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A project team is developing an application that will allocate a building's parking spaces. The building owner does not agree with using corporate colors in the application and has blocked the release of the beta version for testing. Which of the following best describes what the project manager should have done in the initiation phase to prevent this issue?

A.
Review of existing artifacts
A.
Review of existing artifacts
Answers
B.
Development of an issue log
B.
Development of an issue log
Answers
C.
Identification and assessment of stakeholders
C.
Identification and assessment of stakeholders
Answers
D.
Establishment of accepted communication channels
D.
Establishment of accepted communication channels
Answers
Suggested answer: C

Explanation:

The project manager should have identified and assessed the building owner as a key stakeholder in the initiation phase, and understood their expectations and requirements for the application. This would have helped to avoid the conflict over the corporate colors and the delay in testing. Stakeholder identification and assessment is an important process in the initiation phase, as it helps to define the project scope, objectives, and success criteria, and to establish a communication plan12. Reference = CompTIA Project+ PK0-005 Certification Study Guide,

Which of the following should be considered first when determining the privacy management for project data?

A.
Evaluating the current privacy protection program
A.
Evaluating the current privacy protection program
Answers
B.
Understanding applicable privacy regulations
B.
Understanding applicable privacy regulations
Answers
C.
Maintaining awareness of industry best practices
C.
Maintaining awareness of industry best practices
Answers
D.
Implementing security role-based controls
D.
Implementing security role-based controls
Answers
Suggested answer: B

Explanation:

Before starting a new project that involves personal data, the project manager should first understand the relevant privacy regulations that apply to the data subjects, the data controllers, and the data processors. These regulations may vary depending on the location, industry, and nature of the data. For example, GDPR applies to any project that processes the personal data of individuals in the European Union, regardless of where the project is based or executed. Understanding the applicable privacy regulations will help the project manager to identify the legal obligations, risks, and compliance requirements for the project data. Reference = CompTIA Project+ Study Guide, Chapter 3: Project Planning, Section 3.4: Data Privacy and Security, p. 121-122; A Project Management Approach to Data Protection Compliance; 10 Data Protection Considerations Before Starting a New Project; Project Teams Must Manage Risk and New Requirements to Ensure Data Privacy

A company needs to have structured cabling installed in one of its buildings. Which of the following would be the best document for the company to use to obtain and compare information on cabling services and costs from various vendors?

A.
RFB
A.
RFB
Answers
B.
RFQ
B.
RFQ
Answers
C.
RFI
C.
RFI
Answers
D.
RFP
D.
RFP
Answers
Suggested answer: D

Explanation:

A request for proposal (RFP) is the best document for the company to use in this scenario, because it is the most detailed and personalized type of request document. An RFP allows the company to specify the project scope, requirements, deliverables, evaluation criteria, and budget for the structured cabling installation, and to solicit proposals from various vendors that can meet those needs. An RFP also enables the company to compare the vendors based on their qualifications, experience, methodology, and pricing, and to select the best one for the project. An RFP is more suitable than an RFB, RFQ, or RFI, because those documents are less comprehensive and more generic, and they do not provide enough information for the company to make an informed decision. Reference = CompTIA Project+ Study Guide: Exam PK0-005, Third Edition, Chapter 5: Initiating the Project, page 1131; RFI, RFP, RFQ: Understanding the Differences2; Data Center Structured Cabling RFP Template3

While working in a collaborative, online brainstorming session, team members send private messages to the facilitator about challenges understanding others when they are speaking due to accents and background noises. Which of the following should the facilitator do to overcome the challenges?

A.
Instruct the team members to set their speakers to maximum volume and mute their microphones.
A.
Instruct the team members to set their speakers to maximum volume and mute their microphones.
Answers
B.
Require everyone to turn on their cameras and use the same background filter.
B.
Require everyone to turn on their cameras and use the same background filter.
Answers
C.
Encourage the use of the chat and use plain language when speaking.
C.
Encourage the use of the chat and use plain language when speaking.
Answers
D.
Allow one person to speak at a time after receiving acknowledgment from the facilitator.
D.
Allow one person to speak at a time after receiving acknowledgment from the facilitator.
Answers
Suggested answer: C

Explanation:

Using the chat and plain language can help overcome the communication barriers caused by accents and background noises. Chat allows team members to write down their ideas and questions, which can be easier to understand than spoken words. Plain language reduces the ambiguity and complexity of the messages, making them more clear and concise. These techniques can also enhance the participation and engagement of the team members, as they can express their thoughts and opinions more comfortably and confidently. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 4: Communication and Change Management, p. 97-98.

Which of the following activities are performed during the closing phase? (Select three).

A.
Requesting project charter sign-off
A.
Requesting project charter sign-off
Answers
B.
Recognizing project team efforts and rewarding team members
B.
Recognizing project team efforts and rewarding team members
Answers
C.
Working with the financial team to obtain return of investment
C.
Working with the financial team to obtain return of investment
Answers
D.
Revoking resource credentials from the system
D.
Revoking resource credentials from the system
Answers
E.
Updating the risk register with new findings
E.
Updating the risk register with new findings
Answers
F.
Informing the functional manager about the release of resources
F.
Informing the functional manager about the release of resources
Answers
G.
Monitoring project team performance
G.
Monitoring project team performance
Answers
Suggested answer: B, D, F

Explanation:

The closing phase of a project involves finalizing all project activities, delivering the project deliverables, releasing the project resources, and closing out the project accounts. Some of the activities that are performed during this phase are12:

* Recognizing project team efforts and rewarding team members. This is an important activity to acknowledge the contributions of the project team, celebrate the project success, and motivate the team members for future projects. Recognition and rewards can be given in various forms, such as certificates, bonuses, gifts, or feedback.

