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A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

A.
Check the device for updates.
A.
Check the device for updates.
Answers
B.
Check the device for malware.
B.
Check the device for malware.
Answers
C.
Check the device for liquid damage.
C.
Check the device for liquid damage.
Answers
D.
Check the device's charging adapter.
D.
Check the device's charging adapter.
Answers
Suggested answer: B

Explanation:

The next step that the technician should take after replacing the battery in the phone is to check the device for malware. Malware is a malicious software that can infect the phone and cause various problems, such as overheating, battery drain, data theft, pop-up ads, or performance slowdowns. Malware can enter the phone through various sources, such as downloading apps from untrusted sources, clicking on suspicious links or attachments, or connecting to insecure Wi-Fi networks.

To check the device for malware, the technician can use a reputable antivirus or anti-malware app, such as the ones found in the web search results123. The technician can follow these steps:

Download and install the antivirus or anti-malware app from a trusted source, such as the Google Play Store or the Apple App Store.

Launch the app and grant it the necessary permissions to scan the device.

Run a full scan of the device and wait for the results.

If the app detects any malware, follow the app's instructions to remove or quarantine it.

Restart the device and check if the overheating and battery drain issues are resolved.

Other steps, such as checking the device for updates, checking the device for liquid damage, or checking the device's charging adapter, may not be relevant or effective for solving the overheating and battery drain issues caused by malware. Checking the device for updates may improve the security and performance of the device, but it may not remove the existing malware. Checking the device for liquid damage may reveal physical damage to the device, but it may not explain the constant overheating and battery drain. Checking the device's charging adapter may ensure the proper charging of the device, but it may not affect the device's temperature or battery life when it is not plugged in.

Best Android antivirus apps of 2023 | Tom's Guide1

Best iPhone antivirus apps in 2023 | TechRadar2

The best antivirus software for Android - AV-TEST3

Which of the following is the best example of SaaS?

A.
A company leases electric vehicles for all of its employees.
A.
A company leases electric vehicles for all of its employees.
Answers
B.
An accountant pays an annual fee for the tools the company needs to work.
B.
An accountant pays an annual fee for the tools the company needs to work.
Answers
C.
A car breaks down, and the driver presses a button to call for help.
C.
A car breaks down, and the driver presses a button to call for help.
Answers
D.
A consultant hires a web developer to create a website.
D.
A consultant hires a web developer to create a website.
Answers
Suggested answer: B

An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first?

A.
Review the network settings in the OS.
A.
Review the network settings in the OS.
Answers
B.
Install the latest firmware updates on the WAPs.
B.
Install the latest firmware updates on the WAPs.
Answers
C.
Increase the signal strength of the router.
C.
Increase the signal strength of the router.
Answers
D.
Reset the router and reconfigure the wireless settings.
D.
Reset the router and reconfigure the wireless settings.
Answers
Suggested answer: A

Explanation:

The first step in troubleshooting any network issue is to identify the problem and gather information from the user and the device. Reviewing the network settings in the OS can help the technician verify if the laptop is configured correctly to connect to the wireless network, such as the SSID, security type, password, IP address, DNS server, etc. This can also help the technician rule out any software or driver issues that might prevent the laptop from connecting to the network. This is a logical and simple step that can be done before attempting any other actions that might affect the network infrastructure or other devices.

CompTIA A+ 220-1101 -- 5.1 - How to Troubleshoot

CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks

CompTIA A+ Core 1 (220-1101) Certification Study Guide

Which of the following describes the difference between a DNS server and a DHCP server?

A.
DNS is used for address translation, while DHCP is used for IP address assignment.
A.
DNS is used for address translation, while DHCP is used for IP address assignment.
Answers
B.
DNS is used for routing, while DHCP is used for name resolution.
B.
DNS is used for routing, while DHCP is used for name resolution.
Answers
C.
DNS only assigns private IP addresses, while DHCP only assigns public IP addresses.
C.
DNS only assigns private IP addresses, while DHCP only assigns public IP addresses.
Answers
D.
DNS is used to route traffic between networks, while DHCP is used to allocate subnets.
D.
DNS is used to route traffic between networks, while DHCP is used to allocate subnets.
Answers
Suggested answer: A

Explanation:

DNS stands for Domain Name System, and it is a network service that translates human-readable names (such as www.google.com) into numerical IP addresses (such as 172.217.14.206) that identify the location of the web servers on the internet. DNS also allows reverse lookup, which means finding the domain name associated with a given IP address.DNS servers are responsible for maintaining a database of domain names and their corresponding IP addresses, and responding to queries from clients who want to resolve a name to an address or vice versa12.

DHCP stands for Dynamic Host Configuration Protocol, and it is a network service that automatically assigns IP addresses and other network configuration parameters (such as subnet mask, default gateway, DNS server, etc.) to devices that join a network. DHCP servers are responsible for managing a pool of IP addresses and leasing them to clients for a specified duration.DHCP servers also renew or release the IP addresses when the lease expires or the client disconnects from the network34.

