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As a program manager you must also understand the project management lifecycle and the project lifecycle. What is the difference between the two?
To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component. The program manager is concerned that the delivery of some program goals could be jeopardized. What should the program manager do?
A program manager initiates a developmental program. Significant resources and funding are required for early activities until the program cost and budget estimates are complete. What should the program manager do to understand the financial environment?
Part of program management is to understand how the communication model works in a program. The program manager must be able to effectively communicate with the program team and stakeholders. What component of the communication model is responsible for carrying the message?
The program charter for a new, five-component program has been approved. What should the program manager use to communicate the program's intended direction and the linkage between organizational strategies and planned work?
You are the program manager for a construction program. In this program you are requiring that all workers adhere to the identified safety requirements. Some of the work in the program you've decided is too risky for the program team members so you've hired specialists to manage the dangerous work. The outsourcing of the dangerous work to a specialist is what type of risk response?
You are the program manager for your organization. You're currently working with the program director, Nancy Holmes, to define a new program and the benefits the program should create. Of the following, which is the best definition of a benefit a program creates?
The program manager plans to address a negative cost variance generating a red flag in the program management status report. What should the program manager do?
The program selection committee presents several programs for approval: Program A is estimated to cost US$250,000, and has an annual cash inflow of US$75,000. Program B is estimated to cost US$150,000, and has an annual cash inflow of US$55,000. Program C is estimated to cost US$100,000, and has an annual cash inflow of US$45,000. Program D is estimated to cost US$200,000, and has an annual cash inflow of US$35,000. Which program was selected based solely on a three-year return on investment?
A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented. What should the program manager do to ensure the success of the program?

Question 311

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A program manager has a multiple-project program that is scheduled to be completed by year's end. During the program delivery phases of the projects, several mandatory changes are identified that would extend the program's completion date.

What is the next step for the program manager?

A.
Apply resource leveling to ensure the program is completed on schedule
A.
Apply resource leveling to ensure the program is completed on schedule
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B.
Update the schedule to reflect the extended completion date
B.
Update the schedule to reflect the extended completion date
Answers
C.
Adjust working hours to ensure the program is completed on schedule
C.
Adjust working hours to ensure the program is completed on schedule
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D.
Submit a change request to extend the program schedule
D.
Submit a change request to extend the program schedule
Answers
Suggested answer: D

Question 312

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During the program execution stage, the component project manager responsible for testing estimates that budgeted hours may exceed 200 hours. What should the program manager do?

A.
Communicate to the program sponsor regarding the additional estimated cost and request a change order.
A.
Communicate to the program sponsor regarding the additional estimated cost and request a change order.
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B.
Determine which component projects have excess capacity and rebalance those resources to the project that needs additional hours.
B.
Determine which component projects have excess capacity and rebalance those resources to the project that needs additional hours.
Answers
C.
Request that the project manager make the team members work additional hours and not bill the project.
C.
Request that the project manager make the team members work additional hours and not bill the project.
Answers
D.
Talk with the project manager and find ways to reduce hours in another part of the project.
D.
Talk with the project manager and find ways to reduce hours in another part of the project.
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Suggested answer: B

Question 313

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An organization must accelerate a product to market. The program manager completes the preliminary program steps and holds a kick-off meeting. Project managers submit their preliminary schedules for review.

What should the program manager do next?

A.
Assign resources to the schedule and report the revised delivery date to the project managers.
A.
Assign resources to the schedule and report the revised delivery date to the project managers.
Answers
B.
Work with the project managers to refine the project schedules and deliverables to align with the program milestones.
B.
Work with the project managers to refine the project schedules and deliverables to align with the program milestones.
Answers
C.
Revise the project schedules to meet the program schedule and communicate to stakeholders.
C.
Revise the project schedules to meet the program schedule and communicate to stakeholders.
Answers
D.
Integrate the project schedules into the program schedule and report the revised delivery date to the project managers
D.
Integrate the project schedules into the program schedule and report the revised delivery date to the project managers
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Suggested answer: B

Question 314

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The program director of a four-year program, estimated to require 600,000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the test phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation.

Which of the following metrics should the PMO capture on a monthly basis?

