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A project manager wants to schedule a troubleshooting session for team members who are located in Germany and Californi a. Which of the following is most important for the project manager to consider when setting up the session?

A.
Cultural differences
A.
Cultural differences
Answers
B.
Technological factors
B.
Technological factors
Answers
C.
Time zones
C.
Time zones
Answers
D.
Language barriers
D.
Language barriers
Answers
Suggested answer: C

Explanation:

Time zones are the most important factor to consider when setting up a troubleshooting session for team members who are located in different regions of the world. The project manager should ensure that the session is scheduled at a convenient and reasonable time for all participants, and avoid scheduling conflicts or communication delays. Time zones can also affect the availability and responsiveness of stakeholders, vendors, and customers1.

A project manager is reviewing a signed legal document pertaining to the hiring of a vendor who will develop an experimental solution. The vendor could not provide accurate estimates at this time because the requirements will probably be changing. The document also contains information about the resources involved and the rates the vendor will charge for the work. Which of the following best describes the legal document the project manager is reviewing?

A.
Time and materials contract
A.
Time and materials contract
Answers
B.
Master service agreement
B.
Master service agreement
Answers
C.
Fixed-price contract
C.
Fixed-price contract
Answers
D.
Non-disclosure agreement
D.
Non-disclosure agreement
Answers
Suggested answer: A

Explanation:

A time and materials contract is a type of contract where the buyer pays the seller for the actual time and materials used during the project. This type of contract is suitable when the scope of work is uncertain or likely to change, and the vendor cannot provide accurate estimates. The document also specifies the resources involved and the rates the vendor will charge for the work12.

During the planning phase, a PM reviews the SOW from the contractor, grades the full-time equivalents' resumes, evaluates the titles and salaries, and estimates the number of hours for each milestone by full-time equivalents. The PM is most likely:

A.
negotiating resources.
A.
negotiating resources.
Answers
B.
assigning resources.
B.
assigning resources.
Answers
C.
assessing the resource pool.
C.
assessing the resource pool.
Answers
D.
adding resources to the schedule.
D.
adding resources to the schedule.
Answers
Suggested answer: C

Explanation:

Assessing the resource pool is the process of identifying and evaluating the availability, skills, and costs of the resources needed for the project. The PM reviews the SOW from the contractor to understand the scope and requirements of the project, grades the full-time equivalents' resumes to determine their qualifications and suitability for the project, evaluates the titles and salaries to estimate the budget and allocation of the resources, and estimates the number of hours for each milestone by full-time equivalents to plan the schedule and workload of the project12.

A project manager is organizing and running a project closure meeting. Which of the following best describes the objective of this meeting?

A.
To move the system to a production environment
A.
To move the system to a production environment
Answers
B.
To obtain project sign-off
B.
To obtain project sign-off
Answers
C.
To formalize the end of the contract
C.
To formalize the end of the contract
Answers
D.
To release resources
D.
To release resources
Answers
Suggested answer: B

Explanation:

A project closure meeting is a formal gathering held at the end of a project timeline. Its chief purpose is to evaluate the project's performance, identify and discuss the achieved outcomes, successes, and challenges, and confirm that all predefined tasks and objectives have been completed successfully1. The project closure meeting also involves obtaining project sign-off from all necessary parties, such as the project sponsor, the client, the stakeholders, and the team members. Project sign-off is the official approval that the project has met the agreed-upon criteria and quality standards, and that the project is formally closed2.

A project manager makes a company-wide announcement about the successful completion of a project and thanks team members. Which of the following is the project manager doing?

A.
Bringing attention to the project sponsor
A.
Bringing attention to the project sponsor
Answers
B.
Sharing lessons learned
B.
Sharing lessons learned
Answers
C.
Collecting feedback
C.
Collecting feedback
Answers
D.
Celebrating the team's hard work
D.
Celebrating the team's hard work
Answers
Suggested answer: D

Explanation:

A project manager who makes a company-wide announcement about the successful completion of a project and thanks team members is doing the following:

Celebrating the team's hard work: This is the correct answer, as the project manager is acknowledging the efforts and contributions of the team members and showing appreciation and recognition for their performance12.

Bringing attention to the project sponsor: This is not the correct answer, as the project manager is not highlighting the role or involvement of the project sponsor, who is the person who provides the resources and authority for the project.

Sharing lessons learned: This is not the correct answer, as the project manager is not discussing the successes, challenges, or best practices of the project, which are part of the lessons learned process.

Collecting feedback: This is not the correct answer, as the project manager is not soliciting any input or opinions from the team members or other stakeholders, which are part of the feedback process.

An IT infrastructure change request needs to be implemented in the production environment. Which of the following elements are the most important prerequisites? (Select two).

