IIBA CCBA Practice Test - Questions Answers, Page 34

Request for information (RFI): A formal elicitation method intended to collect information regarding a vendor's capabilities or any other information relevant to a potential upcoming procurement.

Passive/Unnoticeable: during the activity the observer does not interrupt the work. Any concerns are raised once the observation is over. This allows observation of a natural flow of events without intervention by the observer, as well as measurement of the time and quality of work. A variation of this method is video recording the activity and then reviewing it with the person being observed so they may provide further clarification.

Data mining in the context of business analysis is used to collect data regarding performance, trends, common issues, and variances from expected performance levels and understand patterns and meaning in that data.

An organizational model is a visual representation of the organizational unit which defines:

• the boundaries of the group (who is in the group),

• the formal relationships between members (who reports to whom),

• the functional role for each person, and

• the interfaces (interaction and dependencies) between the unit and other units or stakeholders

The most common non-functional requirements categories include availability, compatibility, functionality, maintainability, performance efficiency, portability, reliability, scalability, security, usability, certification, compliance, localization, service-level agreements, and extensibility.

When analyzing performance data, business analysts consider the time period when the data was collected to guard against anomalies and skewed trends. A large enough sample size over a sufficient time period will provide an accurate depiction of solution performance on which to make decisions and guard against false signals brought about by incomplete data. Any pronounced and repeated trends, such as a noticeable increase in errors at certain times or a change in process speed when volume is increased, are noted.

The organization of business analysis information

Now that we had a look at some of the different types of business analysis information that exist, it would be easy to agree that the organization of all these types of business analysis information is important.

The earlier in the project you are able to start planning how you want to organize the information the better, simply because this means you will limit the chances of misplacing information, everyone on the team will know where to find information, and you will avoid unnecessary duplication of information.