During a project's closing phase, the project manager identified that the client did not use one particular service. The client then asks the project manager to informally extend the service beyond the contract end date. The contract is clear about the expiration of the service.
How should the project manager address this situation in order to close the project?

Question

During a project's closing phase, the project manager identified that the client did not use one particular service. The client then asks the project manager to informally extend the service beyond the contract end date. The contract is clear about the expiration of the service.

How should the project manager address this situation in order to close the project?

Juan Carlos Delgado · Accepted Answer

Issue a change request and activate the formal change control process to address the situation.

Juan Carlos Delgado · Answer

Escalate the request to the functional manager to approve the additional service hours.

Juan Carlos Delgado · Answer

Accept the client's proposal to use the service until the additional hours are exhausted.

Juan Carlos Delgado · Answer

Deny the request and include it in lessons learned documentation for the next contract renewal.

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