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The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a new system's cost. The program manager has provided monthly performance reports throughout the program's life cycle.

Which of the following would the customer be interested in reviewing?

A.
Estimate to complete
A.
Estimate to complete
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B.
Estimate at completion
B.
Estimate at completion
Answers
C.
Original cost baseline
C.
Original cost baseline
Answers
D.
Cost performance index
D.
Cost performance index
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Suggested answer: D

A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls, and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project, which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.

What should the program manager do next?

A.
Escalate the issue to the stakeholder's supervisor
A.
Escalate the issue to the stakeholder's supervisor
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B.
Escalate the issue to the program governance board, as delays will impact the program
B.
Escalate the issue to the program governance board, as delays will impact the program
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C.
Update the program risk register to reflect a realized risk and execute the documented risk response
C.
Update the program risk register to reflect a realized risk and execute the documented risk response
Answers
D.
Attempt to call the key stakeholder; if unsuccessful, visit their office to identify potential risks
D.
Attempt to call the key stakeholder; if unsuccessful, visit their office to identify potential risks
Answers
Suggested answer: D

After new private equity owners acquire an enterprise, they want to improve its value by reducing costs. A new program will restructure the enterprise, including an aging headquarters campus where the main data center is housed. A strategic component project presents significant risk to organizational objectives due to its complexity and dependencies on external parties. After a series of board meetings, the enterprise's investment committee approves a budget to implement this component project, which will move the old data center from the aging headquarters campus into a new colocation facility. Implementation of this component project may now begin, but is already one month behind schedule. The program manager now perceives significantly more risk to the larger program due to this delay.

What should the program manager do to address this risk with the program sponsor and governance board?

A.
Share the concerns with the program sponsor to confirm understanding of the new development. Next, update the program budget, implementation plan, and risk management plan for governance board approval.
A.
Share the concerns with the program sponsor to confirm understanding of the new development. Next, update the program budget, implementation plan, and risk management plan for governance board approval.
Answers
B.
Update the component project's risk register, issue log, implementation plan, and risk management plan. Next, meet with the program sponsor to revise the program budget, implementation plan, and risk management plan forgovernance board approval.
B.
Update the component project's risk register, issue log, implementation plan, and risk management plan. Next, meet with the program sponsor to revise the program budget, implementation plan, and risk management plan forgovernance board approval.
Answers
C.
Revise the program budget, and implement the component project by managing it closely to recover the month-long delay. Next, update the component's project and risk management plans for governance board approval.
C.
Revise the program budget, and implement the component project by managing it closely to recover the month-long delay. Next, update the component's project and risk management plans for governance board approval.
Answers
D.
Update the program budget, and task the component project manager with implementing the plan. Next, submit a change order for approval to apply more resources to reduce the larger program's risk profile.
D.
Update the program budget, and task the component project manager with implementing the plan. Next, submit a change order for approval to apply more resources to reduce the larger program's risk profile.
Answers
Suggested answer: B

Company A acquires company B, which leads to a two-year program to integrate the processes and systems. Company B uses a different project management process, and the company's staff is unhappy about the acquisition. As a result, company B's project team fails to provide status and cost data in a format that conforms to the program standards.

What should the program manager do first?

A.
Inform the stakeholders of this issue as soon as possible
A.
Inform the stakeholders of this issue as soon as possible
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B.
Change the program standards, aligning them with the project standards
B.
Change the program standards, aligning them with the project standards
Answers
C.
Work with the reports provided to extract the required information
C.
Work with the reports provided to extract the required information
Answers
D.
Remind the project manager of the relevant program standards
D.
Remind the project manager of the relevant program standards
Answers
Suggested answer: D

An organization initiates an innovation program to deliver exceptional performance and benefits. After the program transition plan is in place and the implementation of a benefits sustainment plan starts, the program manager discovers the program may be shut down due to lack of funding.

To ensure continued funding for the program, what should the program manager do next?

A.
Complete the benefits sustainment plan and update the benefits register
A.
Complete the benefits sustainment plan and update the benefits register
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B.
Present a revised ROI to the program sponsors based on the remaining investment
B.
Present a revised ROI to the program sponsors based on the remaining investment
Answers
C.
Conduct a cost-benefit analysis to ensure the program sponsors understand the program's long-term benefits
C.
Conduct a cost-benefit analysis to ensure the program sponsors understand the program's long-term benefits
Answers
D.
Review the program business case and the program's strategic alignment and long-term benefits with the program governance board
D.
Review the program business case and the program's strategic alignment and long-term benefits with the program governance board
Answers
Suggested answer: C

A program management team is invited to a company's annual strategy planning session. The CEO discusses the mission and vision of the organization, and how the strategic plan will create opportunities to fulfill them.

How can the program manager use the company's vision to establish a program?

A.
Define the program and component projects to enable the fulfillment of strategic goals.
A.
Define the program and component projects to enable the fulfillment of strategic goals.
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B.
Set the priority matrix, and map the projects' priorities that will be included in the program.
B.
Set the priority matrix, and map the projects' priorities that will be included in the program.
Answers
C.
Define the program roadmap, and highlight the individual projects' benefits.
C.
Define the program roadmap, and highlight the individual projects' benefits.
Answers
D.
Identify program benefits that will enable the fulfillment of strategic goals.
D.
Identify program benefits that will enable the fulfillment of strategic goals.
Answers
Suggested answer: A

Several issues are identified on one component project in a program. During a meeting with that component's project manager, the program manager offers several suggested resolutions. Two weeks later, they meet again to review progress. The project manager had reviewed the issues and suggested resolutions, but delayed a decision. This two-week delay in taking action caused delays in the project schedule.

What should the program manager do?

A.
Join project-level issue resolution meetings to accelerate the decision-making process.
A.
Join project-level issue resolution meetings to accelerate the decision-making process.
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B.
Initiate discussions with the program governance board about assigning a more experienced project manager to the project.
B.
Initiate discussions with the program governance board about assigning a more experienced project manager to the project.
Answers
C.
Emphasize that the project manager needs to address the issues and follow up at the next scheduled meeting.
C.
Emphasize that the project manager needs to address the issues and follow up at the next scheduled meeting.
Answers
D.
Develop an immediate corrective action plan with the project manager and coach them on decision-making responsibilities.
D.
Develop an immediate corrective action plan with the project manager and coach them on decision-making responsibilities.
Answers
Suggested answer: A

A program manager for an electronic gaming manufacturer is managing a new virtual reality program. An international trade agreement in the final stages of renegotiation will reduce supply-chain costs and delivery intervals. A materials supplier informs the program manager that when this agreement is finalized, it will shorten the product's delivery time.

What should the program manager update first?

A.
Procurement management plan
A.
Procurement management plan
Answers
B.
Benefits register
B.
Benefits register
Answers
C.
Risk register
C.
Risk register
Answers
D.
Benefits management plan
D.
Benefits management plan
Answers
Suggested answer: B

A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

A.
Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.
A.
Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.
Answers
B.
Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.
B.
Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.
Answers
C.
Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.
C.
Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.
Answers
D.
Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.
D.
Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.
Answers
Suggested answer: D

A program with six projects has been running for three years. The company's procurement and contracts department has compiled a qualified seller list. The program manager determines that one of the projects must be outsourced.

The program manager will use the qualified seller list to do which of the following?

A.
Plan a proposal evaluation system
A.
Plan a proposal evaluation system
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B.
Prepare the program procurement management plan
B.
Prepare the program procurement management plan
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C.
Perform the required program budget updates
C.
Perform the required program budget updates
Answers
D.
Issue requests for proposals
D.
Issue requests for proposals
Answers
Suggested answer: D
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