While holding a company-wide virtual training session, several students are having issues accessing a company-hosted website needed for the session. Which of the following actions should the trainer have the students take?

Have students contact their network support about the website.

Have students restart the virtual session and connect to the website.

Have students contact the company’s Internet provider about the website.

Have students contact the website’s tech support.

During a training session, the trainer is assisting students with a lab. The trainer approaches a student and becomes aware that the student’s hygiene is affecting other members in the group.Which of the following is the BEST course of action for the trainer to take?

Have the class go on a break and discuss the issue with the student.

Unless mentioned by another student, avoid the topic.

On a break acquire an air freshener.

Interrupt the lab to ask the members of the group if they want to be reassigned.

Have the class go on a break and discuss the issue with the student.

During a training session the trainer notices several students in the class are not taking notes but are marking hashes on their papers as if counting. Which of the following actions should the trainer take?

Attempt to become aware of an action the trainer is repeating.

Stand near the students until they stop their actions.

Calculate the number of minutes until the next break.

Attempt to become aware of an action the trainer is repeating.

Emphasize material when students should take notes.

A learner just participated in an online training session that contains three sections with five modules, each 20 minutes in length. Which of the following is the MOST efficient option for module assessment?

Ask the learner to complete multiple-choice quizzes.

Ask the learner to write a summary.

Ask the learner to complete short-answer questions.

Ask the learner to take a timed comprehensive exam.

Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

Converting all documentation to web formats and hosting them externally.

Converting all documentation to web formats and hosting them internally.

Converting all documentation to PDF (downloadable) formats and hosting them externally.

Converting all documentation to web formats and hosting them externally.

Converting all documentation to PDF (downloadable) formats and hosting them internally.

Which of the following environments would be BEST for a working adult learner who wishes to learn more about technology?

An instructor-led classroom environment

A demonstration-based environment

Which of the following is the BEST time to distribute course evaluations for a 16-week class?

Within the last week of the course

Four weeks before the end of the course to allow time for processing

At least two weeks before the end of the course

Within the last week of the course

At the beginning and end of the course for comparison purposes

A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).

Permit the student to submit the next few assignments late.

Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.

Express regret that the instructor’s policy does not permit assignments to be submitted late.

Give the student money and/or goods to allow the student to concentrate on course assignments.

Listen sympathetically and wish the student luck in the rest of the course.

Permit the student to submit the next few assignments late.

Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.

Before and after class, an instructor hears murmurs from students that the course is boring. Which of the following changes can the instructor make to motivate students?

Play a game using questions from the content area.

Cancel the next class to give the students a break.

Play a game using questions from the content area.

Ask more overhead-direct questions during lecture.

Divide the students into groups to discuss ideas for course improvement.

An instructor is told by an organization that its employees are not happy about having to attend this training. Which of the following should the instructor do on the first day of class?

Use a variety of activities that will quickly engage the students.

Train the students only on the content in which they are interested.

Convince management to delay the training until employees are committed to the training.

Ask the students why they do not want to attend and then make adjustments accordingly.

An instructor’s last course evaluations were unfavorable in the area of practical application of content. Which of the following would improve the instructor’s evaluations in this regard?

Motivate learners by using examples that are concrete and vivid.

Present content using primarily the technical terms of the field.

Motivate learners by using examples that are concrete and vivid.

Increase training on why and decrease training on how.

Help students to take better notes during content delivery.

A successful training session comes from achieving the goals of the instruction and which of the following?

Room conditions (e.g. temperature, lighting, chairs)

Positive instructor evaluations

A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?

Praise the student each time a correct answer is given.

Praise the student privately only.

Improve the student’s grade with extra quizzes.

Say nothing when the student is incorrect.

The same student is responding to each question with a raised hand. The instructor is pleased about the student’s motivation but wants to give other students who have raised hands a chance to respond. Which of the following is the BEST action for the instructor to take?

Call on various students with raised hands to ensure all are participating.