The difference between DNS and DHCP is that DNS is used for address translation, which means converting domain names to IP addresses and vice versa, while DHCP is used for IP address assignment, which means providing IP addresses and other network settings to devices that need to communicate on a network.

DNS Configuration -- CompTIA A+ 220-1101 -- 2.6

DHCP Configuration - CompTIA A+ 220-1101 - 2.6 - Professor Messer IT Certification Training Courses

CompTIA A+ 220-1101 -- 2.6 - Professor Messer IT Certification ...

Courses for CompTIA A+: 220-1101: CompTIA A+ (Core 1) - Skillsoft

A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely use to complete the relocation? (Select two).

A.
Punchdown tool
A.
Punchdown tool
Answers
B.
Crimper
B.
Crimper
Answers
C.
Clamp-style wire stripper
C.
Clamp-style wire stripper
Answers
D.
Network tap
D.
Network tap
Answers
E.
Wi-Fi analyzer
E.
Wi-Fi analyzer
Answers
F.
Loopback plug
F.
Loopback plug
Answers
Suggested answer: B, E

Explanation:

A crimper is a tool that is used to attach connectors to network cables, such as RJ-45 or RJ-11. A technician might need a crimper to create a longer cable for the router access point or to replace a damaged connector.

A Wi-Fi analyzer is a software or hardware tool that can scan and measure the wireless signal strength, interference, channel usage, and security of a Wi-Fi network. A technician might need a Wi-Fi analyzer to find the optimal location and configuration for the router access point to improve the signal coverage for the SOHO client.

Reference

* [CompTIA A+ Core 1 (220-1001) Certification Study Guide], page 77

* [CompTIA A+ Core 1 (220-1001) Certification Study Guide], page 82

* [What is a Crimper?]

* [What is a Wi-Fi Analyzer?]

A user reports being unable to access the network. A help desk technician notices an APIPA on the user's workstation. Which of the following services should the technician investigate first?

A.
RADIUS
A.
RADIUS
Answers
B.
DHCP
B.
DHCP
Answers
C.
AAA
C.
AAA
Answers
D.
DNS
D.
DNS
Answers
Suggested answer: B

Explanation:

DHCP (Dynamic Host Configuration Protocol) is a network service that automatically assigns IP addresses and other configuration parameters to devices that request them. DHCP simplifies the management of IP addresses and avoids conflicts and errors67. An APIPA (Automatic Private IP Addressing) is a feature of Windows that assigns a default IP address in the range of 169.254.x.x to a device when it cannot obtain a valid IP address from a DHCP server. An APIPA indicates that there is a problem with the DHCP service or the network connectivity between the device and the DHCP server89. Therefore, the technician should investigate the DHCP service first to check if it is running, configured correctly, and has enough available IP addresses to assign. The other services are not directly related to the IP address assignment. RADIUS (Remote Authentication Dial-In User Service) is a protocol that provides centralized authentication, authorization, and accounting for network access10. AAA (Authentication, Authorization, and Accounting) is a framework that controls the access and usage of network resources11. DNS (Domain Name System) is a service that resolves domain names into IP addresses12.

Reference

6: What is DHCP (Dynamic Host Configuration Protocol)? - Definition from WhatIs.com

7: How DHCP works - Windows Server | Microsoft Docs

8: What is APIPA (Automatic Private IP Addressing)? - Definition from WhatIs.com

9: How to Fix an IP Address Conflict

10: What is RADIUS (Remote Authentication Dial-In User Service)? - Definition from WhatIs.com

11: What is AAA (authentication, authorization, and accounting)? - Definition from WhatIs.com

12: What is DNS (Domain Name System)? - Definition from WhatIs.com

A user reports that a computer has been randomly shutting down without warning. Which of the following is the most likely cause of the issue?

A.
Corrupted OS
A.
Corrupted OS
Answers
B.
Incompatible memory modules
B.
Incompatible memory modules
Answers
C.
Overheated CPU
C.
Overheated CPU
Answers
D.
Low system resources
D.
Low system resources
Answers
Suggested answer: C

Explanation:

An overheated CPU is the most likely cause of a computer that has been randomly shutting down without warning. A CPU generates heat when it performs calculations, and if the heat is not dissipated properly, it can damage the CPU or cause it to malfunction. A computer that shuts down randomly is a common symptom of an overheated CPU, as the system tries to protect itself from further damage by shutting down or restarting.

The other options are not as likely to cause this issue. A corrupted OS may cause the computer to crash, display errors, or fail to boot, but it does not affect the CPU temperature or the system fan. Incompatible memory modules may cause the computer to beep, display a blue screen, or fail to recognize the installed RAM, but they do not cause the CPU to overheat or the system to shut down randomly. Low system resources may cause the computer to slow down, freeze, or display a low memory warning, but they do not affect the CPU temperature or the system fan.

