare DNS (1.1.1.1 or 1.0.0.1).

Reference

* 9 Best Ways to Fix Wi-Fi Showing Limited Connectivity in Android

* 7 Easy Ways to Fix Limited Wi-Fi Connectivity on Android

* How to Fix Limited Connectivity Issue in Android Wi-Fi

A user reports a workstation is having the following issues:

* OS performance is slow

. The workstation turns off randomly from time to time

. The fans are running loudly

Which of the following is most likely the cause?

A.
The system is infected with malware.
A.
The system is infected with malware.
Answers
B.
The CPU is overheating.
B.
The CPU is overheating.
Answers
C.
The hard drive is failing.
C.
The hard drive is failing.
Answers
D.
The power supply is insufficient.
D.
The power supply is insufficient.
Answers
Suggested answer: B

Explanation:

One of the possible causes of slow OS performance, random shutdowns, and loud fan noise is the CPU overheating. This can happen due to dust accumulation, faulty cooling system, or high CPU usage. Overheating can damage the CPU and other components, so it is important to monitor the CPU temperature and take preventive measures.

The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) eBook1, page 2-9, section ''CPU Cooling Methods''.

The Official CompTIA A+ Core 1 (220-1101) Certification Study Guide2, page 2-11, section ''Troubleshooting CPUs''.

A technician is asked to set up a new laptop for a coworker. Which of the following storage devices and interfaces will provide the best performance? (Select two).

A.
15,000rpm HDD
A.
15,000rpm HDD
Answers
B.
M.2 SSD
B.
M.2 SSD
Answers
C.
10,000rpm HDD
C.
10,000rpm HDD
Answers
D.
NVMe interface
D.
NVMe interface
Answers
E.
SATA interface
E.
SATA interface
Answers
F.
mSATA interface
F.
mSATA interface
Answers
Suggested answer: B, D

Explanation:

M 2 SSD and NVMe interface are the best options for storage devices and interfaces that provide the best performance. M.2 SSD is a form factor that allows for faster data transfer and lower power consumption than traditional SATA SSDs. NVMe is a protocol that enables direct communication between the SSD and the PCIe bus, bypassing the SATA controller and reducing latency and overhead. Together, they offer the highest speed and efficiency for storage devices.

The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) eBook1, page 3-17, section ''M.2 Interface''.

The Official CompTIA A+ Core 1 (220-1101) Certification Study Guide2, page 3-21, section ''NVMe''.

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.

Which of the following should a technician do first to troubleshoot this issue?

A.
Ensure that the computer supports secure socket communication.
A.
Ensure that the computer supports secure socket communication.
Answers
B.
Report the affected user accounts to the IT department.
B.
Report the affected user accounts to the IT department.
Answers
C.
Reset the web browser cache.
C.
Reset the web browser cache.
Answers
D.
Check to see whether the website is HTTPS enabled.
D.
Check to see whether the website is HTTPS enabled.
Answers
Suggested answer: D

Explanation:

The first step to troubleshoot this issue is to check if the website that hosts the random number generator is HTTPS enabled. This means that the website supports secure communication using SSL certificates and encryption. If the website is not HTTPS enabled, it may not be compatible with the SSL redirection implemented by the IT department. SSL redirection is a technique that automatically redirects HTTP requests to HTTPS, ensuring that the data exchanged between the web browser and the website is protected. However, some websites may not have SSL certificates or may have expired or invalid ones, which can cause errors or warnings when trying to access them via HTTPS. Therefore, the technician should check the website's URL and see if it starts with https:// or http://. If it is the latter, the technician should try to manually change it to https:// and see if the website loads correctly. If it does not, the technician should contact the website owner or administrator and ask them to enable HTTPS or update their SSL certificates.

Some additional references for the answer are:

How To Fix HTTP and HTTPS Redirect Issue | Sitechecker

Nginx SSL Certificate and HTTPS Redirect Errors | DigitalOcean

ERR_TOO_MANY_REDIRECTS * Cloudflare SSL/TLS docs

How to Fix SSL Redirect Loop | Hostinger Help Center

Which of the following is most likely used to control door access?

A.
DMCA
A.
DMCA
Answers
B.
DRM
B.
DRM
Answers
C.
RFID
C.
RFID
Answers
D.
VPN
D.
VPN
Answers
Suggested answer: C

Explanation:

RFID stands for Radio Frequency Identification, and it is a technology that uses electromagnetic fields to identify and track objects that have RFID tags attached to them. RFID tags are small devices that store information and can be read by RFID readers. RFID is most likely used to control door access because it allows for contactless and convenient authentication of authorized personnel. For example, an employee can use an RFID card or key fob to unlock a door by holding it near an RFID reader installed on the door. The reader will scan the tag and verify its ID number with the access control system, which will grant or deny access based on the predefined rules and permissions. RFID is a common and widely used type of door access control system, as it offers security, efficiency, and flexibility.

Some additional references for the answer are:

IP Door Access Control - Kintronics

Door Access Control: A Complete Guide | Swiftlane

Best Door Access Control System: How It Works & Features - ButterflyMX

Which of the following network devices is needed to direct packets to networks outside of the LAN?

A.
Hub
A.
Hub
Answers
B.
Switch
B.
Switch
Answers
C.
Router
C.
Router
Answers
D.
Bridge
D.
Bridge
Answers
Suggested answer: C

Explanation:

A router is a network device that connects multiple networks together and directs data packets to their intended destinations. This includes directing packets to networks outside of the local area network (LAN). Routers use routing tables to determine the best path for data packets to travel.

Hubs and switches operate within a single LAN and are not capable of routing packets to external networks.

Bridges can connect two LANs together, but they do not have the intelligence to route packets to external networks.

Therefore, only routers are capable of directing packets to networks outside of the LAN.

CompTIA A+ Certification Core 1 220-1101 Study Guide,Chapter 4:Networking,Section 4.1 Networking Fundamentals

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