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A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

A.
HDMI
A.
HDMI
Answers
B.
Bluetooth
B.
Bluetooth
Answers
C.
USB
C.
USB
Answers
D.
Lightning
D.
Lightning
Answers
Suggested answer: C

Explanation:

A USB to 9-pin serial adapter can be used to connect the new computer to the point-of-sale system using a USB port. USB is a common and versatile port type found on most computers.If a technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter and the new computer does not have a 9-pin serial port, an adapter can be installed on the USB port in order to connect to the point-of-sale system. A USB-to-serial adapter can be used to connect a serial device to a USB port on a computer.

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

A.
Connect the printer with a USB cable rather than over the network.
A.
Connect the printer with a USB cable rather than over the network.
Answers
B.
Install the appropriate printer drivers for the OS.
B.
Install the appropriate printer drivers for the OS.
Answers
C.
Install the correct toner in the printer.
C.
Install the correct toner in the printer.
Answers
D.
Set the printer trays to allow duplex printing
D.
Set the printer trays to allow duplex printing
Answers
Suggested answer: B

Explanation:

The technician should install the appropriate printer drivers for the OS to enable the computer to communicate with the printer. The generic printer name suggests that the drivers are missing or not installed correctly.

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A.
Upgrade the Ethernet cable to the latest specification.
A.
Upgrade the Ethernet cable to the latest specification.
Answers
B.
Replace the phone.
B.
Replace the phone.
Answers
C.
Install a PoE injector.
C.
Install a PoE injector.
Answers
D.
Change ports on the switch.
D.
Change ports on the switch.
Answers
Suggested answer: C

Explanation:

https://intellinetnetwork.eu/pages/what-is-a-poe-injectorThe quickest way to resolve the issue is to install a Power over Ethernet (PoE) injector to provide power to the IP phone. An unmanaged switch does not provide PoE, so an injector is needed to power the phone.

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

A.
mSATASSD
A.
mSATASSD
Answers
B.
M.2NVMeSSD
B.
M.2NVMeSSD
Answers
C.
2.5SATASSD
C.
2.5SATASSD
Answers
D.
2.5SASHHD
D.
2.5SASHHD
Answers
Suggested answer: B

Explanation:

M.2 NVMe SSD provides the fastest data access possible for a laptop. It is a high-performance solid- state drive that connects directly to the motherboard through an M.2 slot.

Which of the following commonly uses NFC?

A.
Contactless payments
A.
Contactless payments
Answers
B.
loT devices
B.
loT devices
Answers
C.
Inventory tracking
C.
Inventory tracking
Answers
D.
Tethering
D.
Tethering
Answers
Suggested answer: A

Explanation:

NFC (Near Field Communication) is a wireless communication technology that is commonly used for contactless payments, mobile payments, and other mobile transactions. It allows two devices to communicate with each other when they are placed in close proximity.Contactless payments commonly use NFC (Near Field Communication). NFC is a wireless communication technology that allows two devices to communicate with each other when they are in close proximity.

Contactless payments use NFC to enable customers to make payments by simply tapping their contactless card or mobile device on a payment terminal.

A user on the marketing team uses various multimedia applications that consume a lot of memory.

The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

A.
Dual-channel
A.
Dual-channel
Answers
B.
Triple-channel
B.
Triple-channel
Answers
C.
Single-channel
C.
Single-channel
Answers
D.
Quad-channel
D.
Quad-channel
Answers
E.
Error correction code RAM
E.
Error correction code RAM
Answers
Suggested answer: A

Explanation:

The two sets of colors on the motherboard indicate that it supports dual-channel memory, which doubles the bandwidth available to the memory controller. Dual-channel memory requires two identical memory modules to be installed in pairs in the correct slots to work effectively. In this case, the user can install two identical RAM modules to enable dual-channel memory, which will provide better performance when using multimedia applications that consume a lot of memory.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history.

Which of the following should the technician do NEXT?

A.
Disconnect the printer power for troubleshooting.
A.
Disconnect the printer power for troubleshooting.
Answers
B.
Install a printer roller kit.
B.
Install a printer roller kit.
Answers
C.
Replace the overheating fuser.
C.
Replace the overheating fuser.
Answers
D.
Replace the paper with thicker paper stock.
D.
Replace the paper with thicker paper stock.
Answers
Suggested answer: A

Explanation:

The first step in troubleshooting a printer issue is to disconnect the printer power to avoid electric shock or further damage to the printer. The technician can then inspect the fuser and determine if it needs to be replaced or repaired. Installing a printer roller kit or replacing the paper with thicker paper stock will not solve the problem of the overheating fuser. Replacing the fuser without disconnecting the power is dangerous and not recommended. Reference: https://www.comptia.org/certifications/a#examdetails https://www.comptia.org/blog/what-is-a- fuser


A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A.
Power cycle the laptop.
A.
Power cycle the laptop.
Answers
B.
Plug in the monitor to the USB port.
B.
Plug in the monitor to the USB port.
Answers
C.
Adjust the monitor display settings.
C.
Adjust the monitor display settings.
Answers
D.
Power cycle the monitor.
D.
Power cycle the monitor.
Answers
Suggested answer: C

Explanation:

To configure the laptop to show both screens, the technician should adjust the monitor display settings. On Windows 10 or 11, the technician can select the Start menu, then open Settings, then select Display. The PC should automatically detect the monitors and show the desktop. If the monitors are not detected, the technician can select Multiple displays, then Detect. The techniciancan then use the dropdown list next to the image of the desktop to choose how the screen will project across the displays12345.

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A.
Attempt to reinstall the application.
A.
Attempt to reinstall the application.
Answers
B.
Verify the system functionality.
B.
Verify the system functionality.
Answers
C.
Test the functionality of the antivirus.
C.
Test the functionality of the antivirus.
Answers
D.
Complete the final report.
D.
Complete the final report.
Answers
E.
Determine the source of the installation file.
E.
Determine the source of the installation file.
Answers
Suggested answer: A

Explanation:


A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A.
Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
A.
Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Answers
B.
Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.
B.
Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.
Answers
C.
Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
C.
Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
Answers
D.
Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
D.
Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
Answers
Suggested answer: C

Explanation:


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