To troubleshoot and resolve an overheated CPU issue, the user should check and clean the air vents, provide proper ventilation, apply thermal paste, replace the fan or the heat sink, or upgrade the CPU if necessary. The user should also update the BIOS and the device drivers, adjust the power settings, and monitor the system temperature using diagnostic tools.

CompTIA A+ Certification Exam Core 1 Objectives1

The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) eBook2

How to Troubleshoot Fan Issues | Dell US3

Why your laptop fan is loud and how to fix it | Asurion4

HP Notebook PCs - Fan is noisy and spins constantly (Windows)5

A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

A.
DDR2 SDRAM
A.
DDR2 SDRAM
Answers
B.
DDR3 SDRAM
B.
DDR3 SDRAM
Answers
C.
DDR4 SDRAM
C.
DDR4 SDRAM
Answers
D.
DDR5 SDRAM
D.
DDR5 SDRAM
Answers
Suggested answer: D

Explanation:

DDR5 SDRAM (Double Data Rate 5 Synchronous Dynamic Random-Access Memory) is the latest and fastest type of RAM for desktop workstations as of 2023. DDR5 SDRAM offers higher speeds, lower power consumption, greater capacity, and improved reliability than previous generations of DDR SDRAM. DDR5 SDRAM can operate at frequencies up to 8400 MHz, compared to 3200 MHz for DDR4 SDRAM, which means it can transfer data faster and more efficiently. DDR5 SDRAM also supports dual-channel memory, which allows two memory modules to work together and double the bandwidth. DDR5 SDRAM is compatible with the latest Intel and AMD processors that support the DDR5 standard.

The other options are not as fast or suitable for a desktop workstation. DDR2 SDRAM, DDR3 SDRAM, and DDR4 SDRAM are older and slower types of RAM that have lower frequencies, higher voltages, and lower capacities than DDR5 SDRAM. DDR2 SDRAM, DDR3 SDRAM, and DDR4 SDRAM are not compatible with the latest processors that support DDR5 SDRAM, and require different motherboards and slots. DDR2 SDRAM, DDR3 SDRAM, and DDR4 SDRAM are more suitable for older or budget systems that do not require high performance or memory-intensive applications.

The best RAM 2023: top memory for your PC1

The best RAM for gaming 2023: Blazing-fast speeds for your PC2

What RAM Speed Do I Need?[2023 Guide] - GamingScan3

Crucial RAM Memory for Desktop Computers4

During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?

A.
Restrict user access.
A.
Restrict user access.
Answers
B.
Virtualize the application.
B.
Virtualize the application.
Answers
C.
Replace the PC.
C.
Replace the PC.
Answers
D.
Upgrade the BIOS to UEFI.
D.
Upgrade the BIOS to UEFI.
Answers
Suggested answer: B

Explanation:

Virtualizing the application is the best action that a technician can take to complete the OS migration when there is no compatible current software for a specialized hardware device. Virtualizing the application means running the application in a virtual machine (VM) that emulates the previous OS environment that supports the application and the hardware device. This way, the technician can avoid the need to replace the PC or the hardware device, or to restrict user access to the application. Virtualizing the application also allows the technician to benefit from the new OS features and security updates, while maintaining the functionality and compatibility of the application and the hardware device.

The other options are not as effective or feasible for this scenario. Restricting user access may prevent unauthorized or accidental changes to the application or the hardware device, but it does not solve the compatibility issue or allow the OS migration to proceed. Replacing the PC or the hardware device may be costly, time-consuming, or impractical, especially if the hardware device is rare, expensive, or customized. Upgrading the BIOS to UEFI may improve the boot speed, security, and compatibility of the PC, but it does not guarantee that the application or the hardware device will work with the new OS.

CompTIA A+ Certification Exam Core 1 Objectives1

The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) eBook2

How to Run Old Programs on Windows 10 - MakeUseOf3

How to Run Windows 10 in a Virtual Machine - PCMag4

A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?

A.
8-pin PCle
A.
8-pin PCle
Answers
B.
4-pin Molex
B.
4-pin Molex
Answers
C.
4+4-pin ATX12V
C.
4+4-pin ATX12V
Answers
D.
8-pin ATX12V
D.
8-pin ATX12V
Answers
Suggested answer: A

Explanation:

The 8-pin PCle power cable is designed to supply power to a graphics card that requires more power than the PCle slot can provide. A workstation that is running multiple GPUs in an SLI configuration would need this cable to ensure adequate power delivery and stability. The other cables are not suitable for this purpose, as they are either meant for the motherboard (4+4-pin ATX12V and 8-pin ATX12V) or for older devices (4-pin Molex)

https://superuser.com/questions/849265/is-there-a-difference-between-8-pin-eps12v-and-pci-e-connectors

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