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A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay. Which of the following is a reason the print jobs are getting stuck in the queue?

A.
The printer is disconnected from the network.
A.
The printer is disconnected from the network.
Answers
B.
The first job in the queue is waiting for paper in the manual feed tray.
B.
The first job in the queue is waiting for paper in the manual feed tray.
Answers
C.
The paper size for the last job in the queue is not available.
C.
The paper size for the last job in the queue is not available.
Answers
D.
The print queue is unable to locate the printer.
D.
The print queue is unable to locate the printer.
Answers
Suggested answer: B

Explanation:

When print jobs remain stuck in the printer queue despite successful network communication (indicated by successful ping replies) and no issues with paper supply or toner levels, a common reason can be that the first job in the queue requires manual intervention, such as paper to be fed into a manual feed tray. Printers often pause the entire print queue if the first job requires a specific type of paper or manual insertion that hasn't been addressed, preventing subsequent jobs from processing.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections on troubleshooting printers, which include understanding various reasons why print jobs might get stuck in the print queue.

Knowledge of printer operation and common print job issues, with an emphasis on how printers handle manual feed tray requirements and the impact on the print queue.

A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address. Which of the following server types was used to assign the IP address?

A.
DNS
A.
DNS
Answers
B.
AAA
B.
AAA
Answers
C.
DHCP
C.
DHCP
Answers
D.
Web
D.
Web
Answers
Suggested answer: C

Explanation:

When a device such as a laptop is connected to a network and automatically assigned an IP address, it is typically done through DHCP (Dynamic Host Configuration Protocol). DHCP servers are responsible for dynamically assigning IP addresses to devices on a network, ensuring that each device has a unique IP address and can communicate on the network without IP conflicts.

CompTIA A+ Core 1 (220-1101) Exam Objectives, especially sections dealing with networking fundamentals and configurations, which would include the role and function of DHCP in managing IP address allocation on networks.

Understanding of basic networking protocols and services, highlighting DHCP's role in dynamically allocating IP addresses to devices on a network to facilitate communication.

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

A.
Replace the router.
A.
Replace the router.
Answers
B.
Update the smartphone's OS.
B.
Update the smartphone's OS.
Answers
C.
Switch the router to 5GHz.
C.
Switch the router to 5GHz.
Answers
D.
Check the range of the router.
D.
Check the range of the router.
Answers
Suggested answer: B

Explanation:

If a smartphone repeatedly loses connection to a home Wi-Fi network and the common troubleshooting steps like restarting the device, rebooting the router, and resetting the Wi-Fi settings have not resolved the issue, updating the smartphone's operating system (OS) could be the next logical step. OS updates often include fixes for known bugs and improvements in connectivity and compatibility with network hardware, which could resolve persistent connection issues.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections related to troubleshooting mobile devices and connectivity issues, which would cover the importance of maintaining updated OS versions for optimal performance and compatibility.

General troubleshooting approaches for mobile devices, with an emphasis on the role of software updates in resolving connectivity and performance issues.

A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?

A.
Cartridge
A.
Cartridge
Answers
B.
Paper
B.
Paper
Answers
C.
Fuser
C.
Fuser
Answers
D.
Rollers
D.
Rollers
Answers
Suggested answer: D

Explanation:

When a laser printer produces humming and grinding noises along with ghost images on the printouts, the issue is most likely related to the printer's rollers. These symptoms suggest that the rollers, which are responsible for feeding paper through the printer, may be worn out or dirty. This can cause them to not grip the paper properly, leading to repeated imprints or 'ghosting' of images on the printouts. Replacing or cleaning the rollers should resolve both the noise and the print quality issues.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections dealing with printer maintenance and troubleshooting, which would include addressing issues with internal components such as rollers.

General knowledge of laser printer operation and common issues, highlighting the role of rollers in paper feed mechanisms and their impact on print quality.

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

A.
Check that the power cable is not damaged.
A.
Check that the power cable is not damaged.
Answers
B.
Ensure the power supply is set to the correct voltage.
B.
Ensure the power supply is set to the correct voltage.
Answers
C.
Verify the power supply is outputting adequate wattage.
C.
Verify the power supply is outputting adequate wattage.
Answers
D.
Inspect the power supply fan for debris.
D.
Inspect the power supply fan for debris.
Answers
Suggested answer: A

Explanation:

If a desktop PC shuts down suddenly and there is a burning smell coming from the area where it is connected to the wall socket, the first step should be to check that the power cable is not damaged. A damaged power cable can cause electrical shorts or overheating, leading to sudden shutdowns and a burning smell. Inspecting the power cable for fraying, cuts, or other damage can help identify if it is the source of the problem.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections on troubleshooting hardware components and power-related issues, which would include assessing external factors such as the condition of power cables.

