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A project team was instructed to refurbish old desktops. The following provides the details of the issues observed:

Which of the following issues should be addressed FIRST?

A.
Replace missing peripherals because this process can be easy and less costly.
A.
Replace missing peripherals because this process can be easy and less costly.
Answers
B.
An old operating system issue has the most amount of occurrences.
B.
An old operating system issue has the most amount of occurrences.
Answers
C.
Damage to the monitor has the highest percentage.
C.
Damage to the monitor has the highest percentage.
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D.
Address each issue as discovered to avoid rework.
D.
Address each issue as discovered to avoid rework.
Answers
Suggested answer: C

Explanation:

The project manager should address the issue of damage to the monitor first because it has the highest percentage (40%) among the issues observed. This means that it is the most frequent and severe issue that affects the quality and functionality of the refurbished desktops. Addressing this issue first can help to improve customer satisfaction, reduce rework, and avoid waste1

A project manager was not part of a contract negotiation. The project manager is concerned that stakeholders will expect the project to achieve deliverables requested in the RFP Which of the following documents should the project manager produce FIRST to start communication about the boundaries of the project?

A.
Milestone chart
A.
Milestone chart
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B.
Work breakdown structure
B.
Work breakdown structure
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C.
Project charter
C.
Project charter
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D.
Detailed scope statement
D.
Detailed scope statement
Answers
Suggested answer: C

Explanation:

The project manager should produce a project charter first to start communication about the boundaries of the project. A project charter is a document that formally authorizes a project and defines its high-level scope, objectives, assumptions, constraints, stakeholders, roles and responsibilities, and key deliverables. A project charter can help to communicate the project vision and expectations to all stakeholders and provide a basis for future project decisions23

In a functional organization, a project has been completed successfully. Which of the following actions would the project manager MOST likely perform?

A.
Assemble a new project with existing resources.
A.
Assemble a new project with existing resources.
Answers
B.
Obtain the final report from release management.
B.
Obtain the final report from release management.
Answers
C.
Notify the functional manager that resources are released.
C.
Notify the functional manager that resources are released.
Answers
D.
Allocate resources in a different project
D.
Allocate resources in a different project
Answers
Suggested answer: C

Explanation:

The project manager should notify the functional manager that resources are released after completing a project successfully in a functional organization. A functional organization is a type of organizational structure where employees are grouped by their functions or specialties, such as finance, marketing, or engineering. In a functional organization, the functional manager has more authority and control over the resources than the project manager. Therefore, the project manager should inform the functional manager when the resources are no longer needed for the project and can be reassigned to other tasks or projects.

A third party needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. Which of the following should the project manager put in place before work begins?

A.
Time and materials contract
A.
Time and materials contract
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B.
Master service agreement
B.
Master service agreement
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C.
Fixed-price contract
C.
Fixed-price contract
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D.
Statement of work
D.
Statement of work
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E.
Cost-plus agreement
E.
Cost-plus agreement
Answers
Suggested answer: A

Explanation:

The project manager should put in place a time and materials contract before work begins for a third party that needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. A time and materials contract is a type of contract where the buyer pays the seller based on the actual time spent and materials used during the project. A time and materials contract is suitable for projects that have uncertain or variable scope, duration, or cost. A time and materials contract can provide flexibility and adaptability for both parties and allow them to adjust to changing requirements or circumstances.

Which of the following would be MOST beneficial to do before a call to ensure all meeting items are addressed and the correct participants attend?

A.
Assign action items to attendees.
A.
Assign action items to attendees.
Answers
B.
Distribute an agenda.
B.
Distribute an agenda.
Answers
C.
Email the minutes from the previous meeting.
C.
Email the minutes from the previous meeting.
Answers
D.
Schedule a convenient time.
D.
Schedule a convenient time.
Answers
Suggested answer: B

Explanation:

The project manager should distribute an agenda before a call to ensure all meeting items are addressed and the correct participants attend. An agenda is a document that outlines the purpose, topics, and objectives of a meeting. It also includes information such as date, time, duration, location, attendees, and roles. Distributing an agenda can help to prepare the participants for the meeting, set clear expectations, and facilitate a productive and focused discussion12

While developing a project charter, a PM discovers that some of the legal requirements have not been addressed during the project concept preparation, which could result in significant financial penalties against the organization. The PM knows that implementation of appropriate changes is costly and will exceed the budget and scope of the project. Which of the following should the PM do

FIRST?

