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A finance manager wants to begin a new project to replace the existing expenses processing system.

The finance manager feels that the current expense submission-to-reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?

A.
Submission processes to determine which activities can be fully automated
A.
Submission processes to determine which activities can be fully automated
Answers
B.
Business process to uncover inefficiencies and falling control points
B.
Business process to uncover inefficiencies and falling control points
Answers
C.
Enterprise information model to ensure definitions are still valid
C.
Enterprise information model to ensure definitions are still valid
Answers
D.
Finance solution vendors for inclusion in a Request for information
D.
Finance solution vendors for inclusion in a Request for information
Answers
Suggested answer: B

The following chart represents attendance of subject matter experts (SME) and the solution owner for a requirements review and approval meeting held weekly by a business analyst (BA).

The requirements package was approved by the solution owner during the May 30 meeting. After implementation of the solution, the BA learns that the users in SME-3 s area are not using the system. Which business analysis activity should the BA have monitored more closely to mitigate this situation?

A.
Business processes
A.
Business processes
Answers
B.
Requirements scope
B.
Requirements scope
Answers
C.
Solution performance
C.
Solution performance
Answers
D.
Stakeholder engagement
D.
Stakeholder engagement
Answers
Suggested answer: D

The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company after a merger. A project has been initiated to implement a Customer Relationship Management (CRM) system for the new company that will contain the client information from both companies. What must the business analyst (BA) do to address the concerns of the CEO?

A.
Demonstrate the functionality of the new CRM
A.
Demonstrate the functionality of the new CRM
Answers
B.
Reuse requirements models from each company
B.
Reuse requirements models from each company
Answers
C.
Ensure all regulatory requirements are documented
C.
Ensure all regulatory requirements are documented
Answers
D.
Create merged viewpoints of the requirements
D.
Create merged viewpoints of the requirements
Answers
Suggested answer: D

The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (6A) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?

A.
Traceability matrices
A.
Traceability matrices
Answers
B.
IEEE /ISO 29148 requirements standards
B.
IEEE /ISO 29148 requirements standards
Answers
C.
Additional requirements attributes
C.
Additional requirements attributes
Answers
D.
Matrix documentation formats
D.
Matrix documentation formats
Answers
Suggested answer: B

A project has experienced several schedule delays. A business analyst (BA) is assigned to the project to help get it back on track. The project manager believes that incomplete requirements are causing the missed milestones. What tool will help address the project manager's concern?

A.
Quality control checklist
A.
Quality control checklist
Answers
B.
Communication plan
B.
Communication plan
Answers
C.
Decision analysis
C.
Decision analysis
Answers
D.
Risk review
D.
Risk review
Answers
Suggested answer: A

The product backlog refinement meeting for a project is complete but two stakeholders do not agree on the priority of several product backlog items. What should the business analyst (BA) do to help move the project forward?

A.
Schedule a backlog walkthrough with the two stakeholders
A.
Schedule a backlog walkthrough with the two stakeholders
Answers
B.
Confirm the authority of the two stakeholders
B.
Confirm the authority of the two stakeholders
Answers
C.
Notify the project manager
C.
Notify the project manager
Answers
D.
Apply the previous backlog priority
D.
Apply the previous backlog priority
Answers
Suggested answer: A

A business owner has identified a high priority requirement that needs to be implemented immediately. The project manager has asked the business analyst (BA) to perform an impact analysis of this change. Which factor will the BA need to consider?

A.
Number of systems being affected by the requirement
A.
Number of systems being affected by the requirement
Answers
B.
Original source of the requirement
B.
Original source of the requirement
Answers
C.
Method of requirement communication
C.
Method of requirement communication
Answers
D.
Selection of the elicitation for the requirement
D.
Selection of the elicitation for the requirement
Answers
Suggested answer: A

A business analyst (BA) is working on a project to improve product delivery. The issues arise during the latter stages of the delivery Freecycle and are due to poor communication of the business analysis information from the elicitation phase. As a result, a BA has ensured that the testing and training teams are identified as stakeholders on the RACI Matrix going forward. To which RAG designation should the training and testing teams be added?

A.
Consulted
A.
Consulted
Answers
B.
Responsible
B.
Responsible
Answers
C.
Accountable
C.
Accountable
Answers
D.
Informed
D.
Informed
Answers
Suggested answer: A

A business analyst (BA) has spent the week conducting work sessions with a project's key stakeholders. Together, they have been reviewing user requirements and high-level design flowcharts to ensure that they have been correctly defined and documented. Which of the following describes the purpose of their work?

A.
Validating requirements
A.
Validating requirements
Answers
B.
Eliciting requirements
B.
Eliciting requirements
Answers
C.
Verifying requirements
C.
Verifying requirements
Answers
D.
Approving requirements
D.
Approving requirements
Answers
Suggested answer: C

A change to support a regulatory requirement is proposed for inclusion in the scope of a project. A business analyst (BA) conducts an impact analysis to determine the extent of the change. What previous task could assist the BA in performing the impact analysis?

A.
Update use case scenarios
A.
Update use case scenarios
Answers
B.
Perform a risk analysis
B.
Perform a risk analysis
Answers
C.
Create requirement relationships
C.
Create requirement relationships
Answers
D.
Conduct a cost-benefit analysis
D.
Conduct a cost-benefit analysis
Answers
Suggested answer: C
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