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A piece of equipment has malfunctioned and is stalling the completion of a deliverable for a project. Which of the following should the project manager do next?

A.
Buy a replacement for the faulty equipment.
A.
Buy a replacement for the faulty equipment.
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B.
Get the maintenance team to resolve the issue.
B.
Get the maintenance team to resolve the issue.
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C.
Escalate the issue to the project sponsor.
C.
Escalate the issue to the project sponsor.
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D.
Rate the severity of the impact the issue has on the project.
D.
Rate the severity of the impact the issue has on the project.
Answers
Suggested answer: D

Explanation:

This answer is based on the best practice of issue management in project management, which is to identify, analyze, prioritize, and resolve issues that affect the project performance, scope, schedule, quality, or budget12.The first step in this process is to rate the severity of the impact the issue has on the project, which involves assessing the likelihood and consequences of the issue, and assigning a rating or score to the issue based on a predefined scale or criteria34.By rating the severity of the impact, the project manager can determine the urgency and importance of the issue, and decide the appropriate course of action to address the issue56. Rating the severity of the impact is better than the other options because:

Buying a replacement for the faulty equipment may not be feasible, cost-effective, or timely, depending on the availability, price, and delivery time of the equipment.It may also require approval from the project sponsor or other stakeholders, and may affect the project budget or scope7.

Getting the maintenance team to resolve the issue may not be possible, depending on the nature and extent of the malfunction, the skills and availability of the maintenance team, and the warranty or service contract of the equipment.It may also take time and resources to diagnose and fix the problem, and may cause further delays or disruptions to the project8.

Escalating the issue to the project sponsor may not be necessary, depending on the severity and complexity of the issue, and the authority and responsibility of the project manager.It may also create unnecessary alarm or confusion among the project stakeholders, and may undermine the project manager's credibility or autonomy9.

Reference= CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam Objectives, What is Issue Management?1, Issue Management Process2, How to Assess the Severity of Project Issues3, How to Prioritize Project Issues4, How to Replace Faulty Equipment in Project Management5, How to Manage Equipment Maintenance in Project Management6, How to Escalate Issues in Project Management7

A project team member wrote a user guide over the past ten days. Given the following scatter diagram.

Which erf the following can be formally conducted?

A.
The team member prioritized other tasks over the completion of this task
A.
The team member prioritized other tasks over the completion of this task
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B.
The learn member had performance issues over time.
B.
The learn member had performance issues over time.
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C.
There is a negative correlation with 6me and output
C.
There is a negative correlation with 6me and output
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D.
This is a display of units of outstanding work to predict completion
D.
This is a display of units of outstanding work to predict completion
Answers
Suggested answer: C

Explanation:

The scatter diagram shows a clear negative correlation between time (days) and output (pages), meaning as time progresses, the number of pages completed decreases. This is evident from the downward trend of the plotted points on the graph.Reference= CompTIA Project+ Certification Study Guide, Chapter 3: Project Execution, page 130; CompTIA Project+ Certification Exam Objectives, Domain 3.0: Project Execution, Objective 3.3: Analyze project performance by using appropriate tools and techniques, Sub-objective 3.3.2: Given a scenario, interpret the results of data analysis using appropriate tools and techniques, Knowledge of: Scatter diagrams.

Because the project team lacks hands-on experience, the project manager has decided to involve a third-party vendor to complete the development of a product. Which of the following documents should the project manager expedite first?

A.
RFI
A.
RFI
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B.
RFP
B.
RFP
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C.
RFQ
C.
RFQ
Answers
D.
RFB
D.
RFB
Answers
Suggested answer: B

Explanation:

When a project team lacks hands-on experience and decides to involve a third-party vendor for product development, the first document to expedite is a Request for Proposal (RFP). An RFP outlines the project requirements and asks potential vendors to submit proposals detailing how they would meet those requirements and at what cost. This allows the project manager to evaluate the capabilities and offerings of different vendors before making a decision.

Reference= CompTIA Project+ Certification Study Guide (PK0-005)

Which of the following metrics BE ST measures the alignment of the information security program to operational objectives?

A.
Percentage of controls with identified business owners
A.
Percentage of controls with identified business owners
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B.
Percentage of risk investments with defined business cases
B.
Percentage of risk investments with defined business cases
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C.
Ratio of control cost to operational budget
C.
Ratio of control cost to operational budget
Answers
D.
Senior management satisfaction scores related to the security program
D.
Senior management satisfaction scores related to the security program
Answers
Suggested answer: B

Explanation:

The percentage of risk investments with defined business cases is a metric that measures how well the information security program aligns with the operational objectives of the organization. It indicates how many of the security-related investments are justified by a clear analysis of the expected benefits, costs, and risks, and how they support the business goals and priorities.This metric can help the organization optimize its security spending, demonstrate the value of security to the stakeholders, and align the security strategy with the business strategy1.Reference=Performance Measurement Guide for Information Security, Section 3.2.3, page 16;Key Performance Indicators for Security Governance, Part 1, Section 3, page 3.

A project team is working on a document to precisely describe the success criteria that should be fulfilled by a product. Which of the following documents is the team preparing?

A.
Project scope
A.
Project scope
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B.
Quality plan
B.
Quality plan
Answers
C.
Contract obligations
C.
Contract obligations
Answers
D.
Work breakdown structure
D.
Work breakdown structure
Answers
Suggested answer: A

Explanation:

The project scope is the document that defines and describes the project objectives, deliverables, requirements, boundaries, assumptions, and constraints. It also includes the success criteria that should be fulfilled by the product or service to meet the stakeholder expectations and the business case. The success criteria are the measurable standards that indicate whether the project has achieved its intended results. The other options are not correct because:

A quality plan is the document that defines and describes the quality standards, policies, procedures, tools, and techniques that will be applied to the project to ensure that the deliverables meet the requirements and the success criteria.

