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A company CEO meets with key customers to learn how they can be better served. After discovering that some executive team members disagree with each other, the CEO asks the program management office (PMO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.

What should the program manager do to establish and successfully manage the program's direction?

A.
Create a program strategy to obtain the required funding from the portfolio decision team
A.
Create a program strategy to obtain the required funding from the portfolio decision team
Answers
B.
Develop and foster relationships with stakeholders to improve communication
B.
Develop and foster relationships with stakeholders to improve communication
Answers
C.
Conduct stakeholder interviews to address their concerns and expectations
C.
Conduct stakeholder interviews to address their concerns and expectations
Answers
D.
Identify a list of projects, and then assign them suitable project managers
D.
Identify a list of projects, and then assign them suitable project managers
Answers
Suggested answer: C

XYZ Company hires you to make its transitioning procedure more effective in meeting close-out requirements. You review XYZ's transitioning procedures to eliminate any that do not belong in the close-out phase.

Which of the following procedures should you remove?

A.
Managing the transition from the "As-Is" state to the "To-Be" or Target State
A.
Managing the transition from the "As-Is" state to the "To-Be" or Target State
Answers
B.
Reviewing the status of benefits with the stakeholders and program sponsor
B.
Reviewing the status of benefits with the stakeholders and program sponsor
Answers
C.
Managing any required transition to operations
C.
Managing any required transition to operations
Answers
D.
Documenting lessons learned in the organizational database
D.
Documenting lessons learned in the organizational database
Answers
Suggested answer: A

At the beginning of the second year of a five-year strategic cycle, the program management team attends a checkpoint session to review the state of the company's strategy. During the previous year, the company needed to comply with new government regulations that impacted this strategy.

Based on this information, what should the program manager do?

A.
Update the program management, benefits management, and risk management plans, and modify priorities and interdependencies.
A.
Update the program management, benefits management, and risk management plans, and modify priorities and interdependencies.
Answers
B.
Meet with stakeholders, and modify the program roadmap to comply with the new regulations and ensure strategic alignment.
B.
Meet with stakeholders, and modify the program roadmap to comply with the new regulations and ensure strategic alignment.
Answers
C.
Obtain stakeholder approval to stop or postpone programs that fail to comply with the new regulations, and modify the program roadmap.
C.
Obtain stakeholder approval to stop or postpone programs that fail to comply with the new regulations, and modify the program roadmap.
Answers
D.
Review resource capacity and capability, program priorities, and interdependencies, and create a change request to modify the program roadmap to ensure strategic alignment.
D.
Review resource capacity and capability, program priorities, and interdependencies, and create a change request to modify the program roadmap to ensure strategic alignment.
Answers
Suggested answer: D

A country is in the process of strengthening its defense program. A key project is not meeting its specified performance objectives. The project manager initiates a change request to address this issue.

What should the program manager do NEXT?

A.
Consider the option to close out the key project
A.
Consider the option to close out the key project
Answers
B.
Evaluate the program and re-baseline the objectives
B.
Evaluate the program and re-baseline the objectives
Answers
C.
Assess the benefits and impact to the program
C.
Assess the benefits and impact to the program
Answers
D.
Amend the risk register with the key project changes
D.
Amend the risk register with the key project changes
Answers
Suggested answer: C

A sponsor decides that the business environment is unfavorable for continuation of a program. The sponsor asks that the program be closed.

What items should be completed as part of the program's final report?

A.
Lessons learned, successes and failures, and financial and performance assessments
A.
Lessons learned, successes and failures, and financial and performance assessments
Answers
B.
Final updates to the benefits register, successes and failures, and resource disposition
B.
Final updates to the benefits register, successes and failures, and resource disposition
Answers
C.
Financial and performance assessments, successes and failures, and reason(s) for program closure
C.
Financial and performance assessments, successes and failures, and reason(s) for program closure
Answers
D.
Knowledge transition, successes and failures, and reason(s) for program closure
D.
Knowledge transition, successes and failures, and reason(s) for program closure
Answers
Suggested answer: A

A regional finance program is impacted by a new currency regulation issued by a country in the region. The new regulation requires changes to the financial statements of that country's branches by the end of the fiscal year. Failing to comply with the regulation may result in fines and/or closure of the branches. A branch general manager immediately meets with the program manager to select and secure a local fiscal expert to support the regulation, as these types of resources are in high demand. There is a high risk that the changes will not be completed on time if the resource is not secured.

What should the program manager do to address the risk?

A.
Build a coalition with local companies that can influence the government to renegotiate the imposed deadline.
A.
Build a coalition with local companies that can influence the government to renegotiate the imposed deadline.
Answers
B.
Create fine and closure scenarios to assess the impact on the program and create a contingency plan.
B.
Create fine and closure scenarios to assess the impact on the program and create a contingency plan.
Answers
C.
Generate a delivery incentive contract with the selected fiscal expert to ensure on-time delivery of the revised financial statements.
C.
Generate a delivery incentive contract with the selected fiscal expert to ensure on-time delivery of the revised financial statements.
Answers
D.
Assess the risk, incorporate it in the program's risk management plan, and meet with the steering committee.
D.
Assess the risk, incorporate it in the program's risk management plan, and meet with the steering committee.
Answers
Suggested answer: B

The program manager wants to ensure that a program contributes to shareholder value.

The program manager should verify alignment with which of the following?

A.
Program charter
A.
Program charter
Answers
B.
Organizational structures and policies
B.
Organizational structures and policies
Answers
C.
Organizational strategic objectives
C.
Organizational strategic objectives
Answers
D.
Program governance plan
D.
Program governance plan
Answers
Suggested answer: C

Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance.

To resolve this situation, which of the following must go through critical review and change?

A.
Program Benefits Management domain
A.
Program Benefits Management domain
Answers
B.
Stakeholder communications requirements
B.
Stakeholder communications requirements
Answers
C.
Program communications report
C.
Program communications report
Answers
D.
Program communications management plan
D.
Program communications management plan
Answers
Suggested answer: D

A large program consists of several component projects and six project managers. The program governance board requests that all components within the program undergo user acceptance testing before being released to the production environment.

Where should the program manager document this?

A.
Program governance plan
A.
Program governance plan
Answers
B.
Program requirements
B.
Program requirements
Answers
C.
Component test plan and test cases
C.
Component test plan and test cases
Answers
D.
Program quality management plan
D.
Program quality management plan
Answers
Suggested answer: C

A company wants to perform a preliminary stakeholder analysis to assess a new program's support.

What should the program manager develop?

A.
Program communications management plan and the stakeholder charter
A.
Program communications management plan and the stakeholder charter
Answers
B.
Responsible, accountable, consult, and inform (RACI) matrix, stakeholder list, and escalation process
B.
Responsible, accountable, consult, and inform (RACI) matrix, stakeholder list, and escalation process
Answers
C.
Stakeholder strengths, weaknesses, opportunities and threats (SWOT) analysis
C.
Stakeholder strengths, weaknesses, opportunities and threats (SWOT) analysis
Answers
D.
Stakeholder engagement plan, stakeholder register, and stakeholder map
D.
Stakeholder engagement plan, stakeholder register, and stakeholder map
Answers
Suggested answer: D
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