A.
Rollback plans
A.
Rollback plans
Answers
B.
Project management plan
B.
Project management plan
Answers
C.
Deployment plan
C.
Deployment plan
Answers
D.
Asset management plan
D.
Asset management plan
Answers
E.
Communication plan
E.
Communication plan
Answers
F.
Resource management plan
F.
Resource management plan
Answers
Suggested answer: A, C

Explanation:

A rollback plan is a contingency plan that describes how to revert the system to its previous state in case the change fails or causes problems. A rollback plan is important to minimize the impact of a failed change and ensure the system's availability and functionality12.

A deployment plan is a document that outlines the steps and procedures for implementing the change in the production environment. A deployment plan is important to ensure the change is executed smoothly, efficiently, and securely, and that the system meets the expected performance and quality standards34.

A project manager is leading the implementation of a new service for a well-known, global company for which brand image is most important. The project will rely on contracted services. As part of the request for proposal process, the project team has identified a short list of vendors to submit proposals. Which of the following items should the project team consider as a primary factor to remove a vendor from consideration?

A.
The vendor's proposed schedule does not align with the desired schedule.
A.
The vendor's proposed schedule does not align with the desired schedule.
Answers
B.
The vendor is new and not well established in the market.
B.
The vendor is new and not well established in the market.
Answers
C.
The vendor has been linked to ESG concerns within the past month
C.
The vendor has been linked to ESG concerns within the past month
Answers
D.
The vendor's quote was the highest of all the proposals.
D.
The vendor's quote was the highest of all the proposals.
Answers
Suggested answer: C

Explanation:

ESG stands for environmental, social, and governance, and it refers to the criteria that measure the sustainability and ethical impact of an organization. ESG concerns can affect the reputation, performance, and value of a company, as well as its stakeholders and customers. For a well-known, global company that values its brand image, hiring a vendor that has been linked to ESG concerns can be a major risk and a source of negative publicity. Therefore, the project team should consider this as a primary factor to remove a vendor from consideration12.

Which of the following tools is best to use when conducting project meetings across time zones?

A.
Text
A.
Text
Answers
B.
Calendaring tools
B.
Calendaring tools
Answers
C.
Videoconference
C.
Videoconference
Answers
D.
Email
D.
Email
Answers
Suggested answer: C

Explanation:

Videoconference is the best tool to use when conducting project meetings across time zones, as it allows real-time communication, visual cues, screen sharing, and collaboration among the participants. Videoconference can also help build rapport and trust among the team members, and reduce the risk of misunderstandings or miscommunication. Videoconference tools such as Zoom, Skype, or Google Meet can also accommodate different time zones by showing the local time of each participant and allowing them to schedule meetings in advance12.

During the testing phase of a project, the regression test fails due to a specific item that is disrupting the entire system. Which of the following documents should the project manager use to identify who requested this item?

A.
Issue log
A.
Issue log
Answers
B.
Risk register
B.
Risk register
Answers
C.
Defect log
C.
Defect log
Answers
D.
Traceability matrix
D.
Traceability matrix
Answers
Suggested answer: D

Explanation:

A traceability matrix is a document that maps the requirements of a project to the deliverables, test cases, and changes that are produced to meet those requirements. It helps the project manager to track the origin, status, and impact of each requirement throughout the project life cycle. A traceability matrix can also identify who requested or approved each requirement. Therefore, the project manager can use the traceability matrix to identify who requested the specific item that caused the regression test to fail12.

During the execution phase, user accepted testing failed; nonetheless, the vendor PM is insisting that the program manager approve the invoice for this phase. Which of the following actions should the Program manager take?

A.
Escalate the issue with the project sponsor and ask for assistance in managing the situation.
A.
Escalate the issue with the project sponsor and ask for assistance in managing the situation.
Answers
B.
Work with the vendor to achieve a compromise that benefits everyone.
B.
Work with the vendor to achieve a compromise that benefits everyone.
Answers
C.
Approve the invoice to avoid damaging the relationship with the vendor.
C.
Approve the invoice to avoid damaging the relationship with the vendor.
Answers
D.
Schedule a call with the vendor PM and vendor executive to review the statement of work.
D.
Schedule a call with the vendor PM and vendor executive to review the statement of work.
Answers
Suggested answer: D

Explanation:

The program manager should schedule a call with the vendor PM and vendor executive to review the statement of work (SOW), which is a document that defines the scope, deliverables, timeline, quality, and payment terms of the project. The program manager should clarify the expectations and criteria for user acceptance testing (UAT), which is a process of verifying that the system meets the user's requirements and expectations. The program manager should also discuss the reasons for the UAT failure and the corrective actions needed to resolve the issues. The program manager should not approve the invoice until the UAT is successfully completed, as this would compromise the quality and value of the project. The program manager should also not escalate the issue or work on a compromise without first reviewing the SOW and communicating with the vendor12.

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