Contract obligations are the terms and conditions that bind the parties involved in a contractual agreement, such as the project manager, the customer, the sponsor, and the vendor. Contract obligations specify the roles, responsibilities, deliverables, payments, and penalties of each party.

A work breakdown structure (WBS) is a graphical representation of the project scope that breaks down the deliverables into smaller and manageable components. A WBS shows the hierarchy and relationship of the project elements, but does not include the success criteria.Reference=CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Planning Projects, Part 2 (Scope, Quality, and Risk), pages 175-179;CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.1: Given a scenario, create a project charter and project management plan.

A project manager is overseeing the implementation of a major upgrade to a critical ERP system. The project sponsor is requiring that the upgrade should not exceed more than three hours of downtime for the implementation and validation in production. During cutover, the team runs into a validation issue after 2.5 hours, and the process is only 70% through the validation steps Which of the following actions should the project manager take?

A.
Notify customers the downtime will take longer than expected.
A.
Notify customers the downtime will take longer than expected.
Answers
B.
Add new team members to help speed up validation.
B.
Add new team members to help speed up validation.
Answers
C.
Begin executing the rollback plan.
C.
Begin executing the rollback plan.
Answers
D.
Record the issue and proceed with the implementation.
D.
Record the issue and proceed with the implementation.
Answers
Suggested answer: C

Explanation:

When a critical ERP system upgrade encounters a validation issue and is at risk of exceeding the allotted downtime, the project manager should begin executing the rollback plan. This action is taken to ensure that the system can be restored to its previous state without exceeding the downtime limit, thus minimizing the impact on the business operations.

A project manager buys an extended warranty for a set of servers. Which of the following risk management strategies is the manager using?

A.
Transfer
A.
Transfer
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B.
Avoid
B.
Avoid
Answers
C.
Accept
C.
Accept
Answers
D.
Mitigate
D.
Mitigate
Answers
Suggested answer: A

Explanation:

Transfer is a risk management strategy that involves shifting the responsibility or impact of a risk to a third party, such as an insurance company, a vendor, or a contractor1. By buying an extended warranty for a set of servers, the project manager is transferring the risk of server failure or malfunction to the warranty provider, who will cover the cost of repair or replacement in case of a risk event.This way, the project manager reduces the exposure and liability of the project to the risk, while still retaining some level of accountability and oversight2.Reference=CompTIA Project+ PK0-005 Certification Study Guide, Chapter 8: Planning Projects Part 4, page 245;4 Risk Management Strategies for Successful Project Execution, Risk transferring section;How to Manage Project Risk: A 5-Step Guide, Risk treatment section.

How does data discovery assist with data classification'?

A.
It shows where specific data is stored
A.
It shows where specific data is stored
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B.
It automatically classifies data by keywords
B.
It automatically classifies data by keywords
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C.
It helps to identify the data owner
C.
It helps to identify the data owner
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D.
It provides assurance of data integrity
D.
It provides assurance of data integrity
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Suggested answer: A

Explanation:

Data discovery is the process of finding and analyzing data across an organization's data sources, such as databases, files, cloud services, and applications12.Data discovery can assist with data classification, which is the process of assigning labels and categories to data based on its sensitivity, value, and risk34. By showing where specific data is stored, data discovery can help to:

Identify the location and scope of sensitive data, such as personal, financial, or health information, that may require special protection or compliance measures56.

Evaluate the data quality, accuracy, and relevance for different purposes and users78.

Optimize the data storage, access, and governance policies and practices910.

Reference= CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam Objectives, What is Data Discovery and Classification?1, Data Discovery and Classification: Working Hand in Hand2, Why Data Discovery and Classification are Important3, Data Discovery & Classification4, Data Discovery and Classification: The First Step to Data Security5, Data Discovery and Classification: A Key Component of Data Protection6, Data Discovery and Classification: The Foundation of Data Quality7, Data Discovery and Classification: The Key to Data Governance8, Data Discovery and Classification: The Essential Step to Data Optimization9, Data Discovery and Classification: The Best Practice for Data Management10

During a stand-up meeting, a team member asks to include a change that an important stakeholder requested in the project board. This request is denied, and the team member has to go back to what was originally planned for the sprint. Which of the following individuals should the stakeholder have asked to request the change instead of the team member?

A.
Architect
A.
Architect
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B.
Project sponsor
B.
Project sponsor
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C.
Scrum master
C.
Scrum master
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D.
Product owner
D.
Product owner
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Suggested answer: D

Explanation:

The product owner is the person who is responsible for managing the product backlog, which includes adding, removing, or changing items based on stakeholder feedback and business value. The product owner is also the one who can collaborate with the development team and the scrum master to decide if a change can be accommodated in the current sprint or deferred to a future sprint. Therefore, the stakeholder should have asked the product owner to request the change instead of the team member, who is not authorized to make changes to the sprint backlog12.

Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

A.
Compromising
A.
Compromising
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B.
Forcing
B.
Forcing
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C.
Smoothing
C.
Smoothing
Answers
D.
Collaborating
D.
Collaborating
Answers
Suggested answer: C

Explanation:

Smoothing is a conflict resolution technique that involves emphasizing the areas of agreement and minimizing the areas of difference. It is useful when the conflict is minor and the relationship between the parties is more important than the issue. Smoothing can help maintain harmony and avoid further escalation of the conflict1.

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