After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal inform about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.
What should the project manager do to prevent this frustration going forward?

Question

After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal inform about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.

What should the project manager do to prevent this frustration going forward?

Lyboth Ntsana · Accepted Answer

Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.

Lyboth Ntsana · Answer

Request the human resource (HR) department to provide the key performance indicators (KPIs) that were defined for this project.

Lyboth Ntsana · Answer

Set team performance goals and explain how the team receives the same performance scores.

Lyboth Ntsana · Answer

Provide the team member with velocity tracking tools and explain how the team member can see and track performance.

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