The enterprise architecture describes the relationship among the organizational units and how the organizational units act with one another.

Answer A is incorrect. The business need describes business requirements, solution scope, and solution requirements.

Answer C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis.

Answer D is incorrect. Organizational process assets describe organizational policies, procedures, forms, and methodologies the business analyst is to follow.

When there are customer complaints, loss of revenue, or new market opportunities, the best course of action is the evaluation of a business need.

Answer D is incorrect. Capability assessments are useful, but they happen after defining and evaluating the business need.

Answer B is incorrect. Issue management and identification cannot be the best answer for understanding and research customer complaints.

Answer A is incorrect. Stakeholder assessment of implementation is not a valid business analysis activity.

The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.

Beth is performing the assessment of organizational readiness. This task reviews the organization's ability to accept and use the solution.

Answer A is incorrect. Stakeholder management is not an applicable business analysis task for this scenario. Answer C is incorrect. The task of defining transition requirements describes the process of moving from one solution to another.

Answer B is incorrect. Evaluation of solution performance is the task of reviewing current solutions for improvement.

The specify and model requirements is a business analysis process to analyze the functioning of an organization and provide an insight into opportunities for improvement.

Answer D, A, and B are incorrect. These are not valid definitions of the specify and model requirements process.

Following are the tasks in Requirements Management and Communication: Manage solution scope and requirements.

Manage requirements traceability. Maintain requirements for reuse. Prepare requirements package.

Communicate requirements.

The question describes the task of managing requirements traceability.

Answer B is incorrect. Preparing the requirements package is a task that selects and structures a set of requirements to ensure that the requirements are effectively communicated to, understood by, and usable by a stakeholder group or groups.

Answer A is incorrect. Communicating requirements is the process of discussing the requirements through communication channels to ensure that the stakeholders understand the requirements.

Answer D is incorrect. Documenting requirements for review is not a valid answer, as this is not a business analysis task in the requirements management and communication knowledge area.

Organizational process assets describe the organizational policies, procedures, forms, and methodologies the business analyst is to follow.

Answer C is incorrect. The business need describes business requirements, solution scope, and solution requirements.

Answer B is incorrect. The enterprise architecture describes the relationship among the organizational units and how the organizational units act with one another.

Answer D is incorrect. A matrix structure is not one of the three inputs to the business analysis process.

When an organization wants just the cost of the service or product, request for quote is used.

Quotes, provided by vendors to buyers, don't present any ideas or direction, but provide just the cost of the solution.

Answer C is incorrect. Request for proposal asks the vendor to provide detail on a proposed solution and the cost of the solution.

Answer D is incorrect. Purchase order tells the vendor that your organization will be purchasing the goods or services.

Answer B is incorrect. Contract terms aren't feasible, as the business analyst doesn't know how much the solution will cost. Contract terms come later in the procurement process.