A.
Escalate the finding to the change control board.
A.
Escalate the finding to the change control board.
Answers
B.
Add a risk to the risk register for validation.
B.
Add a risk to the risk register for validation.
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C.
Consult the RACI matrix to identify ownership of the risk.
C.
Consult the RACI matrix to identify ownership of the risk.
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D.
Have a meeting with the project sponsor and main stakeholders.
D.
Have a meeting with the project sponsor and main stakeholders.
Answers
Suggested answer: D

Explanation:

The project manager should have a meeting with the project sponsor and main stakeholders first after discovering that some of the legal requirements have not been addressed during the project concept preparation. The project sponsor and main stakeholders are the key decision-makers and influencers of the project. They have the authority and responsibility to approve or reject any changes to the project scope, budget, or schedule. Having a meeting with them can help to communicate the issue, assess the impact, explore alternatives, and seek guidance on how to proceed with the project34

A company that is implementing an updated version of its main product hired a new project manager to lead the project. Prior to the start of the project, the sponsor asked the project manager to prepare a report on the defects found in the previous project to avoid a decrease in production. The report shows that the two main defects are related to cosmetic and physical damage to the product.

Which of the following charts would BEST prioritize which defects to address?

A.
Pareto
A.
Pareto
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B.
Run
B.
Run
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C.
Control
C.
Control
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D.
Histogram
D.
Histogram
Answers
Suggested answer: A

Explanation:

The project manager should use a Pareto chart to prioritize which defects to address for the product.

A Pareto chart is a type of bar chart that shows the frequency or impact of different causes of problems or defects. It also shows a cumulative line that represents the percentage of the total frequency or impact. A Pareto chart can help to prioritize the causes that have the most significant effect on the quality of the product and apply the 80/20 rule, which states that 80% of the problems are caused by 20% of the causes.

Which of the following activities would a project manager perform during the closing phase? (Select

THREE).

A.
Lessons learned
A.
Lessons learned
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B.
Risk analysis
B.
Risk analysis
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C.
Removing resources
C.
Removing resources
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D.
Acquiring resources
D.
Acquiring resources
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E.
Statement of work sign-off
E.
Statement of work sign-off
Answers
F.
Stakeholder analysis
F.
Stakeholder analysis
Answers
G.
Removing access
G.
Removing access
Answers
Suggested answer: A, C, G

Explanation:

Lessons learned, removing resources, and removing access are activities that a project manager would perform during the closing phase of a project. Lessons learned is a process of collecting and documenting the knowledge and experience gained from a project for future reference and improvement. Removing resources is a process of releasing or reallocating any human or material resources that were used for the project. Removing access is a process of revoking any permissions or privileges that were granted to the project team members or stakeholders for accessing any systems or data related to the project. These activities can help to finalize and close a project successfully and ensure that all deliverables are transferred, all documentation is approved and archived, all contracts are closed, and all stakeholders are satisfied.

Which of the following is a quality assurance tool?

A.
Defining project goals
A.
Defining project goals
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B.
Identifying the root cause analysis
B.
Identifying the root cause analysis
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C.
Assessing employee efficiency
C.
Assessing employee efficiency
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D.
Assessing skill gaps
D.
Assessing skill gaps
Answers
Suggested answer: B

Explanation:

Identifying the root cause analysis. Identifying the root cause analysis is a quality assurance tool that can help to find and eliminate the underlying causes of quality problems or defects. Root cause analysis is a systematic process of asking why a problem occurred and tracing it back to its source. Root cause analysis can help to prevent recurrence of the same or similar problems, improve quality performance, and reduce costs and risks12

A project manager sent equipment to a global project team for testing purposes. Only 70% of the project team received the equipment for testing. Which of the following considerations is impacting the rest of the team?

A.
Quality assurance
A.
Quality assurance
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B.
Organizational branding restrictions
B.
Organizational branding restrictions
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C.
State privacy acts
C.
State privacy acts
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D.
Country legal regulations
D.
Country legal regulations
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Suggested answer: D

Explanation:

Country legal regulations. Country legal regulations are impacting the rest of the team that did not receive the equipment for testing. Country legal regulations are rules and laws that govern how businesses operate in different countries. They may include aspects such as customs, tariffs, taxes, import and export restrictions, data protection, intellectual property rights, and environmental standards. Country legal regulations can affect the delivery and use of equipment for a global project team and may require compliance with different procedures and documentation3

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