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A business analyst (BA) is assessing risks on a project addressing the implementation of a new web portal. Which of the following would the BA classify as a project risk?

A.
Customer service ratings will increase with the new system
A.
Customer service ratings will increase with the new system
Answers
B.
Current infrastructure may not support increased performance
B.
Current infrastructure may not support increased performance
Answers
C.
Expenditures are currently below budgeted estimates
C.
Expenditures are currently below budgeted estimates
Answers
D.
Support calls will increase if the change is not performed
D.
Support calls will increase if the change is not performed
Answers
Suggested answer: B

A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?

A.
Identify additional capabilities
A.
Identify additional capabilities
Answers
B.
Increase efficiencies
B.
Increase efficiencies
Answers
C.
Reduce costs
C.
Reduce costs
Answers
D.
Improve access to information
D.
Improve access to information
Answers
Suggested answer: B

A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project.

The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey. What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?

A.
Evaluate the new system against competitor applications
A.
Evaluate the new system against competitor applications
Answers
B.
Confirm the satisfaction of business requirements
B.
Confirm the satisfaction of business requirements
Answers
C.
Conduct another survey to validate the original results
C.
Conduct another survey to validate the original results
Answers
D.
Validate performance measures and alignment with KPIs
D.
Validate performance measures and alignment with KPIs
Answers
Suggested answer: D

A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively. Which characteristic should the requirements exhibit?

A.
Substantial
A.
Substantial
Answers
B.
Granular
B.
Granular
Answers
C.
Prioritized
C.
Prioritized
Answers
D.
Unambiguous
D.
Unambiguous
Answers
Suggested answer: C

A business analyst (BA) is identifying the functions and features required for a new enterprise software solution. The BA reviews historical documents about the current business processes and then interviews each stakeholder group, individually, asking Questions about current business processes. The BA compares the information obtained during the stakeholder interviews with the information gathered from the historical documents. Which activity is the BA performing with this approach?

A.
Verification of requirements
A.
Verification of requirements
Answers
B.
Validation of requirements
B.
Validation of requirements
Answers
C.
Confirmation of elicitation results
C.
Confirmation of elicitation results
Answers
D.
Capture of elicitation outcomes
D.
Capture of elicitation outcomes
Answers
Suggested answer: B

A business analyst (BA) is working on a project for a media company. The BA has verified, validated, and prioritized the requirements based on business benefits. During the development phase, the team discovered that the current viewer will no longer be supported by the provider. The technical team needs to either upgrade to the newer version with different technology or find an alternate viewer. Given this new information, what is the next step for the BA?

A.
Assess the impacts and re-prioritize the requirements based on technical constraints
A.
Assess the impacts and re-prioritize the requirements based on technical constraints
Answers
B.
Continue the project as it is currently important to focus on customer satisfaction
B.
Continue the project as it is currently important to focus on customer satisfaction
Answers
C.
Convince stakeholders that the business benefits are unachievable due to technical constraints
C.
Convince stakeholders that the business benefits are unachievable due to technical constraints
Answers
D.
Communicate the technical constraints to customers
D.
Communicate the technical constraints to customers
Answers
Suggested answer: B

A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value. What must the business analyst (BA) do to ensure future requirements meet a business need?

A.
Consider business relevance while tracing requirements
A.
Consider business relevance while tracing requirements
Answers
B.
Choose appropriate format to communicate requirements
B.
Choose appropriate format to communicate requirements
Answers
C.
Ensure test scenarios align to business requirements
C.
Ensure test scenarios align to business requirements
Answers
D.
Facilitate a focus group with users to get feedback
D.
Facilitate a focus group with users to get feedback
Answers
Suggested answer: A

As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app. From which level did the business need originate?

A.
Middle management
A.
Middle management
Answers
B.
External drivers
B.
External drivers
Answers
C.
Bottom up
C.
Bottom up
Answers
D.
Top down
D.
Top down
Answers
Suggested answer: C

Explanation:

A business need may be identified at many different levels of the enterprise: From the top-down: a strategic goal that needs to be achieved.

From the bottom-up: a problem with the current state of a process, function or system.

From middle management: a manager needs additional information to make sound decisions or must perform additional functions to meet business objectives.

From external drivers: customer demand or business competition in the marketplace.

A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?

A.
Create a solution by constructing a number of solution components to meet the requirements
A.
Create a solution by constructing a number of solution components to meet the requirements
Answers
B.
Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
B.
Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
Answers
C.
Provide information to staff so they can answer customer inquiries directly themselves
C.
Provide information to staff so they can answer customer inquiries directly themselves
Answers
D.
Purchase software that contains features that are not currently required but are included for free
D.
Purchase software that contains features that are not currently required but are included for free
Answers
Suggested answer: B

A business analyst (BA) is defining constraints for a project. Which of the following is a valid constraint?

A.
"The solution must be implemented in six (6) months."
A.
"The solution must be implemented in six (6) months."
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B.
"The solution must increase sales by 20%."
B.
"The solution must increase sales by 20%."
Answers
C.
"The solution must promote workplace safety."
C.
"The solution must promote workplace safety."
Answers
D.
"The solution must reduce support calls by 20%."
D.
"The solution must reduce support calls by 20%."
Answers
Suggested answer: B
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