* Revoking resource credentials from the system. This is a security measure to ensure that the project resources, such as staff, contractors, vendors, or consultants, do not have access to the project systems, data, or assets after the project is completed. Revoking credentials can prevent unauthorized access, data breaches, or misuse of project resources.

* Informing the functional manager about the release of resources. This is a communication activity to notify the functional manager, who is responsible for the allocation and management of resources, that the project resources are no longer needed and can be reassigned to other projects or tasks. Informing the functional manager can help to optimize the resource utilization, avoid resource conflicts, and plan for future resource needs.

Reference = CompTIA Project+ PK0-005 Certification

A project team selected a random sample of patient accounts for testing the deliverable. The data was masked since it contained patient names. Which of the following describes this type of data?

A.
Confidential information
A.
Confidential information
Answers
B.
Protected health information
B.
Protected health information
Answers
C.
Personally identifiable information
C.
Personally identifiable information
Answers
D.
Security clearance
D.
Security clearance
Answers
Suggested answer: C

Explanation:

Personally identifiable information (PII) is any data that can be used to identify, contact, or locate a specific individual, either alone or combined with other sources. PII includes information such as name, address, phone number, email address, social security number, etc. Patient names are examples of PII, and therefore the data that contains them should be masked or anonymized to protect the privacy and security of the patients. Confidential information, protected health information, and security clearance are not types of data, but rather categories or levels of data sensitivity that may require different degrees of protection or access control. Reference = CompTIA Project+ Study Guide, Chapter 3: Project Planning, Section 3.4: Data Privacy and Security, p. 121; Patient Data: Types, Uses & Hospital Patient Databases; What is Patient Data and Why Is It Important?; Chapter 1 - Registrar Playbook

During a status meeting for a multisystem program, a program manager learns that some deliverables from another project are delayed. Which of the following should the program manager do next?

A.
Obtain details from the owner of the project.
A.
Obtain details from the owner of the project.
Answers
B.
Update the critical path for the project.
B.
Update the critical path for the project.
Answers
C.
Apply contingency reserves.
C.
Apply contingency reserves.
Answers
D.
Reestimate epic user stories.
D.
Reestimate epic user stories.
Answers
Suggested answer: A

Explanation:

The program manager should first obtain details from the owner of the project that is causing the delay, such as the root cause, the impact, the mitigation plan, and the revised timeline. This will help the program manager to assess the situation, communicate with the stakeholders, and adjust the program schedule accordingly. Updating the critical path, applying contingency reserves, and reestimating epic user stories are possible actions that the program manager may take after obtaining the details, depending on the severity and duration of the delay. However, they are not the immediate next steps, as they require more information and analysis. Reference = CompTIA Project+ Study Guide: Exam PK0-005, Third Edition, Chapter 10: Executing the Project, page 2431; Dealing with delays - Project Management Institute2

A PM is meeting with the project team to identify the baseline go-live date, the operational training, and the handoff procedures. Which of the following phases is the project team performing?

A.
Initiation
A.
Initiation
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B.
Closing
B.
Closing
Answers
C.
Execution
C.
Execution
Answers
D.
Planning
D.
Planning
Answers
Suggested answer: B

Explanation:

The closing phase is when the project manager and the team finalize the project, deliver the outcomes to the customer, obtain formal acceptance, conduct lessons learned, and hand over the project to the operations team. Identifying the baseline go-live date, the operational training, and the handoff procedures are part of the closing activities that ensure a smooth transition and closure of the project. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing Projects, p. 333-334.

During the execution phase, a new PM was assigned to a project. The PM received a request to add new functionality to the system that is being developed. While the PM was conducting a preliminary review with the team, the technical lead highlighted that this functionality request was rejected during the planning phase. Which of the following documents is the best source for the PM to use to confirm this assertion?

A.
Issue log
A.
Issue log
Answers
B.
Scope statement
B.
Scope statement
Answers
C.
Risk report
C.
Risk report
Answers
D.
Change log
D.
Change log
Answers
Suggested answer: D

Explanation:

A change log is a document that records and tracks the changes that are made to the project scope, schedule, budget, or quality. It helps the project manager to monitor and control the project performance and ensure that the changes are aligned with the project objectives and stakeholders' expectations. A change log can also include information such as the change description, impact, status, approval, and date. A change log is the best source for the PM to use to confirm the assertion that the functionality request was rejected during the planning phase, as it would show the details and reasons for the rejection12.

Which of the following software programs would be best to use to store information related to business transactions?

A.
Record management system
A.
Record management system
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B.
Customer relationship management
B.
Customer relationship management
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C.
Enterprise resource planning
C.
Enterprise resource planning
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D.
Content management system
D.
Content management system
Answers
Suggested answer: C

Explanation:

Enterprise resource planning (ERP) software is a type of software that integrates various business functions and processes, such as accounting, finance, inventory, sales, purchasing, human resources, and more. ERP software helps businesses store, organize, and manage information related to business transactions, such as invoices, payments, orders, receipts, and reports. ERP software also provides real-time data analysis, reporting, and forecasting capabilities12.

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