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When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

A.
Reboot the LCD touch panel and laptop.
A.
Reboot the LCD touch panel and laptop.
Answers
B.
Check the cables connecting to the laptop.
B.
Check the cables connecting to the laptop.
Answers
C.
Verify the correct input source is set on the laptop.
C.
Verify the correct input source is set on the laptop.
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D.
Replace the laptop with a new device that is known to work.
D.
Replace the laptop with a new device that is known to work.
Answers
E.
Inspect the LCD touch panel for dead pixels or burn-in.
E.
Inspect the LCD touch panel for dead pixels or burn-in.
Answers
Suggested answer: B

Explanation:

When an external touch screen exhibits flickering without registering input on a presentation laptop, the first troubleshooting step should be to check the cables connecting the touch screen to the laptop. This includes ensuring that the cables are securely connected, undamaged, and are the correct type for transmitting both video and touch input data. Faulty, loose, or incorrect cabling can lead to issues like flickering and unregistered inputs.

CompTIA A+ Core 1 (220-1101) Exam Objectives, particularly the sections dealing with peripheral devices and troubleshooting connectivity and performance issues related to external devices like touch screens.

Basic troubleshooting principles for peripheral devices, emphasizing the importance of verifying physical connections and cable integrity when encountering issues with device functionality.

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

A.
Antistatic cloth
A.
Antistatic cloth
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B.
Compressed air
B.
Compressed air
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C.
Cleaning wipe
C.
Cleaning wipe
Answers
D.
Soap and water
D.
Soap and water
Answers
Suggested answer: B

Explanation:

To clean sticking keys on a laptop keyboard, using compressed air is the most effective and safest method. Compressed air can dislodge and remove crumbs, dust, and other debris from under the keys without risking damage to the keyboard's electronic components or the keys themselves. This approach is non-invasive and widely recommended for keyboard maintenance.

CompTIA A+ Core 1 (220-1101) Exam Objectives, particularly sections related to maintaining and cleaning computer components and peripherals, which would cover best practices for keyboard cleaning.

General computer maintenance guidelines, highlighting the use of compressed air as a standard tool for cleaning keyboards and other computer parts where direct contact cleaning is not advisable.

Which of the following technologies can be used to connect a home PC to a company's network?

A.
VLAN
A.
VLAN
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B.
VM
B.
VM
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C.
VPN
C.
VPN
Answers
D.
VoIP
D.
VoIP
Answers
Suggested answer: C

Explanation:

A VPN (Virtual Private Network) is the technology that allows a home PC to connect securely to a company's network over the internet. It extends a private network across a public network, enabling users to send and receive data as if their computing devices were directly connected to the private network. This makes VPNs ideal for remote work and accessing company resources securely from a home PC.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically sections that cover networking concepts and technologies, including remote access methods and network security protocols such as VPNs.

Understanding of network security practices and remote access technologies, focusing on how VPNs create secure connections over the internet for remote users to access corporate networks.

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

A.
Perform a full data backup.
A.
Perform a full data backup.
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B.
Review logs to verify the theory.
B.
Review logs to verify the theory.
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C.
Replace the failing drive.
C.
Replace the failing drive.
Answers
D.
Document the findings and outcomes.
D.
Document the findings and outcomes.
Answers
Suggested answer: A

Explanation:

Upon identifying a potential cause of an issue with a RAID 5 array, especially when the array is making clicking noises that suggest a failing drive, the next critical step is to perform a full data backup. This ensures that data is preserved before any further troubleshooting steps are taken, such as replacing the failing drive. RAID 5 provides fault tolerance, but ensuring data is backed up minimizes the risk of data loss during the repair process.

CompTIA A+ Core 1 (220-1101) Exam Objectives, especially the sections dealing with storage devices and data backup and recovery principles, which would include strategies for dealing with potential drive failures in RAID arrays.

Best practices in data management and protection, emphasizing the importance of securing a backup before undertaking hardware replacements or repairs in storage arrays to prevent data loss.

A user connected a laptop to a projector. The image on the screen is very fuzzy, but the image's brightness is satisfactory. Which of the following projector settings should the user adjust first to correct the issue?

A.
Focus
A.
Focus
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B.
Aspect ratio
B.
Aspect ratio
Answers
C.
Keystone
C.
Keystone
Answers
D.
Resolution
D.
Resolution
Answers
Suggested answer: A

Explanation:

When a user connects a laptop to a projector and the image displayed is very fuzzy (blurred) but the brightness level is satisfactory, the first setting to adjust on the projector is the focus. The focus control adjusts the clarity and sharpness of the projected image. Incorrect focus settings can lead to a fuzzy or blurred image even when the brightness is adequate. Adjusting the focus should help in making the image clear and sharp.

