While an instructor is answering questions during a course it is BEST for them to:

Answer the question by referencing supporting documentation so the documents become tools.

Answer the learner's questions by completely verifying their understanding of the subject.

Answer the question by referencing supporting documentation so the documents become tools.

Preface the answer with the learning objective and referenced section of the training course.

Create an open culture of information taken from every learner's background and job experience.

Which of the following explains why an instructor would use probing questions?

To increase participation in the review process and encourage critical thinking

To give learners a chance to think through a possible scenario

To provide concise answers to cover all of the review material

To gain clarity about the learners understanding of the material

To increase participation in the review process and encourage critical thinking

In a virtual classroom, which of the following factors might an instructor have the MOST difficulty controlling?

Surroundings of the distant learner

Distracting questions from other learners

Surroundings of the distant learner

Motivation of the learners in the class

An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?

Quickly cover the first three chapters of the material ensuring the learners actually know it.

Skip the first three chapters of the material and spend more time on the remaining material.

Skip the first three chapters of the material and reduce the length of the course accordingly,

Quickly cover the first three chapters of the material ensuring the learners actually know it.

Follow the syllabus and pre-set time table as the course has been designed.

An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?

Provide and use a reference page or glossary of terms.

Create written vocabulary quizzes for each module of the course.

Provide and use a reference page or glossary of terms.

Ask the learners to review the terms in the materials during breaks.

Have the learners quiz each other over the terms in the first part of class.

An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

Go to a private chat and explain to the instructor what they are doing wrong.

Let the instructor keep on going because the training has to get done.

Have the instructor explain the colloquialisms to the learner and go on.

Have the instructor tell the learners to take a break and correct the instructor.

Go to a private chat and explain to the instructor what they are doing wrong.

After several discussions, a client is insisting that a training course be cut from two days to just one.Which of the following is the BEST way to proceed?

Adjust the material as necessary

Delay the course until other arrangements can be made

Make no adjustments to the material

A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report.Which of the following shows how the trainer might BEST measure the group's improvement?

Create a pre-test and deliver it at the beginning of the class and again at the end of the class.

A trainer should attempt to measure performance on an objective service instead.

Ask the controller what percentage of improvement they think the organization will experience as a result of the training.

Create a pre-test and deliver it at the beginning of the class and again at the end of the class.

Create a post-class essay question and assign the essay as a final test of the group's writing improvement.

After evaluation of the course content, a section of class is not needed for this audience. Which of the following is the BEST solution?

Remove the content and expand on other objectives.

Teach the course as it was designed by the development team.

Remove the content and expand on other objectives.

Explain the need for the content to the organization.

Replace the content with an unwritten topic.

When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

Try to quickly analyze the problem to resolve the issue.

Ignore the problem and work with the student during a break so the class is not disturbed.

Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.

Try to quickly analyze the problem to resolve the issue.

Have another learner help the student while the instructor continues teaching.

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Review or revisit call center standards.

Create a special session just for the managers.

Provide a cheat sheet for the add-on products.

Monitor the agents for a week to truly understand their world.

After completing a block of instruction, several learners have questions on how the material would apply to their situation. Which of the following could the instructor do to show the students the relevance of the material? (SelectTWO).

Solicit the class for relevant stories

Relay anecdotes illustrating the use of the material

Move on to new material as there is a lot more to cover

Explain that it will become clear later

Solicit the class for relevant stories

Relay anecdotes illustrating the use of the material

Which of the following can a virtual trainer use to elicit feedback if they host asynchronous training sessions?

Host discussion areas on the website

Website links to external websites

Demonstrations during the session

Close-ended questions during the session

Host discussion areas on the website

A learner is attempting to complete a content rich online training module. Which of the following will inhibit the learner's ability to retain information in this setting?

Bold text fonts introducing new topic areas

A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

"Welcome! Please see the assistant to review what was missed."

Ignore the participant completely. They should have logged in on time.

"Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."

"Welcome! Please see the assistant to review what was missed."

"Welcome! Let me briefly review the content missed. We are currently on lesson two."

A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?

Provide a link to download the video before viewing

Continue using the video because it works at other locations

Use a few photos discussing what was covered by the video

Provide a link to download the video before viewing

Include the topic in the outline but skip over it in class

A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

Computer-generated printouts of the material

Video podcasts of the training sessions

Audio files explaining the processes in the class

Virtual training sessions providing a comfortable environment

A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following is the MOST appropriate action for the trainer to take?

On the next break, ask the student privately whether the anecdote was effective

Ask for a show of hands of those who did not like the anecdote

Approach the student immediately and ask if everything is alright

Call an impromptu break and ask what the student thought about the anecdote

An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shownin the class.Which of the following should the instructor try FIRST?