Call on the student more than others to sustain the student’s motivation.

Privately speak to the student to see if a higher-level class is more appropriate.

In private, explain why the student is not being called upon each time.

A sales trainer must distinguish and illustrate the advantages the training client’s brand of equipment offers over a competitive brand’s paper path. In the absence of the competitive machine, which of the following will BEST convey the importance of this key advantage to the learners?

Demonstrating how to clear a paper misfeed from the client’s brand of equipment and acting out the same process for the competitor’s equipment

Devising a role play where the salespeople practice delivering a script, explaining the advantage to a machine operator

Inserting a video of the chief engineer discussing how working around a patent issue led to developing this key advantage

Demonstrating how to clear a paper misfeed from the client’s brand of equipment and acting out the same process for the competitor’s equipment

Developing an accelerated learning type of exercise, teaching the representatives to draw the paper path of the training client’s brands

At the end of a class, a trainer is required to have students sign a printed attendance roster and write their social security numbers for the accounting department. Next, the trainer faxes the completed roster to the secure facsimile unit in accounting. Which of the following demonstrates proper handling of the documents?

Confirm with accounting that the fax is received and destroy the signed originals

Destroy the signed roster sheets and all files associated with the rosters

Retain the signed roster sheets as part of the post-class report to document the event

Confirm with accounting that the fax is received and destroy the signed originals

Scan the signed roster, store it electronically on the instructor’s laptop, and destroy all paper versions of the rosters

Which of the following is the BEST skill for an instructor to have?

Ability to adapt delivery methods to meet various learning needs

Ability to ask direct questions of all learners

Ability to identify problems with classroom equipment

Ability to handle classroom disruptions

An instructor is asking overhead questions, but only one learner is volunteering to answer questions.Which of the following should the instructor do when asking the next question?

Utilize overhead-direct questions

Continue asking overhead questions

An instructor uses candy for correct answers as a motivational tool. The instructor notices that an individual student gives most of their candy to the student next to them, but continues to volunteer answers to questions. This is MOST likely an indication that:

the student is motivated by answering correctly.

the student really likes candy.

the first student does not like that type of candy.

the student is not interested in the material.

When would a hypothetical question be MOST appropriate?

During a discussion about a procedure

During the course introductions

During a lecture on facts and figures

During a discussion about a procedure

Which of the following is MOST important in the chat area of a virtual course?

The students must know that the chat area is public.

The trainer should never speak while any students are chatting.

Because some students are distracted by the chat area, they should never chat while the trainer is teaching.

The students must know that the chat area is public.

Spelling must be checked before sending anything in the chat area.

A trainer has been teaching a course for a company for some time. Several classes have had students who appear to have needs that are different than the rest of the class. Answering their special questions adds to the course time. As the trainer checks the records, it becomes clear that those students are all from one department. The trainer talks to that department’s manager. Which of the following would be BEST?

Create a modified version of the course to be open only to students from that department.

Explain to the department managers why their students have to learn the materials the corporate way.

When students from that department are attending, give them a special handout during introductions.

Continue as always to meet corporate needs, and defer questions to the department manager.

The trainer and students have arrived at a location for training, via the use of various vehicles. A student is asking a question regarding parking validation. Which of the following would be the BEST response to this question?

During the first break period assist the student in finding the answer.

Explain that the question is outside the scope of the course.

Use an open-ended question to the class requesting verification from students.

During the first break period assist the student in finding the answer.

Delay class while finding the correct person to answer the question.

During lecture, several learners can relate to topics discussed because they have had similar types of experiences. Excited, the learners are trying to interrupt class to share their experiences. Which of the following is the BEST course of action by the trainer?

Use the time allotted in planning for learner contributions.

Using a timer, give the learners equal amounts of time.

Use the time allotted in planning for learner contributions.

Overlook the comments during class to maintain time and pace.

Place the class on break to talk with the learners privately.