A.
Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)
A.
Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)
Answers
B.
Absenteeism rate, staff turnover, quantity of defects, total hours worked, average number of FTEs
B.
Absenteeism rate, staff turnover, quantity of defects, total hours worked, average number of FTEs
Answers
C.
Amount of hours spent on rework of software coding, retesting, and on non-rework activities
C.
Amount of hours spent on rework of software coding, retesting, and on non-rework activities
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D.
Absenteeism rate, staff turnover and leave liability
D.
Absenteeism rate, staff turnover and leave liability
Answers
Suggested answer: B

Question 315

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Stakeholders ask the program manager to assess reasons for the project's delay and provide a report. Also, the program manager must identify steps to be taken to ensure the program will finish on time and within budget.

The program manager distributes information in accordance with which of the following?

A.
Stakeholder engagement plan
A.
Stakeholder engagement plan
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B.
Program governance charter
B.
Program governance charter
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C.
Schedule management plan
C.
Schedule management plan
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D.
Communications management plan
D.
Communications management plan
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Suggested answer: D

Question 316

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After taking over a program, a program manager reviews the program's status and discovers that stakeholders do not know how the program is performing in relation to schedule and costs. The program manager establishes earned value (EV) metrics and determines that the program has a budget of US$2.1 million, is three months into a nine-month timeline, and the planned value (PV) at the three-month point should be US$320,000. The program has spent US$350,000 and the EV is US$340,000.

Based on this information, the program manager determines which of the following?

A.
The schedule is US$30,000 under budget
A.
The schedule is US$30,000 under budget
Answers
B.
The cost is US$20,000 under budget
B.
The cost is US$20,000 under budget
Answers
C.
The schedule is US$10,000 over budget
C.
The schedule is US$10,000 over budget
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D.
The cost is US$20,000 over budget
D.
The cost is US$20,000 over budget
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Suggested answer: D

Question 317

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A program manager is identifying and verifying risks as outlined in the risk management plan. The results will be recorded in which of the following?

A.
Risk register
A.
Risk register
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B.
Risk monitoring and control
B.
Risk monitoring and control
Answers
C.
Risk response planning
C.
Risk response planning
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D.
Risk mitigation strategy
D.
Risk mitigation strategy
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Suggested answer: A

Question 318

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While setting up a program's infrastructure and plan, a program management team develops documents and processes that provide commonality and consistency throughout the program's components. What should the team also prepare, if not already provided by the organization's assets?

A.
Breakdowns such as the program work breakdown structure (PWBS), component project milestones, and budgets that transform top-level planning into fragments relevant to the components
A.
Breakdowns such as the program work breakdown structure (PWBS), component project milestones, and budgets that transform top-level planning into fragments relevant to the components
Answers
B.
Industry standards that provide guidance to the component project managers on how to adapt their detailed planning to the program's master plan
B.
Industry standards that provide guidance to the component project managers on how to adapt their detailed planning to the program's master plan
Answers
C.
Documents that enable level-adequate aggregation and consolidation of component/program information and forecasting
C.
Documents that enable level-adequate aggregation and consolidation of component/program information and forecasting
Answers
D.
Files, filing structures, and templates for knowledge repositories that contain centrally stored and commonly maintained program data
D.
Files, filing structures, and templates for knowledge repositories that contain centrally stored and commonly maintained program data
Answers
Suggested answer: A

Question 319

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A program is near completion and the benefits will be delivered shortly. The program manager prepares to initiate program closeout activities to release the program resources.

Before, initiating closeout and releasing the resources, what should the program manager do?

A.
Review the benefits management plan with the program sponsor
A.
Review the benefits management plan with the program sponsor
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B.
Obtain approval from the sponsor to close the program
B.
Obtain approval from the sponsor to close the program
Answers
C.
Prepare performance evaluations for all program personnel
C.
Prepare performance evaluations for all program personnel
Answers
D.
Prepare performance evaluations for all project personnel
D.
Prepare performance evaluations for all project personnel
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Suggested answer: B

Question 320

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A program is developing a next-generation product line, and one component has been delivered. However, due to a change request, expectations for another component are unmet.

What activity should the program manager perform next?

A.
Program delivery management
A.
Program delivery management
Answers
B.
Resource interdependency management
B.
Resource interdependency management
Answers
C.
Program performance monitoring and controlling
C.
Program performance monitoring and controlling
Answers
D.
Benefits sustainment and program transition
D.
Benefits sustainment and program transition
Answers
Suggested answer: A
Total 451 questions
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