Ask the provider of the graphic to provide a compatible file format of the graphic.

Attempt to open the graphic on another computer and use that computer to run the virtual classroom.

During the class, ask the learners if they are able to open the given file type. If so, provide the graphic file via email.

Ask the provider of the graphic to provide a compatible file format of the graphic.

Re-create the graphic using another software tool.

While teaching, an instructor comes across an important point. Which of the following shows how an instructor could BEST communicate this to the students? (Select TWO).

Use more pronounced hand gestures

Cover it just like the other material

Highlight in the instructor's manual

Use more pronounced hand gestures

While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?

Use private chat rooms with trainer monitoring.

Keep all interactions public within the virtual classroom.

Create a discussion forum for the trainer to use with the learners.

Use private chat rooms with trainer monitoring.

Force particular disagreements to be directed to the entire group.

A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session.The presenter MOSTlacks which of the following methods of communication with learners?

Opportunities for questions and answers

Management of course flow and training activities

Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?

Continue to conduct the training session

On a break talk to the student in private

During introductions ask all the students about their personal relationships

Inquire about the student to ensure they are not in a relationship

A trainer becomes aware that the students appear to be laughing quietly during the presentation of serious technical material. Which of the following actions should the trainer take?

Attempt to determine if a word used during training has a different meaning locally.

Inform the student that their actions are inappropriate and they should stop.

Attempt to determine if a word used during training has a different meaning locally.

On break, report the behavior to the training center for proper disciplinary actions.

Tell a humorous story to achieve a bigger laugh.

During the start of a class an instructor uses jargon and acronyms that are familiar to most of the learners and that are part of the course content. Which of the following BEST describes what the instructor is doing?

The instructor is establishing credibility and using appropriate communication skills.

The instructor should avoid using jargon and acronyms before explaining them because it could confuse the learners.

The instructor is establishing credibility but is not using appropriate communication skills.

By using jargon and acronyms the instructor is being arrogant and showing off their skill level in the subject matter.

During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?

Suggest supplemental training resources at the end of class.

Inform the learners of the important information and that it will be added to the course material in the future.

Purchase additional training resources and incorporate them into the class.

Contact the course designer and recommend adding the additional material.

A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:

Create supplemental handouts with the correct product information.

Call the manager of the development department and emphasize the department's incompetence.

Tell the client to take personal responsibility to ensure the mistakes are corrected.

Skip delivering that portion of the course until the material is updated.

Which of the following questions is more likely to require students to think through the answer?

"From the list on the board, which did we discuss first?"

Which of the following describes a high-order question type?

An instructor asks learners to compare and contrast two elements.

An instructor asks a specific student a question.

An instructor tells a fictitious story to illustrate an example.

An instructor asks how many steps are in a process.

An instructor asks learners to compare and contrast two elements.

The BEST way to get learners to contribute to a discussion is to:

Encourage learners to ask questions.

Listen to what the learners are saying.

Set expectations at the beginning of the course.

Encourage learners to ask questions.

It is obvious that the class is becoming uninterested in the material being taught. Which of the following is the BEST way to remedy the situation?

Provide tangible rewards for correct answers.

Provide more notes on the content.

Provide links to a website with more information on the material.

Provide detailed review of the material.

Provide tangible rewards for correct answers.

Which of the following is a reason that none of the learners respond to a trainer's closed-ended question?

Learners may not know the answer to the specific question.

The question was not directed to a specific student to answer.

The trainer is pausing too long for a response.

Closed-end questions do not require answers.

Which of the following is a reason learners are NOT responding to questions from a trainer?

The trainer is not pausing long enough before answering the questions themselves.

The trainer is an expert and the learners do not have questions.

Only open-ended questions are being asked and learners do not know the specific answers.

The trainer is providing positive feedback when questions are asked.

The trainer is not pausing long enough before answering the questions themselves.

Which of the following methods should be used to positively motivate students in a mandatory training session?

Allow students to determine their break times to provide them a feeling of control.

Create empathy with the students by stating you do not want to be there either.

Allow students to determine their break times to provide them a feeling of control.

Rush through the material so that the class ends early.

Inform students that their participation in the class will be evaluated and reported.

An instructor is tasked with adding more interaction to an online synchronous program. Which of the following is the MOST important factor for the instructor to consider?

Variation of learning activities

Physical location of the students

Variation of learning activities

CompTIA TK0-201 Practice Test 7 - Free Online Exam Prep & Questions

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CompTIA TK0-201 Practice Test 7

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CompTIA TK0-201 Practice Tests

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