A learner consistently is competing with the trainer on the upgraded methods of performing the same tasks. The trainer is using the methods laid out within the course materials, and the learner is using previous experiences. Which of the following is the BEST method to control the learner’s contributions?

During a break privately explain the objectives of the course.

Contact the training manager to have the learner removed from the course.

Show the class where the learner’s comments are incorrect.

Engage in a debate with the learner on the correct methods.

During a break privately explain the objectives of the course.

When administering an open book quiz on vocabulary words, a student brings each question to the instructor for clarification. This need for constant feedback is a:

sign that the student has not fully grasped the information.

way to get the correct answers before the other students.

method of confirming the intelligence of the instructor.

distraction so other students in the class can cheat.

sign that the student has not fully grasped the information.

Which of the following would be the BEST solution for determining the emotions of a virtual class?

Request students to use emoticons within assignments

Request students to not use all capital letters in assignments

Never perform tasks that would upset the class

Request students to use emoticons within assignments

Elaborate on the emotion perceived in emails

After viewing a tradeshow demonstration, the trainer has been asked to develop a course highlighting the major points. Which of the following MUST be included when converting a demonstration into a training course? (Select TWO).

Opportunities for students to contribute to the class.

Real-world examples of practical applications.

The number of learners taking the course.

Opportunities for students to contribute to the class.

Comparing and contrasting upcoming local events.

Additional content at the trainer’s discretion.

Real-world examples of practical applications.

When beginning a training session the trainer should:

open in a positive way, using humor or positive outcomes.

make any copies of reference guides for students.

open in a positive way, using humor or positive outcomes.

locate additional training materials to enforce objectives.

inspect all the training equipment and supplies.

An instructor notices all the students on social networking sites or cell phones. Which of the following would be the BEST solution to encourage student engagement?

Ask for everyone’s attention and review the classroom rules

Move to the back of the room and read the social networking posts

Extend the length of the break and begin at a later time

Ask that all cell phones are brought to the front of the room

At the beginning of a course, the trainer is aware that a nearby natural disaster may have personal impact on several learners. Which of the following should the trainer do to begin the class in a positive manner?

Acknowledge the event and accommodate learners.

Postpone the course until learners attention can be on the material.

Acknowledge the event and accommodate learners.

Open the course with a joke to alleviate any tension in the room.

Begin the course and move directly into the material.

During an online course, a trainer posts discussion questions each week. During the trainer’s review of the students’ discussions at the end of the week, the trainer notices many of the posts are off topic. Which of the following actions should the trainer perform?

Monitor and contribute to the discussions several times a week.

Email the students to explain their errors and repost the discussion.

Clarify the discussion topics for the following weeks.

Meet with students face-to-face to ensure they understand the material.

Monitor and contribute to the discussions several times a week.

A trainer in a virtual class wants to ensure students can learn from the other learners in the class.Which of the following methods should the trainer use?

Post a discussion on a relevant topic.

Open private chat windows during the lecture.

Assign a paper about student experiences.

Share student’s personal email addresses.

A trainer is leading a virtual computer lab class. Since all the actual equipment is remotely located from the learners, several of them have had issues receiving timely screen updates of their lab work.In which of the following ways should the trainer address this issue?

Explain the Internet can be problematic and refer the learner to the help desk

Reschedule the lab to facilitate the learning environment for all participants

Explain the Internet can be problematic and refer the learner to the help desk

Advise the learner to refresh the screen to clear the problem

Have the affected learners skip the lab and await further lecture

A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?

Work with internal resources to decide which material is relevant.

Deliver a particular vendor’s material to the client to show the content.

Work with internal resources to decide which material is relevant.

Use pre-built material that maps to the general area the client wants covered.

On the first day of the course take a poll of the learners to see what is important to them.

CompTIA TK0-201 Practice Test 15 - Free Online Exam Prep & Questions

A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?

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CompTIA TK0-201 Practice Test 15

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