A customer initiated a minor scope change and expects this to be completed without delays or additional costs. The project manager believes that they have adequate authorization to make the decision themselves but is not quite sure.
What should the project manager do next?

Question

A customer initiated a minor scope change and expects this to be completed without delays or additional costs. The project manager believes that they have adequate authorization to make the decision themselves but is not quite sure.

What should the project manager do next?

VerÃ³nica Crespo · Accepted Answer

Use the Perform Integrated Change Control process and submit this to the change control board (CCB) for approval.

VerÃ³nica Crespo · Answer

Use the project contingency and implement the change without charging the customer, since the customer's satisfaction is top priority.

VerÃ³nica Crespo · Answer

Exploit this change opportunity and calculate the cost, risk, and time, then add a reasonable margin and submit to the customer.

VerÃ³nica Crespo · Answer

Keep the change pending and decide to take this up as part of final settlement at the end of the project.

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