CompTIA A+ Core 1 (220-1101) Exam Objectives, particularly sections related to configuring and troubleshooting display devices, including projectors and their common settings like focus, aspect ratio, keystone, and resolution.

Basic understanding of how projectors work and the common adjustments that can be made to improve image quality, with focus being a primary control for addressing issues of image clarity.

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

A.
Update the printer driver on the computer.
A.
Update the printer driver on the computer.
Answers
B.
Replace the thermal printhead.
B.
Replace the thermal printhead.
Answers
C.
Make sure the thermal head is heating up.
C.
Make sure the thermal head is heating up.
Answers
D.
Flip the paper roll orientation.
D.
Flip the paper roll orientation.
Answers
Suggested answer: C

Explanation:

In the case of a thermal receipt printer that will not print, the first step in troubleshooting should be to ensure that the thermal head is heating up. Thermal printers operate by applying heat to a special thermally sensitive paper, creating marks on the paper to form text and images. If the thermal head is not heating up, it cannot create these marks, leading to no print output. Verifying that the thermal head is operational can help isolate the issue, whether it's a hardware malfunction of the thermal head itself or another problem in the printer.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically sections dealing with printer technologies and troubleshooting methods, which would include understanding the operational basics of different types of printers, including thermal receipt printers.

Fundamental knowledge of how thermal printers function, emphasizing the critical role of the thermal head in the printing process and the need to ensure it's operational when troubleshooting printing issues.

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

A.
Set up the device to email the documents to a group address.
A.
Set up the device to email the documents to a group address.
Answers
B.
Make copies of the documents and have an office administrator manually distribute them.
B.
Make copies of the documents and have an office administrator manually distribute them.
Answers
C.
Implement badge access on the printer.
C.
Implement badge access on the printer.
Answers
D.
Configure scanning to an SMB share with executive access.
D.
Configure scanning to an SMB share with executive access.
Answers
Suggested answer: D

Explanation:

Configuring scanning to a Secure Message Block (SMB) share specifically designated for executive access ensures that the scanned confidential documents are stored securely on a network drive with restricted access. SMB is a network file sharing protocol that allows applications on a computer to read and write to files and request services from server programs in a computer network. By setting up an SMB share with executive access, the data is centralized, making it easier to manage permissions and security settings. This method also utilizes the existing network infrastructure, allowing for scalability and integration with other security measures like encryption and authentication protocols.

CompTIA A+ Certification Exam Core 1 and Core 2 Objectives Documents

A computer technician is investigating issues with a user's workstation. The user reports the following:

* Loading the operating system takes much longer than usual

* Clicking sounds are coming from inside the workstation

Which of the following is the most likely cause of the issue?

A.
The CPU is overheating.
A.
The CPU is overheating.
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B.
The system fans are damaged.
B.
The system fans are damaged.
Answers
C.
The hard drive is failing.
C.
The hard drive is failing.
Answers
D.
The MBR has been wiped.
D.
The MBR has been wiped.
Answers
Suggested answer: C

Explanation:

The symptoms described, such as the operating system taking longer than usual to load and hearing clicking sounds from within the workstation, are indicative of a failing hard drive. Clicking sounds, often referred to as the 'click of death,' signal the read/write head of the hard drive struggling to function properly. This mechanical failure leads to longer load times as the system struggles to read data from the disk. It is crucial to back up data and consider replacing the hard drive to prevent data loss.

A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?

A.
Incorrect SSID
A.
Incorrect SSID
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B.
Offline DHCP server
B.
Offline DHCP server
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C.
Corrupted router firmware
C.
Corrupted router firmware
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D.
Duplicate IP addresses
D.
Duplicate IP addresses
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Suggested answer: D

Explanation:

When two devices on the same network are assigned the same IP address, it can lead to intermittent connectivity issues as the network switches between the two devices. This situation, known as an IP address conflict, can disrupt the normal operation of the network, leading to connectivity problems that appear sporadic or intermittent. Resolving duplicate IP addresses typically involves ensuring DHCP is correctly configured or manually setting unique static IP addresses for devices prone to conflicts.

HOTSPOT

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

Question 630
Correct answer: Question 630
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