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HOTSPOT

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.

The following paper sizes are used:

Letter (8.5x11in/21.59x27.94cm)

Legal (8.5x14in/21.59x35.56cm)

Oversized (11x17in/27.94x43.18cm)


INSTRUCTIONS

Using the dropdown menus, select from the available printer parts to replace only the faulty components on the office printer to resolve the stated issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.


Question 631
Correct answer: Question 631

A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

A.
Confirm that the user's Wi-Fi settings are correct.
A.
Confirm that the user's Wi-Fi settings are correct.
Answers
B.
Adjust the settings on the wireless HDMI base station.
B.
Adjust the settings on the wireless HDMI base station.
Answers
C.
Change the input on the conference room's TV.
C.
Change the input on the conference room's TV.
Answers
D.
Replace the in-room computer's HDMI cable.
D.
Replace the in-room computer's HDMI cable.
Answers
Suggested answer: C

Explanation:

When a laptop screen is not displaying on a conference room TV despite being connected to a wireless HDMI dongle, the issue is often related to the TV being set to the wrong input source. Since the in-room computer's desktop is displayed, it suggests the TV is currently set to the input source used by the in-room computer. Changing the TV's input source to the one associated with the wireless HDMI dongle connected to the user's laptop is the simplest and most direct approach to resolve the issue. This does not involve adjusting network settings or hardware configurations but rather selecting the correct input source through the TV's input selection menu.

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

A.
The microSD cards were not properly formatted before being installed.
A.
The microSD cards were not properly formatted before being installed.
Answers
B.
The microSD cards are not compatible with the smartphones.
B.
The microSD cards are not compatible with the smartphones.
Answers
C.
The microSD cards are not capable of UHD storage.
C.
The microSD cards are not capable of UHD storage.
Answers
D.
The microSD cards were not selected for camera storage.
D.
The microSD cards were not selected for camera storage.
Answers
Suggested answer: A

Explanation:

If users are only able to save a small number of pictures on the microSD cards before running out of space, it suggests a formatting issue. Improper or incomplete formatting can lead to the card not utilizing its full storage capacity, resulting in significantly less available space for storing pictures. Formatting the microSD cards correctly would ensure the file system on the cards is set up properly, allowing the devices to use the full capacity of the cards for storage. Compatibility, UHD storage capability, and camera storage settings are less likely to be the issue in this scenario.

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

A.
Document findings, actions, and outcomes.
A.
Document findings, actions, and outcomes.
Answers
B.
Establish a theory of probably cause.
B.
Establish a theory of probably cause.
Answers
C.
Test the theory to determine cause.
C.
Test the theory to determine cause.
Answers
D.
Establish a plan of action.
D.
Establish a plan of action.
Answers
Suggested answer: B

Explanation:

The technician failed to properly diagnose the issue by not establishing a theory of probable cause. Instead of investigating why the network drives were accessible wirelessly but not when docked, the technician assumed a faulty network card and ordered a new laptop. Proper troubleshooting involves developing a theory of what might be causing the problem, based on the symptoms and available information, and then testing that theory. In this case, the issue could have been related to docking station settings, network configurations, or hardware issues specific to the docking connection.

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

A.
Reinstall the printer driver on the user's computer.
A.
Reinstall the printer driver on the user's computer.
Answers
B.
Print to a different printer in the office.
B.
Print to a different printer in the office.
Answers
C.
Set the printer defaults in the Control Panel to print to letter-sized paper.
C.
Set the printer defaults in the Control Panel to print to letter-sized paper.
Answers
D.
Have the user check the page size on every print job.
D.
Have the user check the page size on every print job.
Answers
Suggested answer: C

Explanation:

When a user consistently receives an error requesting A4 paper for print jobs, and no other users are experiencing similar issues, it indicates a possible misconfiguration in the user's printer settings. By setting the printer defaults in the Control Panel to use letter-sized paper, which is more common in some regions, this ensures that the user's print jobs are aligned with the available paper size in the office printer. This approach addresses the root cause of the issue by ensuring that the default settings match the paper size used in the office, eliminating the need for the user to adjust settings for each print job.

Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?

A.
Cable tester
A.
Cable tester
Answers
B.
Network tap
B.
Network tap
Answers
C.
Wi-Fi analyzer
C.
Wi-Fi analyzer
Answers
D.
Toner probe
D.
Toner probe
Answers
Suggested answer: B

Explanation:

A network tap (Test Access Point) is a device used for monitoring network traffic. It allows the technician to passively observe the traffic between two network nodes in real-time without introducing latency or affecting the network's performance. By using a network tap, the technician can analyze the data packets flowing through the network to identify if packet loss is occurring, which could be contributing to the slow network traffic in the branch office.

Which of the following cloud service models is most likely to provide application patching?

A.
PaaS
A.
PaaS
Answers
B.
DaaS
B.
DaaS
Answers
C.
laaS
C.
laaS
Answers
D.
SaaS
D.
SaaS
Answers
Suggested answer: D

Explanation:

In the SaaS (Software as a Service) model, the service provider manages the infrastructure, platforms, and software applications, including maintenance tasks such as application patching. Users access the applications over the internet, and the provider is responsible for ensuring the software is up to date, secure, and performing optimally. This model contrasts with IaaS (Infrastructure as a Service) and PaaS (Platform as a Service), where the customer has more control and responsibility over the environment and may need to manage patching for applications they develop or install.

Afield technician is responding to a ticket about an animated sign with double images. One image is stationary, and the other image is live. Which of the following is the cause of the issue?

A.
Bad display cable
A.
Bad display cable
Answers
B.
Burned out bulbs
B.
Burned out bulbs
Answers
C.
Display burn-in
C.
Display burn-in
Answers
D.
Incorrect color settings
D.
Incorrect color settings
Answers
Suggested answer: C

Explanation:

Display burn-in occurs when a static image is left on a screen for a long time, causing the pixels to wear out unevenly and retain a ghost image even when new content is displayed. This issue can result in double images, where the 'burned-in' stationary image persists alongside new, live content. This problem is more common in older displays or those used for static signage. Replacing the display cable or adjusting color settings would not address the underlying cause of uneven pixel wear, and burned-out bulbs would likely result in a loss of image clarity or brightness, not double images.


Which of the following DNS records is used to point to a mail server?

A.
TXT
A.
TXT
Answers
B.
AAA
B.
AAA
Answers
C.
A
C.
A
Answers
D.
MX
D.
MX
Answers
Suggested answer: D

Explanation:

An MX (Mail Exchange) record in DNS specifies the mail server responsible for accepting email messages on behalf of a domain. It is a vital component of the email delivery process, directing email to the correct server based on the domain part of the email address. Without properly configured MX records, a domain's email system cannot function correctly.

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

A.
Replacing the VGA cable
A.
Replacing the VGA cable
Answers
B.
Switching inputs
B.
Switching inputs
Answers
C.
Using HDMI to connect
C.
Using HDMI to connect
Answers
D.
Restarting the audiovisual system
D.
Restarting the audiovisual system
Answers
Suggested answer: C

Explanation:

VGA (Video Graphics Array) cables transmit analog video signals only and do not carry audio signals. When a user connects a laptop to an audiovisual system using a VGA cable, the lack of audio is due to VGA's inability to transmit sound. Switching to an HDMI (High-Definition Multimedia Interface) cable, which supports both audio and video signals, will most likely resolve the issue by enabling the transmission of sound to the audiovisual system alongside the video.

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically sections related to peripherals and connectors, which would cover the capabilities of different types of cables and connectors, including VGA and HDMI.

Basic understanding of the functionality of common video and audio cables and connectors, emphasizing the distinction between VGA cables, which only support video signals, and HDMI cables, which support both video and audio signals.

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