Basic electrical safety and troubleshooting principles, emphasizing the importance of checking power connections and cables when faced with symptoms of electrical issues.

An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take to resolve the issue?

A.
Close any applications that are utilizing too many resources.
A.
Close any applications that are utilizing too many resources.
Answers
B.
Remove any excess cables connected to the motherboard.
B.
Remove any excess cables connected to the motherboard.
Answers
C.
Check if the drive was formatted to ext4.
C.
Check if the drive was formatted to ext4.
Answers
D.
Enable low power mode on all the other connected devices.
D.
Enable low power mode on all the other connected devices.
Answers
Suggested answer: C

Explanation:

When a new drive is not recognized by Windows 10, and it's known that the drive was formatted before going offline, checking the file system format is crucial. Windows does not natively recognize the ext4 file system, commonly used in Linux environments. If the drive was inadvertently formatted to ext4, Windows would not display or allow access to it. The solution involves reformatting the drive to a file system that Windows recognizes, such as NTFS or FAT32, ensuring the drive becomes visible and accessible within Windows 10.

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

A.
Punchdown tool
A.
Punchdown tool
Answers
B.
Multimeter
B.
Multimeter
Answers
C.
Toner probe
C.
Toner probe
Answers
D.
Wi-Fi analyzer
D.
Wi-Fi analyzer
Answers
E.
Loopback plug
E.
Loopback plug
Answers
F.
Network tap
F.
Network tap
Answers
Suggested answer: A, C

Explanation:

A punchdown tool is essential for connecting telephone wires to patch panels, keystone modules, and punchdown blocks, making it a critical tool for installing plain old telephone service (POTS) lines. A toner probe, on the other hand, is used for tracing and identifying specific wires within a bundle, facilitating the correct attachment of telephone lines to their respective terminals. These tools are fundamental for ensuring proper and efficient installation of POTS lines in a client's environment.

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

A.
Defective DC jack
A.
Defective DC jack
Answers
B.
Failing cooling fan
B.
Failing cooling fan
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C.
Bad memory
C.
Bad memory
Answers
D.
Overheating CPU
D.
Overheating CPU
Answers
Suggested answer: A

Explanation:

When a laptop sometimes fails to charge despite a good power adapter connection, the most likely issue is a defective DC jack. The DC jack, where the power adapter plugs into the laptop, can become loose or damaged over time, leading to intermittent or failed charging. Cooling fan issues, bad memory, or an overheating CPU would typically lead to different symptoms such as overheating, system crashes, or performance issues, not charging problems.

CompTIA A+ Core 1 Exam Objectives Section 3.0: Hardware

A technician recently reinstalled a previously virtualized application directly to a user's computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

A.
Installed the software on the base operating system.
A.
Installed the software on the base operating system.
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B.
Installed the wrong license type.
B.
Installed the wrong license type.
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C.
Installed the application with administrator rights.
C.
Installed the application with administrator rights.
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D.
Reset the user's application virtualization session.
D.
Reset the user's application virtualization session.
Answers
Suggested answer: A

Explanation:

If an application was previously running in a virtualized environment and is not launching after being installed directly on the base operating system, it's possible that the technician did not account for dependencies or configurations specific to the virtualized environment that are not present or are incompatible with the base operating system. This mismatch can prevent the application from launching properly.

CompTIA A+ Core 1 Exam Objectives Section 4.0: Virtualization and Cloud Computing

CompTIA A+ Core 1 Exam Objectives Section 5.0: Hardware and Network Troubleshooting

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

A.
FTP
A.
FTP
Answers
B.
RDP
B.
RDP
Answers
C.
SSH
C.
SSH
Answers
D.
TFTP
D.
TFTP
Answers
Suggested answer: C

Explanation:

Secure Shell (SSH) is a protocol used to securely access and manage devices over a network. It provides a secure channel over an unsecured network in a client-server architecture, enabling technicians to perform troubleshooting and management tasks remotely with encryption to ensure the security of the data transmitted. FTP and TFTP are used for file transfers and do not inherently provide the same level of security or direct device management capabilities. RDP is used for remote desktop connections but is not as universally applicable for various devices as SSH.

CompTIA A+ Core 1 Exam Objectives Section 2.1: Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.

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